Blackwell Chrysler Dodge Jeep Ram Fiat Kia

They done a great job with the service and above what I expected on this visit give those guts a pat on the back thank you. expected on this visit give those guts a pat on the back thank you. More

Very happy with the services. Wait time was within 2 hours, will Continue to have my car service with you. Wait time was within 2 hours, will Continue to have my car service with you. More

I had a great experience with Blackwell Kia. I came from out of state and was able to do most of the legwork up front over the phone prior to getting there. I came from out of state and was able to do most of the legwork up front over the phone prior to getting there. More

Good people, work very hard to please, very transparent. Had a recent oil change done in a timely manner. Overall a very pleasant experience. Had a recent oil change done in a timely manner. Overall a very pleasant experience. More

Spoke with a very nice young lady on 8 February 2022 named Jen about a Dodge Grand Caravan Blackwell had listed on their website. She returned a text message that the vehicle was currently on a lift and named Jen about a Dodge Grand Caravan Blackwell had listed on their website. She returned a text message that the vehicle was currently on a lift and the service department would not lower it so more pictures could be taken. I live outside of Virginia and with technology such a request is very common. The next day a family member went by to see if the van could be seen at ground level for pictures. Nope, still on the lift. Fast forward 17 days.....Yes 17 days and the following message hits my phone. "Hi, It's Hannah @ Blackwell. I'm urgently reaching out to you about your pending auto application. 30 days is almost here". Really? Yes Hannah, February is almost gone and you have not made quota and all matters have suddenly become urgent. JUST WOW!!! How does Blackwell Dodge want me to rate this level of customer service? Mr Blackwell, you have been at this a very long time. Your entire family has but please accept a little tip here. If the person on the phone is not as important to your staff as the one standing in your show room then shutting your phone and internet system down just might a step to consider. Your phone and internet are keeping your lights turned on in the 21st Century. EMBRACE THAT FACT!! In those 17 days I communicated with Roanoke, Pulaski, High Point NC, Lexington NC, Cary NC, and as far south as Sanford NC. Also in those 17 days I made two very important decisions. I committed myself to a low mileage 2019 Chrysler Pacifica and I also committed myself to never again attempt a sales or service transaction with Blackwell Motors in Danville VA. Happy Motoring Folks More

Blackwell Kia is the most disappointing dealership I have encountered in my 60+ years. At the time of purchase they tried to add $2000 to the price without disclosing the up-charge, assuming I did not look encountered in my 60+ years. At the time of purchase they tried to add $2000 to the price without disclosing the up-charge, assuming I did not look at the sticker. They gave me wrong info on Kia floor mats, they put the wrong hitch on the vehicle, and they refused to fix a small scratch in the hood two days after I took ownership. The final straw was a 6 week saga to replace a driver’s side window with a series of parts mistakes that resulted in me making three 120 mile round trips to get the job done. The service manager had nothing but excuses and zero sympathy. I left a message for Mr. Blackwell, but never heard back from him. Our new Telluride is a great SUV that we love, but our service from Blackwell was as bad as it gets. I spoke to a nice Kia representative but she was quick to tell me that dealerships are privately owned and Kia is not responsible for their shortcomings. It is sad that a car company with such a good lineup of vehicles is not more interested in the dealerships that represent them and the service they provide. More

Had an engine light on my 2012 Dodge Ram 1500 5.7 Hemi. They charged me $139 to update the computer. Another visit just recently they charged me another $139 to diagnose the problem. The problem was we pro They charged me $139 to update the computer. Another visit just recently they charged me another $139 to diagnose the problem. The problem was we probably need a new computer (PTM).is what the paperwork stated. So after updating the computer and diagnosing the problem (around $300 , 2 separate visits )now I need to buy a new computer. I feel the first charge of $139 should of covered the update and diagnosing the problem..That is why we had it there to begin with. We visited Blackwell Dodge around 3-4 visits to take care of this issue. The people were all friendly but I feel I was overcharged in this situation. More

Recently bought aa 2021 Ram from Blackwell Automotive. I have bought several vehicles from several different dealers over the years. Steve and Dean at Blackwell Automotive made my purchase fun and exciting have bought several vehicles from several different dealers over the years. Steve and Dean at Blackwell Automotive made my purchase fun and exciting. If you are looking for a new or used vehicle, visit Blackwell Automotive. They are professional, patient and very personable. Truly the "Dealer For The People". Had a blast the afternoon I spent there. Purchase was painless and was like having a party with old friends. A big "THANK YOU" to Steve and Dean More

I liked the way the service personal treated me when I arrived at the dealership. They were helpful and professional and told me the truth about my vehicle. arrived at the dealership. They were helpful and professional and told me the truth about my vehicle. More