Bloomington Chrysler Jeep Dodge Ram - Service Center

Brought our jeep in Thursday and our advisor was Bryan. He was great to work with and kept us informed with the progress of our jeep with a recall. He was great to work with and kept us informed with the progress of our jeep with a recall. More

Shelby met me as I drove into the service area. Very friendly young man. Work began immediately, finished promptly as promised. It was thorough and all the work was well explained. Very happy with the s friendly young man. Work began immediately, finished promptly as promised. It was thorough and all the work was well explained. Very happy with the service. More

Worked with Dave the service manager. He really went the extra mile to make sure I was taken care of and my issues were addressed. extra mile to make sure I was taken care of and my issues were addressed. More

Charged a diagnostic Fee This place is shady and a scam.. this is my 2 experience in the last 2 month. I brought my car in under warranty these scam artist charge me a diagno This place is shady and a scam.. this is my 2 experience in the last 2 month. I brought my car in under warranty these scam artist charge me a diagnostic fee when my car didn't produce the sound.. I told them my car has powertrain warranty. They told me since the car was not able to produce the sound it's not cover under warranty. I told them they serviced it last than 2 months ago. Told me until I was able to produce the sound it's not covered. I have never experience anything like this before. This place is a SCAM and does SHADY work. Oh and what's worst is the service advisor Anthony. What a total incompetent advisor. I will #NEVER BUY ANOTHER JEEP More

Service Department is a Joke Service Department is a joke My Jeep was brought in for service for some seals to get replace under warranty. I was told it would be a two day job. Service Department is a joke My Jeep was brought in for service for some seals to get replace under warranty. I was told it would be a two day job. Well it ended up being a 3 week job. For 3 week straight I was told it will be ready tomorrow. When I finally got a truthful answer i was informed that there was only one tech certified to complete the work and he has been on vacation, he will be back tomorrow to finish it up. Tomorrow came and I got a call. Tech finishing up as we speak for sure pick up today. Joke on me. Didn’t get a call to pick it up. When I call there, no one is available to pick up the phone. Only option is to leave a message. Oh I forgot. 4 messages left and not a call return. They’ve had it since 7/5/19 today is 7/17/19 and the advisor told me it’ll be ready tomorrow and I’ll call you. Days goes by, no call back. I call the next day, after being on hold for 30 mins I gave up and called again requesting to speak to the Service Manager. Oh now they say let me go get your advisor to help you. Guess what. Car not done, it’s be ready on the 21st. I waited until the morning of the 22nd to call. Advisor says your vehicle is not done but it’ll be ready by noon. Finally got my Jeep back 7/22/19. Got a text from them your vehicle is ready. Within an hr I was there to pick it up. I was told step outside your vehicle will be pulled up. Waited for 30 mins outside in hot and humid weather 89 degrees that day. Vehicle finally came, my Jeep looked like it just got back from off roading. The floor was full of rocks and dirt. NASTY!! Exterior was muddy like someone took it off roading, windshield now had a crack. Told my advisor about the windshield he said stated “oh just submit a insurance claim on it.” At this point was so feed up, I was done with this place. There is not enough cuss words in the English dictionary to describe the services I received from here This place is a Joke This is simply unacceptable, never had such horrible service before. More

EXCELLENT! What an absolutely incredible display of customer service! After a near death experience due to the negligence from another Jeep dealer on our vehicl What an absolutely incredible display of customer service! After a near death experience due to the negligence from another Jeep dealer on our vehicle, we had this vehicle towed to their location and even shorthanded, on a busy Monday morning before he holidays, they treated us like royalty! What a treat to realize there are still good people in this world that believe in taking care of the customer. From the receptionist to the service advisor to the managers and sales personnel, everyone was so delightful. I will never FORGET IT! Kudos to these guys, they ROCK! More

Sevice a bummer! Bought a new Jeep Grand Cherokee from Bloomington Jeep and 3 days after the warranty ended the service department tells me the steering rack is leaki Bought a new Jeep Grand Cherokee from Bloomington Jeep and 3 days after the warranty ended the service department tells me the steering rack is leaking and when I asked if they could help me out..... Guy (the service writer) says we offered you the extended service plan and you refused. I was in for an oil change and just as I was told about the steering rack the person doing the oil change ran my Jeep into a metal stand up tool box! I will never be back! Sorry, I'm not a complainer but not at all the type of service I expected! More