Blue Springs Ford

Positive No Hassle Experience I visited many dealerships recently looking for a new vehicle. Blue Springs Ford, by far, gave me the best no hassle shopping experience. The sales c I visited many dealerships recently looking for a new vehicle. Blue Springs Ford, by far, gave me the best no hassle shopping experience. The sales consultant Jon, was courteous and knowledgeable. The sales manager Paul, was friendly and quick to give me his best price for the vehicle. If you are thinking about a Ford, and don't want the hassles of "negotiating" back and forth for a "good" price, I highly recommend you see Jon and Paul at Blue Springs Ford. More

I purchased my '06 Navigator in March '10 from this dealership and this was the reason for having it serviced here. I have had multiple issues with their service department, ranging from bad atti this dealership and this was the reason for having it serviced here. I have had multiple issues with their service department, ranging from bad attitude of service advisers, to poor workmanship, and finally not standing behind their work. The issues have ranged from having to make multiple return trips to have leaking tires repaired, multiple times; having a break pad and rotor job result in poor breaking, and a drag sound coming from the breaks after completed; with the final case being a 100K tune up which included a plug change, fuel and air filter change that resulted in an immediate drop of fuel mileage and a poorly running vehicle. On three separate occasions I had taken my vehicle in to have leaking tires repaired. Each time, I had to return for a subsequent attempt to repair with in a day or two of the prior attempt. The worst occasion was when I had returned the vehicle for a second time and complained to my adviser that the tire was still leaking and to make sure it was fixed properly, as I was leaving that afternoon for a trip. He assured me that everything was ok. Needless to say, 2 hours done the road I had to pull over with a low tire. After change my spare, I stop at a local repair facility. They informed me the previous attempted repair had failed. I had to have my brake rotors and pads replaced. Upon have all 4 sets replaced and leaving the dealership, I noticed a reduced stopping ability, a vibration during stopping and also heard a dragging sound coming from the wheel wells. I notified the dealership at the start of business the next day and dropped the vehicle that evening. The response I got was less than ideal. The service department didn't really feel there was a breaking issue and the dragging sound "was probably just the breaks working in". They attempted to "reseat" the breaks by several hard stops in the parking lot and felt that took care of the problem. After picking up the vehicle, the problems were still evident. I returned the vehicle to have the problems addressed. This time I was told that they would "try to rebleed the brake lines, even though they don't normally do that on a brake job any more...", and that the drag sound might be coming from a sheet metal guard that could be dragging, or some of the chrome plating that was coming off the inside of my rims and getting in between the pads and rotors. After these attempted repairs. Still had issues. Next meeting was with the Service Mng. He test drove the vehicle...."The noise was there, but he didn't know what was causing it." He didn't feel the breaking was really too bad. There was nothing else they were going to do. When I took my vehicle in for the 100K mile maintenance (101,078), the spark plugs, fuel filter and air filter were all changed, as well as oil change. I was told I had to run the "Platinum" spark plugs that were good for 100K miles. That portion of the bill was $275. Prior to the "tune-up" I would average 15.5 mpg in the city and high 17's/low 18 on highway trips. The following morning I notified the dealership of a rough idle. The very next tank of gas my mileage drop and average of 2 to 3 mpg and the vehicle still had a rough idle and intermittent hesitation. I notified the dealership of all of the symptoms again. At that time they told me it was probably a bad tank of gas, and to run fuel additive in the next couple of tanks. I had a half of tank of gas in the vehicle at the time of the maintenance, with no problems. All of my local fuel purchases are from the same location (which also happens to be an establishment that the dealership informed my that Ford recommends). Even though I didn't feel the recommendation would make any difference, I followed their instructions. After running 3 to 4 tanks of fuel through with additives as instructed, there was no change. When I called back to discuss the poor performance and significant drop in mileage, I was told it was because of the seasonal change of fuels and they would be happy to run a $98 diagnostic for me. After the last issue, I switched my service to another dealership. I have tried a couple of minor thinks to get the fuel mileage back up, but after a period of time (30k miles to be exact) rough running and engine missing were getting too bad. I took into my new dealership. They told me at the time the 100K mile plugs that had been installed were bad and need to be replace again. A possible symptom was thought to be a bad coil. However, after finally breaking down and spending another $100 on the diagnostic, this proved to not be the case; and a physical inspection showed the plugs to be bad. When I called and informed Blue Springs Ford of these issues, I was told I would be contacted by the Service Manger. A week later I still had not heard back, so I called to the Service Dept again. As the Service Manager was not available, I spoke with the Service Adviser I had been using all along and he questioned why they hadn't seen my for so long. I explained to him the situation and reminded him of my history. He assured me he would call me back that evening. Three days later I again called and spoke with the same adviser. He informed me he'd spoken with the Service Mgr and owner and they weren't interested in working with the me on the problems. Yes, I will admit from the initial 100K mile tune up to now, more than a year has elapsed. However, they have in my service history all of the records, reoccurring complaints and phone calls discussing these problems. Their poor performance, lack of concern, inability to return even simple phone calls when promised is why I will not take my vehicle back to them for service, and the attitude of the ownership is why I will never buy another vehicle from them. More

BAD SERVICE. After 3 years, Took Ford Taraus vehicle in because of lighter by ashtray never worked since it was new. Never needed it till I got a cell phone car charger and tried to use it. Shop said to l because of lighter by ashtray never worked since it was new. Never needed it till I got a cell phone car charger and tried to use it. Shop said to leave it at 8:30 and they would call me. 5 hours later they called and said I needed a whole new assembly. I was exasperated and explained it had never been touched. I said I was going to just come pick it up, and said "don't do a thing". They carged me $25. just to look at it. I took it home and my ex-husband opened up the side panel below the center of the dash on the passanger side, and found the connection piece just lying loose in there. He plugged it in and it worked just fine. I went back and got my $25. back and I was P. O.ed... If they did that kind of service on a cigarette lighter what the heck would they do with the rest of my car... NO THANK YOU!!! More

Absolutely amazing experience!! These two guys are wonderful. The customer service was above top notch. The deal was outstanding! I love my new(to me) car. The dealership was clean and the rest of the wonderful. The customer service was above top notch. The deal was outstanding! I love my new(to me) car. The dealership was clean and the rest of the sales team was friendly. Quite impressed with how this place runs. These two men need a raise! Thank you Ron and Jack!! More

Management will not return phone calls and the dealership Management will not return phone calls and the dealership will not issue me a title for my vehicle even though my car is paid for in full. They are Management will not return phone calls and the dealership will not issue me a title for my vehicle even though my car is paid for in full. They are continuing to hold my title until they recieve money from a government rebate, which is not contingent upon the sale of my car. My check has been cashed and cleared. More