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Blue Springs Ford
Blue Springs, MO
803 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 803 reviews
March 20, 2019
Great service department My service adviser, Sam Bell, was very professional. I had a number of questions about future service issues that are looming, and he answered them a My service adviser, Sam Bell, was very professional. I had a number of questions about future service issues that are looming, and he answered them all quite patiently and thoroughly. I have been a customer for more than 25 years, and this recent experience reinforced all of the reasons why. More
by KRGARTEN
Verified CustomerEmployees Worked With
Sam Bell
March 19, 2019
Horrible experience Although I have a service LS with Olathe Ford, BS Ford is more convenient. I went for an oil change send asked her my my driver side seat looked at be Although I have a service LS with Olathe Ford, BS Ford is more convenient. I went for an oil change send asked her my my driver side seat looked at because it no longer works as far as adjusting it. I was told I’d have to leave it for a day and when I agreed I was told it would would until the next day. As far as the oil change, last time a nice service advisor told me where I could find the quick lane coupon and when I asked about it this time I was told “well that’s probably why he no longer works here.” Very unprofessional to put down another employee especially when the one who is talked down about was more respectable and professional. I called a manager and he gave me a free oil change for my inconvenience and when I asked about my seat to be looked at he said it would be. Someone called to tell me my car was done and when I asked about my seat they said “it works and it wasn’t the fuse.” When I picked up my car.... the seat still didn’t work. It was an overall disappointing experience and I do not see myself returning for services to this dealership. More
by sandra.mierny
Employees Worked With
Jim Howard
March 19, 2019
Fast and easy Chase was very professional and gave me great customer service. He helped me find what I want at the price I want. Would reccomend highly Chase was very professional and gave me great customer service. He helped me find what I want at the price I want. Would reccomend highly More
by Bob1
Employees Worked With
Chase Walker
March 18, 2019
Great service staff The truck has been serviced here since it was purchased and I had came in for a inspection and I’m always treated like I’m the only customer there The truck has been serviced here since it was purchased and I had came in for a inspection and I’m always treated like I’m the only customer there More
by Gus
Employees Worked With
Sam Bell
March 18, 2019
Quick Lane Service. Service center or quick lane was on top of the situation and took their time to make things correct. They cared about the costumer. Very satisfied. Service center or quick lane was on top of the situation and took their time to make things correct. They cared about the costumer. Very satisfied. More
by djbennatts
Employees Worked With
Sam Bell
March 18, 2019
Relaxed and Professional Sandy went above and beyond to find just the right truck and terms to put the deal together the sales manager was very helpful a real joy to work with Sandy went above and beyond to find just the right truck and terms to put the deal together the sales manager was very helpful a real joy to work with More
by GEORGE64
Employees Worked With
Kenny , Sandy Tresenriter, Julie Nead, Nick Couch, Josh Page
March 18, 2019
Tires and Door Handle I was pleased with the service - JW is always awesome. I had no issue with the tire prices, but I was disappointed that the door handle was almost $4 I was pleased with the service - JW is always awesome. I had no issue with the tire prices, but I was disappointed that the door handle was almost $400 - the door handle should not fall apart with normal use - This is a 2015 model. Not an ancient vehicle! It's not like I had any option - I do need to get in and out of my car. But the price was way more than expected. More
by RSDRAKE6
Employees Worked With
JW Williams
March 15, 2019
Professional and polite The facility and staff were welcoming. The GM had his face out on the floor and was very helpful. The salesman I worked with was very thoughrough and The facility and staff were welcoming. The GM had his face out on the floor and was very helpful. The salesman I worked with was very thoughrough and easy to work with. They gave me a great deal and am very satisfied with my new vehicle. More
by Jto2012
Employees Worked With
Blaine Balderston, Larry Luther, Jason Bills, Danny Piccinini
March 15, 2019
Recall Or a ford fusion was recalled for replacement of the passenger airbag. The process was completed quickly and efficiently. Thank you Blue Springs Fo Or a ford fusion was recalled for replacement of the passenger airbag. The process was completed quickly and efficiently. Thank you Blue Springs Ford for your consistent good service and flexibility. More
by dyearns
Employees Worked With
JW Williams
March 15, 2019
Poor service work Took our Escape in for oil change and they left 4 screes for rhe enginge cover out causing it to come off vehicle on Highway Took our Escape in for oil change and they left 4 screes for rhe enginge cover out causing it to come off vehicle on Highway More
by essloan88
Employees Worked With
Not sure who we work with in service whoever was available when we pulled in
