Blue Springs Ford

It was excellence!! I’ve been looking for a truck for about a couple months now. Was not ready to pull the trigger until the end of this year, Kevin has been patient and I’ve been looking for a truck for about a couple months now. Was not ready to pull the trigger until the end of this year, Kevin has been patient and has answered all my questions even when I was not ready to purchase a truck. He called me saying they got a truck in with all the things I wanted and told me I would like the color. He was not wrong, fell in love with the truck and just felt like it was the right truck and perfect timing. Finance surprised me because I did not think they could do better than my bank so I was really happy about that. I Will tell my friends to come and see Kevin More

Amazing staff They were so helpful and thoughtful to my situation. I was treated like family immediately and would recommend to anyone! Thank you Doug and Josh for They were so helpful and thoughtful to my situation. I was treated like family immediately and would recommend to anyone! Thank you Doug and Josh for helping make my dreams a reality. More

Amazing! Buying a car has never been such a wonderful experience! Working with Doug Durden made all of the difference. Very knowledgeable, friendly and outgoin Buying a car has never been such a wonderful experience! Working with Doug Durden made all of the difference. Very knowledgeable, friendly and outgoing. Thanks for everything! More

Awful service My complaints on this visit are listed below: - Oil usage light wasn't reset, had to go back in and have the tech reset the indicator - Wiper fluid My complaints on this visit are listed below: - Oil usage light wasn't reset, had to go back in and have the tech reset the indicator - Wiper fluid was not topped off (again - this happens EXTREMELY frequently) even though it was marked on the sheet. While tech was resetting the oil indicator light the Service Advisor filled the wiper fluid - I was told needed new wipers (at a cost of >$40) because one was broken or cracked. I replaced my own wipers and found no cracks or breaks in the rubber - I was told I needed new tires, immediately,, however tires measure 4/32 which is acceptable but marginal (replacement would have been ~$850) - I asked for an alignment check; no data was provided that a check was done nor the results if it was done - I was told I needed a new battery; however when I came back a few days later with a coupon for a battery BS Ford wanted to charge me an additional $40 installation fee. I left and went to Dick Smith Ford where there is no installation charge. There have been years of the same complaints like the above; in addition to Service Advisors not knowing what Ford's warranty is. When I called Dick Smith Ford, they were able to get me in for the battery installation, for no installation charge, checked alignment and tread depth without even having me asked and treated me well. I have taken this vehicle to BS Ford the entire time I have had this vehicle, >100K miles as well had purchased my prior vehicle from BS Ford and had it serviced there as well. However, it has come time to say to Blue Springs Ford, "You are Fired, I'm letting you go." BS Ford lost my new car business years ago due to shady practices, and now you have lost my service business. The shady practices above need to be addressed and immediately corrected. In the meantime, Dick Smith Ford will be servicing my vehicle. I wish I could say the above things were one-time occurrences, however, they aren't and continue to be on-going. The only way to change this is by taking my business to somewhere that takes care of its customers. More

Excellent experience My experience with BSF was very good. Buying a new vehicle is not my favorite task but it was a pleasure to work with Kevin Melendez and Nick Couch. My experience with BSF was very good. Buying a new vehicle is not my favorite task but it was a pleasure to work with Kevin Melendez and Nick Couch. More

My Favorite Sales Guru Doug Doug has impacted my family so much and has been son amazing in his services! My family and I love Doug and his customer Service Doug has impacted my family so much and has been son amazing in his services! My family and I love Doug and his customer Service More

Paul is an amazing salesman I want to thank Paul Chaplrs for selling me my var, he met all my nerds and wants. He was super helpful as well as all staff and store manager, everyo I want to thank Paul Chaplrs for selling me my var, he met all my nerds and wants. He was super helpful as well as all staff and store manager, everyone was super nice and very friendly! Will definitely send people their way in the future! I love my 2018 Ford Focus Titanium! ??? Definitely excited about my purchase and loon forward in a few years to see what they can help me with! More

Review of Javier Ferrer and Blue Springs Ford All in all a great experience. Javier was just the right touch in the sales process. I highly recommend him. The wrap up with the dealership was as All in all a great experience. Javier was just the right touch in the sales process. I highly recommend him. The wrap up with the dealership was as expected, very professional and without the high pressure that sometimes comes with this type of transaction. Thanks to all involved. More

Sales job Everything about my experience was excellent! My salesperson did a great job. I have bought numerous cars from this dealership and always had great l Everything about my experience was excellent! My salesperson did a great job. I have bought numerous cars from this dealership and always had great luck with them. JW in service takes care of me when needed. Can't remember the finance guy's name but he was very helpful and polite. More

Great experience My purchase was a pleasant experience. I didnt feel pressured and the staff was very helpful. Their follow-up was punctual and I'd recommend them to m My purchase was a pleasant experience. I didnt feel pressured and the staff was very helpful. Their follow-up was punctual and I'd recommend them to my friends. More