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Bishop Maserati Alfa Romeo
Hurst, TX
1,278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,278 reviews
October 23, 2018
Amazing Experience My husband and I were extremely pleased with our experience and interaction with everyone we encountered. Ayman was wonderful - he was extremely knowl My husband and I were extremely pleased with our experience and interaction with everyone we encountered. Ayman was wonderful - he was extremely knowledgeable, and did not make us feel pressured at all. We will definitely be repeat customers! More
by Ajeffrey1150
Employees Worked With
Ayman M
October 23, 2018
One of the best and least stressful experience ever I visited at least theee dealerships before coming to Essence Maserati, all filled me with pressure sales for the few options they had, but at Essence I visited at least theee dealerships before coming to Essence Maserati, all filled me with pressure sales for the few options they had, but at Essence it wasn’t like that. They showed me what I was looking for, no less no more, and left me to make my own choice. They had the largest selection at the best prices, better than the actual dealerships for the car brand I was looking for. I would give them a call next time as well. They treated me like family, AJ was the best, feel like I got to know him on a personal level. More
by rcarey69
Verified CustomerEmployees Worked With
allen johnson, Danny Warren
October 23, 2018
Not what I was expecting I made an appointment for the 10K mi service and recent recall for my 2018 Giulia to bring it in on a Thursday. However, due to a death in the family I made an appointment for the 10K mi service and recent recall for my 2018 Giulia to bring it in on a Thursday. However, due to a death in the family I called to let them know that I would drop the car off on Wednesday. It appears that the dealership is no longer offering loaners on the initial free service (didn't expect that, but okay). I dropped the car off and they stated that it would be ready the following day. I told them that I would be out of town and would pick up the car on Saturday. By the time Friday rolled around I never received a call to confirm that the car was ready, so I called the dealership to confirm and they stated that it was. I arrived on Saturday and was greeted by a young lady who retrieved my car. When I walked up to the car I noticed that it was still dirty. Hummm, free wash with service didn't happen. When I told her that the car was not washed she stated that the detailers had not been onsite due to the rain, but that they were there "today". A bright sunny day. Hummm, why then was it not washed?? I told her I would like to to have the car washed and she took it around for detailing. Close to an hour went by and she never returned to tell me the car was ready. I walked around to the service area to see if I could find her and could not. I then walked to the back of the dealership and saw my car sitting there. It had been washed. I must give BIG PROPS to the detailers they did a spectacular job cleaning it. They even got all of the bugs off the front of the car. EXCELLENT JOB! The overall experience was not was not what I was expecting. The car ran perfectly so I am sure the mechanical work performed was done very well also. These are the only reasons my rating wasn't lower. I really didn't plan to make a big deal about it, but then I got the survey, so I thought I might as well. More
by Thechiguy
Employees Worked With
Hillary (?)
October 22, 2018
New York Family Buys in Texas Our family was shopping for an 2018 Alfa Romeo Stelvio Ti. utilizing many channels, our family found Essence Maserati and Alfa Romeo. Our point of con Our family was shopping for an 2018 Alfa Romeo Stelvio Ti. utilizing many channels, our family found Essence Maserati and Alfa Romeo. Our point of contact Ayman was amazing to work with. Ayman was diligent and thoughtful. Ayman made the buying process seamless and enjoyable. More
by AlfaNYC
Employees Worked With
Ayman M
October 22, 2018
Owner not willing to do any more than he has to Wanted gooseneck hitch, different bumper, chome rocker panels put on vehicle,from the start. AJ assured me they can do it all. Got moved to Mario,(gre Wanted gooseneck hitch, different bumper, chome rocker panels put on vehicle,from the start. AJ assured me they can do it all. Got moved to Mario,(great guy) but he told me "owner won't allow it" More
by Ram, no amenities allowed
Employees Worked With
Adam A., Mario M., Danny Warren
October 22, 2018
Exceptional If I set out to create an ideal dealership experience it would mirror Essence. We have had our Stelvio for a little over a year. From the beginning th If I set out to create an ideal dealership experience it would mirror Essence. We have had our Stelvio for a little over a year. From the beginning their plan was obviously to be great. Even with some personnel changes our dealings and service have been handled with great care. Kirk, Ben, Randall, Evan & Kylee are great examples of what the people at any dealership should be! We are happy to be part of the Essence family!! More
by MichaelB
Employees Worked With
Kylee S., Kirk Frederick, Randall Bush, Ben Rojas, Evan S.
October 22, 2018
Great customer service Great customer service! Made it easy to purchase a car from out of town. Everything went really smooth. Always kept in contact. Thank you Essence Great customer service! Made it easy to purchase a car from out of town. Everything went really smooth. Always kept in contact. Thank you Essence More
by HappyCar
Employees Worked With
Ayman M, Danny Warren
October 22, 2018
Great experience as a first time Buyer Al was kind and welcoming. The Process was fast and effect with no pushy sales or add-ons, would defiantly recommend buying a car at this dealership. Al was kind and welcoming. The Process was fast and effect with no pushy sales or add-ons, would defiantly recommend buying a car at this dealership. More
by merci
Employees Worked With
Ala Hamad
October 19, 2018
Knowledgeable and trustworthy Ala was very helpful and knowledge. He was able to find my perfect car. It was within my budget and ready in no time. Thank you for all your help! Ala was very helpful and knowledge. He was able to find my perfect car. It was within my budget and ready in no time. Thank you for all your help! More
by Sama
Employees Worked With
Ala Hamad
October 18, 2018
Unethical Service was over charged without any significant explanation of service rendered. My car was returned dirty inside & out. Also with an empty tank of f Service was over charged without any significant explanation of service rendered. My car was returned dirty inside & out. Also with an empty tank of fuel More
by allenhobbsbhc
Employees Worked With
Randall Bush, Evan S.
