Bloomington Chrysler Jeep Dodge Ram - Service Center

Service as promised and good communication My Durango is the best vehicle I have ever owned out of Acura, BMW X5 4.6L, Escalade ESV, Tahoe, Suburban(s) and Mercedes. the best vehicle I have ever owned out of Acura, BMW X5 4.6L, Escalade ESV, Tahoe, Suburban(s) and Mercedes. More

New employee in service department. Sorry. Don't remember his name. Eye personal and professional. Great reason to return. Sorry. Don't remember his name. Eye personal and professional. Great reason to return. More

Clear communication. On time. Friendly. Nick did a great job. Nick did a great job. On time. Friendly. Nick did a great job. Nick did a great job. More

They were honest and the only people to tell me the truth about my vehicle about my vehicle More

Brian in Service is amazing, very friendly, kind and listens to your concerns and makes sure all is to your satisfaction. 100% satisfied with the work that was performed. Also, shout out the the Servi listens to your concerns and makes sure all is to your satisfaction. 100% satisfied with the work that was performed. Also, shout out the the Service Manager Dave Hayes, he was very kind and very friendly as well. Highly recommend this dealership! More

Customer Service Manager, I want to commend Nick, one of your Customer Service Staff, in restoring my belief that customer service is still alive in today’s business world. I had stopped in to check on the your Customer Service Staff, in restoring my belief that customer service is still alive in today’s business world. I had stopped in to check on the status of my vehicle maintenance and pay my bill since I would be picking up the vehicle after closing hours. My rental vehicle needed to be returned by 5:00 PM and my wife could not drop me off at the dealership until later that night. Nick stated that I would not be able to prepay but could pay over the phone once the service was complete. He then checked on the status and stated that the service would be completed today, and he would call when it was complete. I returned the rental vehicle and was in the process of walking home when I received a call from Nick. He apologized that he had made a mistake and that my vehicle would not be completed until the next morning. I stated that I wish I had known because I had just returned my rental vehicle, they were now closed, and I had to figure out a way to get to work the next morning. Nick apologized and said he would give me a call back. A few minutes later he called back and stated he had a vehicle ready at the dealership for me to use and asked if I could get back within the half-hour to pick it up. I stated that I was walking home and that my wife would not be able to pick me up and dropped off within that time frame. Nick stated he would call me back again. When he called, he had arranged a Lyft driver to pick me up and bring me back to the dealership. I bought my used Jeep Unlimited from a different dealership. It only 30,000 miles and the original owner purchased it from Bloomington Jeep. When determining where I would have my service completed, I checked reviews and Bloomington Jeep’s customer service ratings were significantly better than Fury Motors. So, I decided to have my service performed by Bloomington Jeep even though Fury Motors is only a mile from my home. Bring my Jeep to Bloomington Jeep for service has been the best decision. Nick, thank you for the excellent customer service. You could have diverted the blame off on the service technicians not completing the service on time or not informing you in a timely manner. You admitted to your mistake and went out of your way to correct the issue. This excellent customer service will keep coming back to Bloomington Jeep for my vehicle service. When it is time to purchase another Jeep Unlimited Wrangler it will be purchased from Bloomington Jeep. Thank you, Jeff More

Talk about how to Keep customers!! I went in today to get just some touch-up paint for my van. When it didn't look as I'd hoped - I drove back & - completely on his own - Dave Hanson offered, to take my van just some touch-up paint for my van. When it didn't look as I'd hoped - I drove back & - completely on his own - Dave Hanson offered, to take my van back & not only show me How to better apply the touch-up but - he Also smoothed out what I'd put on so it looks GR8. He just did this on his own & I am so GRful for his help so generously given! This keeps customers loyal & wanting to let others know where there is a GR8 dealership which will Continue to be helpful long after the sale!! More

Brought our jeep in Thursday and our advisor was Bryan. He was great to work with and kept us informed with the progress of our jeep with a recall. He was great to work with and kept us informed with the progress of our jeep with a recall. More

Shelby met me as I drove into the service area. Very friendly young man. Work began immediately, finished promptly as promised. It was thorough and all the work was well explained. Very happy with the s friendly young man. Work began immediately, finished promptly as promised. It was thorough and all the work was well explained. Very happy with the service. More

Worked with Dave the service manager. He really went the extra mile to make sure I was taken care of and my issues were addressed. extra mile to make sure I was taken care of and my issues were addressed. More