
Bishop Maserati Alfa Romeo
Hurst, TX
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Great place...and people! Buying a car can be a 'trying and tiring' experience for me, but Eric Rubalcava was so helpful, kind and patient. He found the very car I wanted, call Buying a car can be a 'trying and tiring' experience for me, but Eric Rubalcava was so helpful, kind and patient. He found the very car I wanted, called me, and the price was better than the other offers I had gotten and they got a good interest rate for me. He also didnt try to push me into something I didnt want. His sales manager, Adam, was just great and so helful....also the finance manager made finalizing everything seem so easy. I am not an 'easy sale' but the people at Essence Maserati were great to deal with. My son, who was with me, will probably see them next year. Will definitely recommend them to family and friends. More
Excellent Service! I was checked in personally by name, offered a drink, updated throughout my wait, which was less than estimated, and quickly let go! All in all, a gr I was checked in personally by name, offered a drink, updated throughout my wait, which was less than estimated, and quickly let go! All in all, a great experience! More
Easy to do business with, beware of gimmicky mandatory upsel Great inventory. Nice modern dealership. Easy to do business with doing most over the phone. Big negative is the gimmicky feeling of having no o Great inventory. Nice modern dealership. Easy to do business with doing most over the phone. Big negative is the gimmicky feeling of having no option but to accept the DOTDnA , ZAS GPS accessory which is not Alfa Romeo but a 3rd party accessory. It adds $1000 of unnecessary accessory. I’m sure someone can see the value, but Essence should simply let the product be sold to those customers that evaluate it on it merits and choose to install it and pay for it. It should not be a take it or leave it accessory... feels like a cheap Dealership gimmick that devalues the Alfa Romeo / Masseratti brand and dealership brand. I did not want and ask to be taken out but had no option but to accept the extra payment if I wanted the car. Very sad. Other than that, good experience specially working with Ayman, the dealer rep. More
Great experience at Essence. I have been searching for a vehicle for two months nothing but bad experiences and when I came across essence Maserati it was arguably the best vehic I have been searching for a vehicle for two months nothing but bad experiences and when I came across essence Maserati it was arguably the best vehicle transaction I have ever made . More
Alfa Giulia Recall Everything done in one hour, car cleaned and good to go. I use Essence for my Maserati as well and their prices are very reasonable for an authorized Everything done in one hour, car cleaned and good to go. I use Essence for my Maserati as well and their prices are very reasonable for an authorized dealer. More
Poor communication and unexceptable loaner conditions Not impressed with the service department.. The loaner I was given smelled like cigarettes and was not wash inside or out... Do to the inconvenience Not impressed with the service department.. The loaner I was given smelled like cigarettes and was not wash inside or out... Do to the inconvenience I was offered a detail inside and out which did not happen.. I will say that they were nice enough to fill my vehicle before handing it over... More
Great experience Highly recommend this dealer, saw several cars on Car Gurus at the dealer that we wanted to look at that fits our needs perfectly in price range we we Highly recommend this dealer, saw several cars on Car Gurus at the dealer that we wanted to look at that fits our needs perfectly in price range we were looking in. Internet Manager, Justin, was personal and professionally. Felt we were getting Maserati attention for price of a used car. Transaction was quick. Highly recommend. More
Very good experience The car was prices to sell and the sales man didn’t waist my time either . I highly will recomrecommend to visit them very good customer service . The car was prices to sell and the sales man didn’t waist my time either . I highly will recomrecommend to visit them very good customer service . More
Marco - superstar saleman It was my distinct pleasure to work with Mario on the sale of the Chrysler 300 C. He understood my needs and, working with Danny, was able to secure t It was my distinct pleasure to work with Mario on the sale of the Chrysler 300 C. He understood my needs and, working with Danny, was able to secure the financing that was right for me. Even though it was a very busy Saturday afternoon, Mario kept me up to date on the process and always made me feel like I was his number one priority. I am totally satisfied with my buying experience at Essence Maserati Alfa Romeo! More
Impeccable reputation This is a company of passionate professionals who go above and beyond to help there clients, specifically the service department management staff, Ron This is a company of passionate professionals who go above and beyond to help there clients, specifically the service department management staff, Ron and Evan are top notch. They are honest, effective, punctual and have a no BS policy. I have many options for service on my Maserati and drive extended distance to do business with Essence Maserati. don't be fooled with company's like park place you are only a number and will be treated as such as soon as you drop your car off. I have never been disappointed with Essence and will be a life long customer for all my exotic car needs. Simply put these guys are the real deal. And I'm not easy to please. More