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Blackstone Chevrolet

Fresno, CA

4.2
278 Reviews

5735 N Blackstone Ave

Fresno, CA

93710

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Showing 278 reviews

April 15, 2023

David did an excellent job. , Very impressed with his time, Patience and Effort.. My CT6 came out shining, riding and smelling like new money Crisp and Clean. A+!! More

by DOUGBARKUS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service
Apr 18, 2023 -

Blackstone Chevrolet responded

We're thrilled to hear that David provided such excellent service for your Cadillac CT6 at Blackstone Chevrolet! Thank you for taking the time to share your positive experience and for your support. Have a great day!

April 15, 2023

Jeremiah Navarro is the best service provider in your organization Your engineers and mechanics are the best More

by John Francis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Navarro
Apr 17, 2023 -

Blackstone Chevrolet responded

We appreciate you leaving Jeremiah and the team five stars, John! We hope you are enjoying your vehicle and look forward to your next routine service visit! Thank you! - Blackstone Chevrolet

December 22, 2021

I have to say the service department has stepped up their game since Vanessa has stated working at Michaels. Vanessa is always friendly and knowledgeable and seems to understand that customer service is the More

by RandyMoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa E
Dec 27, 2021 -

Blackstone Chevrolet responded

Randy, thank you for the kind sentiment about Vanessa; she was delighted to help you, and we are proud to have her represent our Michael Chevrolet service department. We appreciate your candid feedback about an improvement in customer service, and we will continue to strive to bring our customers the exceptional experience they deserve. Thanks again!

November 23, 2021

We were promised 4 oil changes when purchased Our Traverse, first oil change went well as promised, second oil change not so good, they charged me for the oil change and said the other 3 credits wer More

by The3jrichardsons
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Rosvold
Nov 30, 2021 -

Blackstone Chevrolet responded

Good morning Ron, I am sorry to hear about your poor Service experience and poor communication in regards to your free oil changes. I can’t seem to locate you in our system and would like to speak with you and gather more information about your concern, and work towards getting it resolved. Please call me at (559)579-7864 or email me at briancooper@michaelautomotive.com. Thank you for your feedback and I look forward to resolving your concerns. Brian Cooper Service Director Michael Automotive

October 24, 2021

Micheal Chevrolet had friendly staff Excellent customer Micheal Chevrolet had friendly staff Excellent customer service Had my truck in and out within a timely manner ! More

by Angelcastro2131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember, Michael Rosvold
Oct 26, 2021 -

Blackstone Chevrolet responded

We're so happy the Michael Chevrolet team provided such excellent care to you! Thanks for taking the time to leave us your awesome review!

October 15, 2021

Sales team will try to pressure you into getting something you don’t want, Then will be upset at you if you don’t comply. Asked what the trade-in value for my vehicle would be, but they were just in More

by Jesus A.
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Danny Jackson
Oct 18, 2021 -

Blackstone Chevrolet responded

Jesus, We are sorry you feel that way, but there are two sides to every story. Unfortunately, it is not exactly how you explain it. You own a 10 year old vehicle with over 100,000 miles on it, that has a value of $6,500 if perfect. In your case your car is in our service department because it needs an engine. The cost of the repair is close to $8,000 and that is why we were not able to offer you more then a $100. That is the fee we pay to remove a vehicle off our lot that has no value to us. We were trying to assist you in purchasing a vehicle because yours does not run. If you have another questions, please call me directly. Art Markarian General Manager 559-431-6000 ext 537 or 220

Oct 18, 2021 -

Jesus A. responded

This is correct. My issue was why was this not explained to me when I called two days earlier asking if there was any value for my car as a trade in. I was promised a call back that did not receive. When I did finally go in I asked repeatedly if there was any value to the car and my question was ignored again. It was not until I refused to look at any vehicles that I got that rude answer. If I’m not interested it’s only a $100 car to me. I was interested just wanted an answer before but unfortunately that was to much to ask for.

October 11, 2021

Your service has been less than acceptable. You diagnosed an issue, charged me, and it was incorrect & didn’t fix the problem. You charged me $300+and that was wrong!! Never got the vehicle home….drove ri More

by Flower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Dec 07, 2021 -

Blackstone Chevrolet responded

Flower, Could you call me directly? We're unable to locate a "Flower Harvey" in our service database. I'd love to look into this and help resolve the matter. Regards, Brian Cooper Service Director 559-431-6000 ext 241

August 30, 2020

Tan was great! Very accommodating and friendly. He was not pushy and made the experience very pleasant. The delivery to our home was wonderful! Thank you. More

by Carlymvl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tan
July 26, 2020

Salesman try to go out of there way for you but sales manager did not let my sales guy keep his word to me. I lost out on roughly 1000 dollars in a set of running boards for my truck. message me for deta More

by Rwd831
Recommend Dealer
No
Employees Worked With
Jose Lara
December 18, 2019

Worst place to takw your car. The repairs are not fixed properly. You will de defiantly need to come back within a week for the same issue. They also give you your car back with the same issue and check en More

by Broke_Bri
Recommend Dealer
No
Employees Worked With
Michael Rosvold
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