Blake Ford

The sales representative was unprofessional and the overall experience was awful. The vehicle I originally came to test drive and potentially purchase didn’t even start and had to be jumped. The vehicl overall experience was awful. The vehicle I originally came to test drive and potentially purchase didn’t even start and had to be jumped. The vehicle kept cutting off in the middle of the test drive and back to the dealership. The car I had chosen seemed okay until three days later the serpentine belt broke and I replaced it. I contacted the sales representative about the belt issue and was promised a refund for the cost of the belt but also in the process learned that the loan hasn’t been finalized. The Rep said “How about this? I’ll give you the refund if you send me a third pay stub for the loan company.” It’s been almost a month and I haven’t heard anything back from the Rep after I left messages and emails. But a day or two later after this incident, the loan company contacts me saying they never received the pay stub and my employer information has not been verified. More

Took almost 8 weeks to get three things fixed on the car. Because we were a warranty claim we kept getting pushed to the bottom of the pile. Ed is really good at talking in circles and putting you off. He bl Because we were a warranty claim we kept getting pushed to the bottom of the pile. Ed is really good at talking in circles and putting you off. He blamed the service manager who was always out of the office or on vacation. He assumed there was a hole in the A/C before it was even looked at. Took them two weeks to find someone to drive the car over to KIA in Suffolk and another week to find someone to go pick it up. They sold us a gold standard warranty with a $100 deductible per shop visit and would not honor the warranty and tried to get us to pay over $1200. We had to get the sales manager involved and ended up still paying$400. it was a long-drawn-out ordeal that was not necessary. Thank goodness the sales manager still works there. He was our saving grace. More

Sold a 2017 GMC with 70000. Transmission defaulted at 200 miles. Left on me. Never again and will make sure everyone I know is aware! Transmission defaulted at 200 miles. Left on me. Never again and will make sure everyone I know is aware! More

These guys are great to work with, have provided us with great service and great communication. great service and great communication. More

I was very thankful that Ed could get to my vehicle. I always receive professional service. Thank you so very much for being kind and having compassion. I always receive professional service. Thank you so very much for being kind and having compassion. More

Some stuff needs to be rechecked before released to owner. Ford has work they need to do in Detroit . Hopefully it gets better so far it has been a headache and $60,000 has been invested. owner. Ford has work they need to do in Detroit . Hopefully it gets better so far it has been a headache and $60,000 has been invested. More

Everyone was helpful and great to work with. Randy Parker was our salesman. He was knowledgeable, very personable, and got things done quickly. We feel like we got a great deal on our truck Randy Parker was our salesman. He was knowledgeable, very personable, and got things done quickly. We feel like we got a great deal on our truck More

Cleo is deceased ani I have told them. The email comes to my account, Brenda but still has his name. I was told this had been changed but evidently not. The email comes to my account, Brenda but still has his name. I was told this had been changed but evidently not. More

Absolutely amazing make sure you ask for sim he will get you an amazing deal on a car you’ll love! you an amazing deal on a car you’ll love! More

Excellent attention from the seller, very good treatment. I would buy there again and I will recommend it to my friends. I would buy there again and I will recommend it to my friends. More