Bloomington Chrysler Jeep Dodge Ram

Joe was great to deal with. Good listener. I was happy with the attention and the service I was given. Good listener. I was happy with the attention and the service I was given. More

Brian in Service is amazing, very friendly, kind and listens to your concerns and makes sure all is to your satisfaction. 100% satisfied with the work that was performed. Also, shout out the the Servi listens to your concerns and makes sure all is to your satisfaction. 100% satisfied with the work that was performed. Also, shout out the the Service Manager Dave Hayes, he was very kind and very friendly as well. Highly recommend this dealership! More

Customer Service Manager, I want to commend Nick, one of your Customer Service Staff, in restoring my belief that customer service is still alive in today’s business world. I had stopped in to check on the your Customer Service Staff, in restoring my belief that customer service is still alive in today’s business world. I had stopped in to check on the status of my vehicle maintenance and pay my bill since I would be picking up the vehicle after closing hours. My rental vehicle needed to be returned by 5:00 PM and my wife could not drop me off at the dealership until later that night. Nick stated that I would not be able to prepay but could pay over the phone once the service was complete. He then checked on the status and stated that the service would be completed today, and he would call when it was complete. I returned the rental vehicle and was in the process of walking home when I received a call from Nick. He apologized that he had made a mistake and that my vehicle would not be completed until the next morning. I stated that I wish I had known because I had just returned my rental vehicle, they were now closed, and I had to figure out a way to get to work the next morning. Nick apologized and said he would give me a call back. A few minutes later he called back and stated he had a vehicle ready at the dealership for me to use and asked if I could get back within the half-hour to pick it up. I stated that I was walking home and that my wife would not be able to pick me up and dropped off within that time frame. Nick stated he would call me back again. When he called, he had arranged a Lyft driver to pick me up and bring me back to the dealership. I bought my used Jeep Unlimited from a different dealership. It only 30,000 miles and the original owner purchased it from Bloomington Jeep. When determining where I would have my service completed, I checked reviews and Bloomington Jeep’s customer service ratings were significantly better than Fury Motors. So, I decided to have my service performed by Bloomington Jeep even though Fury Motors is only a mile from my home. Bring my Jeep to Bloomington Jeep for service has been the best decision. Nick, thank you for the excellent customer service. You could have diverted the blame off on the service technicians not completing the service on time or not informing you in a timely manner. You admitted to your mistake and went out of your way to correct the issue. This excellent customer service will keep coming back to Bloomington Jeep for my vehicle service. When it is time to purchase another Jeep Unlimited Wrangler it will be purchased from Bloomington Jeep. Thank you, Jeff More

Could not purchase the Jeep as they failed to purchase the Jeep themselves. I lost out on others waiting for the Jeep the Jeep themselves. I lost out on others waiting for the Jeep More

My experience with Cody was great. Me and him are both young guys and got along very well, first got there and Cody was working with another guy. Cody came to me right after and handed Me and him are both young guys and got along very well, first got there and Cody was working with another guy. Cody came to me right after and handed the keys over and let me test drive right away. I came back knowing I wanted to buy the 1500 Silverado, then me and Cody got into the business part of things and the way he talked me through everything was great he’s a great sales man and 100% would recommend asking for this guy when stepping through the doors to Chrysler Jeep Dodge Ram!! Thanks again Cody appreciate it! More

They were very nice and easy to deal with. No pressure and right to the point and right to the point More

I had a very good treat by Joe, he was very friendly throughout the process and very helpful, he was ready to answer all questions and will ask for help on some questions for clarification, also the man throughout the process and very helpful, he was ready to answer all questions and will ask for help on some questions for clarification, also the managers are also friendly, good facial expressions and open to give good options and advices. Keep it up guys. More

I was working with Joe A I found truck I wanted called Friday around closing he worked with me made a deal, and Saturday made 4 hour ride to pick up the truck, they were all very friendly at dealership, t Friday around closing he worked with me made a deal, and Saturday made 4 hour ride to pick up the truck, they were all very friendly at dealership, they were offering water, ice coffee a d snacks while waiting, very fast service in and out within a hour, I would definitely be goin back to them, thanks Joe A, and rest of crew More

Was looking at a Mitsubishi Outlander, Jamie in sales was great. His boss, Jeff Halsne, was wildly unprofessional. We tried to negotiate price, apparently their prices are fixed. That’s fine, a simple no wou great. His boss, Jeff Halsne, was wildly unprofessional. We tried to negotiate price, apparently their prices are fixed. That’s fine, a simple no would suffice. Instead we were lectured, insulted, and belittled. Don’t bring your business here, there’s plenty of other places you can go that know how to act professionally. More

Talk about how to Keep customers!! I went in today to get just some touch-up paint for my van. When it didn't look as I'd hoped - I drove back & - completely on his own - Dave Hanson offered, to take my van just some touch-up paint for my van. When it didn't look as I'd hoped - I drove back & - completely on his own - Dave Hanson offered, to take my van back & not only show me How to better apply the touch-up but - he Also smoothed out what I'd put on so it looks GR8. He just did this on his own & I am so GRful for his help so generously given! This keeps customers loyal & wanting to let others know where there is a GR8 dealership which will Continue to be helpful long after the sale!! More