Blasius Federal Road

Great friendly customer service, working with Kaylee made me feel at ease. Definitely recommending for future purchases. me feel at ease. Definitely recommending for future purchases. More

I started out working with Chris, and he was very responsive at first, I sent him pictures of my trade in and he offered $15,000 for my trade, which I declined and said I would sell my car where I li responsive at first, I sent him pictures of my trade in and he offered $15,000 for my trade, which I declined and said I would sell my car where I live and I would start working on that the same day. He called me the next morning and left me a voicemail asking for an update and I returned his call a few hours later and he didn’t know who I was at first and why I was calling. We discussed my interest in the car on Thursday, August 18 and I told him I would come up on Saturday, August 20 to buy the car if the numbers worked out. He said he would send me a video of the car the same day and what the financing numbers would be and he said he would look at my financing application and get back to me. A few hours later, I still did not receive the video or the financing numbers, I proceeded to text him asking for an update and didn’t receive a response. I called his desk and a few moments later I received a picture of financing numbers of $0 and $6,000 down. I asked him if the financing was approved and if so, who was the lender. I also asked him to send additional numbers with $2,000. He sent a second picture about 30 minutes later of what the payment would be with $2,000 down and gave me the impression that the financing was approved and I again asked him who the lender was. He said they were still confirming that and he would let me know later that day. I texted him again around 6:30 pm asking for an update and didn’t get a response. I proceeded to fill out a second information request on the car on the Blasius website since I didn’t receive any response from Chris as promised. Celine reached out to me and said she would provide me with an update within an hour. I received the update from Chris, with the excuse that he was busy yesterday. If he was so busy, why would he say he would get back to me the same day? Regardless, I asked for the third time who the lender was, and he then proceeds to tell me that the numbers he sent me the day prior were only estimates and that I needed to fill out a financing application. I told him I had previously filled one out on August 9, and sent him a picture of the preapproval and the application. He says he would get back to me later that day, on August 19. At around 6:30 pm on August 19, I asked for an update, and he says he’ll get back to me the next day. On August 20 at 12:30 pm, he texts me that my vehicle needs to be traded in to Blasius in order for the financing to work, and I informed him that I had an offer of $18,650 to sell my car. I asked if I traded in my car, would Blasius work with me an discount the purchase price the remaining difference of $3,650. He responded that the team would need to see my car in person, which is understandable. I asked again, if the offer for the trade still came back at $15,000, would he work with me on the purchase price of the car, so I could meet the $3,650 difference. He proceeds to say, “We won’t be able to reduce the price, we put our best number up front.” I thanked him for his time, but the deal obviously wasn’t going to work. Chris’ poor response time and unwillingness to negotiate left me frustrated and disappointed in the entire experience. I had high hopes upon reading the reviews online of your dealership only to be dissatisfied with the interaction especially since I was willing to drive 4 hours and purchase the car without having seen it in person or driven it. More

Bad. Won't return my calls. Said they could not find where oil was leaking from. Took the Volkswagen to a Volkswagen dealer and they sent me a video o Won't return my calls. Said they could not find where oil was leaking from. Took the Volkswagen to a Volkswagen dealer and they sent me a video of where the oil leak is among other problems. I have a car I can't drive. Reporting to DMV. Hope they will resolve my issues. I don't think they even looked at it. Has a smashed a/c condenser they sold it that way. Waiting for a part to clear all the warning lights that's been on back order and 2 mechanics said it should not have been sold without it. Don't recomend buying a car there. More

Easy to do business Excellent sales person. No pressure sales. Very happy with the price and condition of vehicle No pressure sales. Very happy with the price and condition of vehicle More

Went above and beyond on giving me a good deal on my new car! Made sure that I was a 100% sure on my purchase! I will always go to her for any future car purchases! car! Made sure that I was a 100% sure on my purchase! I will always go to her for any future car purchases! More

Came from Maine down to Connecticut for my SUV and it was worth the trip. Celine and Tony were very accomodating with our schedule. Celine was able to get everything secured before I even showed up. I am worth the trip. Celine and Tony were very accomodating with our schedule. Celine was able to get everything secured before I even showed up. I am VERY happy with the vehicle I purchased and was BLOWN AWAY by the great selection of quality vehicles they had on the lot!!!! The price on my vehicle was lower than anything else I could find, but in way better shape. My family will be looking at Blasius when the time comes to purchase our next ride. More

Test drove a car and immediately knew it was the car I wanted. Tried to give them a $2000 deposit multiple times to hold the car until we could get the financing portion handled. They didn’t accept my dep wanted. Tried to give them a $2000 deposit multiple times to hold the car until we could get the financing portion handled. They didn’t accept my deposit and told me to wait for the credit check to come back. Never received a call back, so I called them, and was told they sold the vehicle to someone else last night. I tried multiple times to give them a hefty deposit, and was actively trying to purchase the vehicle. They dragged me around for an entire week just to sell it from underneath me. What a xxxxxxxx operation. I would NOT recommend this dealership to anyone. They basically told me I was xxxx out of luck and it won’t happen again. They’re xxxx right it won’t happen again because myself, or anyone else I can spread the word to, will not be going there for any kind of business. More

Went to pick up car(used) got in to leave and windshield was broken. To make it worse, the check engine light went on before we got out of the parking lot, obviously recently reset. Got home to take a look was broken. To make it worse, the check engine light went on before we got out of the parking lot, obviously recently reset. Got home to take a look under the hood and removed the engine cover to find a gigantic mouse nest with living critters in it. So much for their 150 point inspection that they showed us, with all the “satisfactory “ boxes checked.(what else did they miss) Not happy at all. I know it’s a used car but I would expect more from a dealership than this. Not happy at all. I would expect something like this from a shady used car lot, not a dealer. Will never go back More

Alexis Loomis is amazing! !! Will definitely be back . Alexis went above and beyond to get me a great loan and truly helped and gave me all the attention I desired . Thank yo !! Will definitely be back . Alexis went above and beyond to get me a great loan and truly helped and gave me all the attention I desired . Thank you so much More

DO NOT BUY FROM HERE. My company purchased a vehicle from here and it has been a nightmare since. It was purchased in November 2021, since then we have only been able to d My company purchased a vehicle from here and it has been a nightmare since. It was purchased in November 2021, since then we have only been able to drive it for about 2 and a half months. We start off with some power issues we bring it 2 separate times OURSELVES because whenever we reach out for an appointment they don’t reply. They are quick to reply when you want to buy but slow for service. Eventually after “repairing” it wrong multiple times, we go back there and they say it’s good to go. We get in the van and after five minutes of the car idling the check engine light is on. They didn’t fix anything. It went to them with a check engine light which of course magically disappeared. It was a misfiring code on 2 separate cylinders and it was burning white smoke (oil) out of the exhaust. Not an easy thing to miss at all. Of course now it needs an engine they get it replaced, the van was running ok for about a month and then stops working again. We contact them and wait 5 days and still never heard back, I had to bring it there myself again because they never called back or replied to emails. We took it to a local mechanic near us and he diagnosed that the engine was no good. I get there and I tell them the story after month and months of dealing with the van having issues and there’s no remorse or anything for all the inconveniences we have had to deal with. DO NOT GO HERE FOR SERVICE, Luis the service manager is awful, will look at you like you’re an idiot, not say anything professional to help you in your situation and getting him to reply to anything or even send records is IMPOSSIBLE. Spoke with Carman the GM who I had to find in the other store he manages because he would not reply to calls or emails either. And when I spoke to him he knew all about this issue but never talked to us about what was going to happen moving forward. This is by far the WORST dealership I’ve ever seen and many others in the past few months would agree. More