Bishop Maserati Alfa Romeo

Excellent Service Had a squirrel chew up my wiring harness. Essence made sure it was fixed, and fixed right. Took a bit longer than anticipated so they gave me a loan Had a squirrel chew up my wiring harness. Essence made sure it was fixed, and fixed right. Took a bit longer than anticipated so they gave me a loaner care when my insurance rental ran out! More

Very Unhappy Customer My wife and I were looking for a small 2018 SUV with low miles. We used several sites and found autos that we liked including this SUV. After research My wife and I were looking for a small 2018 SUV with low miles. We used several sites and found autos that we liked including this SUV. After researching the dealer info about the SUV and researching the model we went in to the dealership for a test drive on 1/17/19. At the dealership a salesman approached us and offered his assistance. He led us to the SUV and described some of it’s features to us. Before test driving it, I asked the salesman if this SUV had ever been a rental car. I told him that I absolutely did not want to buy a car that had ever been a rental car. Our salesman said that it had not been a rental. He told my wife and I that it had been part of a program that automakers use where they lend out the new models to dealerships in advance to have them test drive them and give feed back on the new models. He said that it was listed under Rental/Fleet vehicle because that was the designation that it was required to be listed under. He assured us that it had not been a rental but it was really a fleet vehicle. We ended up buying the SUV. After getting home with it we found a lot of documents in the glove box. Many of these documents listed this SUV as a rental car. One document is the actual vehicle registration where it was registered to a rental car company as a rental car. I immediately texted our salesman and told him what we found. He replied that he had spoken to the Inventory Manager and said that the manager told him that this SUV had never been a rental car. I texted back and asked him if he could explain all of the documentation listing it as a rental. He did not reply. Meanwhile I called the dealership and spoke to the Sales Manager. After explaining the issue to him the Sales Manager asked me to text images of the documents to him. Which my wife did immediately. I did not hear back so the next evening I called the Sales Manager back. He asked me what I wanted from them and I told him that we simply wanted to bring the car back and cancel the contract as we were clear from the beginning that we did not want to buy a car that had been used as a rental. He then informed me that the SUV had been listed as a Rental/Fleet vehicle so we should have known that it was a rental no matter what the salesman told us. He also said that they would be happy to sell us an extended warranty package for the SUV. The next day I called and asked to speak to the General Manager of the dealership. I had to leave a couple of messages over a couple of days, but he did return my calls. The General Manager returned my call and stated that he would speak to the people involved at the dealership and he asked me to text him pictures of some of the documents. Which my wife did immediately. I also told him that we wanted to bring the SUV back and repeated that we never wanted to buy a rental vehicle. He did call me back the next day and asked me to send him a copy of the text from the salesman in which he had assured me that the SUV was never a rental and that the Inventory Manager had confirmed that (which I did). He then told me that it was irrelevant if the salesman lied to us. He said that we should have known the SUV was a rental no matter what the salesman told us and that there was nothing that they could do for us. That’s the last time that we have had any communication with anyone at the dealership. More

The best dealership! My experience here was truly awesome! The staff, customer service, facilities, and process was awesome! I had truly a wonderful experience! They went My experience here was truly awesome! The staff, customer service, facilities, and process was awesome! I had truly a wonderful experience! They went out of their way to make everything easy and painless as possible! More

Flew in from Denver , They had both cars we wanted to look at ready for us. Took us on test drives. We decided which one we liked. Recemented great place to eat. Let , They had both cars we wanted to look at ready for us. Took us on test drives. We decided which one we liked. Recemented great place to eat. Let us take car to lunch. After lunch. we did all paper work extremely fast and efficient. Great experience highly recommended. Would not go anywhere else. Very knowledgably, no pressure. Great Staff...Amazing!!! Thank you More

Bought a 2017 Levante Saw the used Levante on Autotrader. I dealt with Rami for a few days over the Christmas holidays by phone and email as I live in Tulsa, OK. Rami was Saw the used Levante on Autotrader. I dealt with Rami for a few days over the Christmas holidays by phone and email as I live in Tulsa, OK. Rami was very helpful and decisive in his dealings with me. He followed up on my questions in a timely manner on email and in a matter of a few days we made a deal over the phone including the trade-in of my '18 Mercedes GLE 350. Rami had all the paperwork completed before I got to the dealership so the transition was timely and painless. I would definitely recommend your dealership to anybody who is in the market. It is everything that I had hoped for! Steve More

Listened to me and I got what I asked for. Ayman listened to what I wanted and needed in a car and pulled up the car for me to look at. He brought it around for me to drive and it met exactly Ayman listened to what I wanted and needed in a car and pulled up the car for me to look at. He brought it around for me to drive and it met exactly everything I requested. I have been looking at the Stelvio at other locations and with Ayman I got exactly what I wanted and also met my financial goals. Ayman was easy to work with and he went the extra mile to deliver my car to me which I really appreciated. He is not a pushy salesman and did not confuse me with options and sales talk but explained everything thoroughly. More

Excellent assistance and no hassles! Rami and Essence did a great job for me. Helped me sort through what I wanted on the vehicle without pressure and any hassle. I would definitely reco Rami and Essence did a great job for me. Helped me sort through what I wanted on the vehicle without pressure and any hassle. I would definitely recommend them for at least one of your stops, if not your only stop when you go car shopping at this high end level. More

White Glove Treatment From the first time I walked into the dealership, I was greeted by Adam who offered me a beverage and he knew I was there to see Ayman before I asked. From the first time I walked into the dealership, I was greeted by Adam who offered me a beverage and he knew I was there to see Ayman before I asked. Adam directed me to Ayman who was nothing but professional in determining what options I wanted in my new Giulia, he had the car pulled around and work hard to impress me with the exciting features; I don't believe either Adam or Ayman knew that my current car was a Maserati Ghibli as we hadn't discussed those details. Once I determined which car I wanted to purchase, it was time to negotiate a trade price for my Maserati, Ayman took all the details down on my car, and when he came back with an offer, I was pleased he didn't try to beat me down, the number he gave me I had already researched and determined that would be a fair price for my car, when Ayman disclosed the number I was speechless, I couldn't believe he was offering me the exact value that I had determined from my research, at that point I decided to relax and enjoy the experience, because purchasing a new car should be an exciting experience, not stressful. Ayman and he entire team made purchasing my new Giulia an exciting experience, I was so excited I forgot to have Ayman take a picture of me in my pretty red Giulia in front of the dealership, as I've done for all my prior purchases, but I'm sure when I'm in the area, I can stop by and get my picture. If you're looking for a fair, stress free, exciting experience in purchasing a new car, stop by Essence Maserati Alfa Romeo, and ask for Ayman and Team. More

Service on Alfa Romeo The staff are friendly and knowledgeable, go out of there way to help me in any way or means possible. All in all best service department around. The staff are friendly and knowledgeable, go out of there way to help me in any way or means possible. All in all best service department around. More

Great car buying experience! Ayman is very knowledgeable! He’s on the top of his game for Alpha Romeo in DFW! I gave him lists on what I must have on my new car and he was able to Ayman is very knowledgeable! He’s on the top of his game for Alpha Romeo in DFW! I gave him lists on what I must have on my new car and he was able to deliver on all of my requests! He’s awesome! I will recommend Essence Maserati Alpha Romeo to all my Friends and Family! More