Blake Utter Ford

We were in the area from out of town had air-conditioner issue. It was 104 outside, they were able to get us in and back on the road in less than one hour. We were satisfied! issue. It was 104 outside, they were able to get us in and back on the road in less than one hour. We were satisfied! More

Don’t trust Blake Utter Ford - They’re thieves! They charged me $539 for a replacement BCM they’ll be reimbursed for by AM General anyway since it’s a RECALLED part! IOW, Blake Utter collects TWICE They charged me $539 for a replacement BCM they’ll be reimbursed for by AM General anyway since it’s a RECALLED part! IOW, Blake Utter collects TWICE for same part - ONCE from me & AGAIN from AM General INCLUDING labor! And they act as if they did me a favor not charging me for BCM-related labor that AM General will reimburse them for anyway! And the new BCM isn’’r even in my vehicle - it never worked at all, much less fix my taillight issue! The mechanic tried to fix the replacement BCM by flashing it, but couldn’t since it was security locked, so he flashed & reinstalled the original BCM. Of course, they’ll already be reimbursed by me AND AM General REGARDLESS if the replacement is defective, so they didn’t bother sending it back to AM General. AFTER this, the mechanic did replace the LED taillights w/halogen lights so I could legally drive it & charged 1 hour labor, but after the fact, per AM General this voids my warranty on related electrical unless I pay ~$800 + labor to reinstall LED taillights. What a mess! More

Had my car for 2 days and no communication with the service dept. Finally had to drive out to the dealership to find out about my car and then all I heard about was how busy he was, Poor customer ser service dept. Finally had to drive out to the dealership to find out about my car and then all I heard about was how busy he was, Poor customer service!!! More

Staff was extremely helpful and courteous I was kept informed through out the entire process informed through out the entire process More

Go here! I live out of state, and we were on vacation, I knew what I wanted, they had it, they were fair and honest so I bought it on my way home. We couldn’t I live out of state, and we were on vacation, I knew what I wanted, they had it, they were fair and honest so I bought it on my way home. We couldn’t be happier with the experience and the vehicle is great!! More

Great experience. This is my second purchase at the agency. Jesús was wonderful. Very patient and knowledgeable of the Ford product. This is my second purchase at the agency. Jesús was wonderful. Very patient and knowledgeable of the Ford product. More

Very helpful. Got my trailer inspected and 4 tires put on at a reasonable price. Got my trailer inspected and 4 tires put on at a reasonable price. More

Very nice personnel first checked out there vehicles online. Started calling then emailing told them was on a budget and they worked with me till the end and got my vehicle purchased with them. online. Started calling then emailing told them was on a budget and they worked with me till the end and got my vehicle purchased with them. More

Even though the service department at the dealership was busy, Jim was very courteous and truthful. He kept us informed as to the diagnosis of the problem and the cost of fixing it. I appreciated the profe busy, Jim was very courteous and truthful. He kept us informed as to the diagnosis of the problem and the cost of fixing it. I appreciated the professionalism and efficiency. The truthfulness was very refreshing! More

Good experience Troy was very helpful and finance guy Kit was very patient an explained everything to help meet our needs . was very patient an explained everything to help meet our needs . More