Bluebonnet Chrysler Dodge

To Whom It May Concern, I am writing to express my disappointment with the recent service experience at Bluebonnet Dodge Chrysler Ram. Really expected more from the dealership where I bought my car fr disappointment with the recent service experience at Bluebonnet Dodge Chrysler Ram. Really expected more from the dealership where I bought my car from about 3 years ago. When one of my headlights went out, I was quoted $800 for a $400 bulb by your service desk worker, Stephen. He later lowered the price but mentioned that the technician would not get paid properly for the job, which seemed like an unprofessional attempt to justify the high price. After deciding to leave, I noticed that my fog light cover had been broken off during the service. When I brought this up, Stephen’s attitude became unprofessional, he raised his voice and lied saying I had been a problem and complained the entire time. He then tried to insist that the damage had been there when I arrived, after we both examined all the lights together upon arrival. This felt like an attempt to gaslight me. He walked away from our conversation, saying he was going to get his manager, but it was apparent that she had spoken with Stephen beforehand, as she showed little interest in addressing my concerns. Both Stephen and the manager displayed a lack of professionalism and customer service skills. I would, however, like to acknowledge the technician, Michael, for his helpfulness throughout this experience. I hope this matter is addressed properly, or I would never suggest to return to this dealership. Sincerely, Kaden More

Awful truck buying experience. They do not train the sales guys properly and cut a lot of corners. Bought my Certified Pre-Owned Ram 2500 Laramie August 19th and it has been in the They do not train the sales guys properly and cut a lot of corners. Bought my Certified Pre-Owned Ram 2500 Laramie August 19th and it has been in the shop 4 times now. All different but similar issues. I have been without the vehicle for 26 days now. No follow up after my google review and just really bad customer service. More

The worst dealer have ever seen in this world. My brand new pacifica pinnacle got shutoff on free way two Two times within 2 weeks of vehicle purchase and dealer is totally careless and helpless. My brand new pacifica pinnacle got shutoff on free way two Two times within 2 weeks of vehicle purchase and dealer is totally careless and helpless. We escaped 2 times from our life risk and still no courtesy nothing. I don’t know how the people are buying cars from this dealer. I don’t know how long I have to struggle with them. Brand new car drove for 550 miles and then vehicle was shutoff all of sudden on the speed of 75mph speed. No courtesy , no help nothing from dealer. I beg each and every customer not to trust this dealer because if your car has unresolvable issue then you’re gone , you have to struggle on your own , dealer won’t help on anything. My name is Santosh . More

Great experience - I worked with Rodney who was very knowledgeable of the product. I was looking at a RAM 1500. He was kind, answered my questions, let me test drive and sent a followup email thanking m knowledgeable of the product. I was looking at a RAM 1500. He was kind, answered my questions, let me test drive and sent a followup email thanking me for coming in. More

We came to Bluebonnet because our neighbor had such great things to say about the dealership. They really did go to battle for us. Art and Rick got us into our dream truck. We couldn’t have done it with out things to say about the dealership. They really did go to battle for us. Art and Rick got us into our dream truck. We couldn’t have done it with out them. They never gave up and went that extra mile and then some. We are a self employed family and it was rather hard getting it done, but they got it done. Customer for life! More

Brett, in the service department was Super Helpful, Very Nice and he made sure I was taken care of with my Oil Change. True asset to your business! Nice and he made sure I was taken care of with my Oil Change. True asset to your business! More

We purchased a new Chrysler 300S from Bluebonnet. Our salesman Rodney could not have been any more helpful. Listened to our needs and found the perfect car for us. They made us a great deal in the Our salesman Rodney could not have been any more helpful. Listened to our needs and found the perfect car for us. They made us a great deal in the new car and a very fair price for our trade in. Bob our finance guy was straightforward and listened to our wants. There was no pressure and the entire experience could not have went any better. Thank you Bluebonnet for being so nice to work with. Being seniors we required a little more service and understanding and they absolutely delivered! More

We came here to build/order a 23 Scat Pack Widebody Charger. Seemed to be fine until we asked the salesman, Robert Camareno, for full transparency, if we could see the invoice. He did allow us to see i Charger. Seemed to be fine until we asked the salesman, Robert Camareno, for full transparency, if we could see the invoice. He did allow us to see it, however, we have dealt on many vehicles considering this would be the 4th vehicle (2nd sports car) to our collection, making us very aware of MSRP, invoice, and dealer holdbacks. We tried to negotiate reasonably with Robert, who proceeded to insult us by saying “maybe this is too much car for you.” This is very insulting considering we both work very hard in the healthcare industry to the point where we were able to and willing to put down at least 30K cash depending on our final price offer. We had asked him if they have any military/healthcare incentives and he told us no, they weren’t offering anything since they weren’t adding market adjustments to the vehicle. He claimed that we could “shop around all day long” because he “knew that no one else was doing this.” So we took his advice, traveled just 50 miles west to another dealership, ordered this exact model with exact options we wanted, for the same price he offered, no market adjustment, BUT this time we were not only treated with respect, but also offered multiple incentives and rebates to help us in our negotiation process. Being sports car enthusiasts, we spend a lot of time going to different auto shows, car meets, and social gatherings where we will now spread the word to everyone who asks about our “too much car”, not to go to Bluebonnet Dodge. More

They would have gotten 5 stars if not for the facilities. The people are the ones who deserve 5 stars. 2015 was my 4th new vehicle purchase. I haven't dealt with the sales staff lately, but it's been my ex The people are the ones who deserve 5 stars. 2015 was my 4th new vehicle purchase. I haven't dealt with the sales staff lately, but it's been my experience that they're knowledgeable, and they LISTEN to your needs. As for the service department, I couldn't ask for a better service writer than Colby Moore. He can tell you what's critical, what's needed in the near future and what can wait until the funds become available. Their have been some mishaps but they always make it right. All 4 of my purchases have been serviced there, dating back to 2007. I have no complaints. More

The best service and sales in the industry. We have bought 7 cars from Dave. As far as service Colby is the best in the business. We have bought 7 cars from Dave. As far as service Colby is the best in the business. More