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Bishop Maserati Alfa Romeo
Hurst, TX
1,276 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,276 reviews
September 19, 2019
Excellence in motion !!! I was searching for a new car for my wife. And found this Fiat 124 spider at a Texas car dealership. Essence provide all the info necessary to get the I was searching for a new car for my wife. And found this Fiat 124 spider at a Texas car dealership. Essence provide all the info necessary to get the deal done long distance. I grabbed a flight into Dallas and they sent a car for me. The experience has been great !!! Thanks Al for the patience and I can't wait to get this car out on the road !!! Mitch Armstrong More
by Mitch Armstrong
Employees Worked With
Adam A., Ben Rojas, Ala Hamad
Helpful September 18, 2019
Warranty Service Took my Alfa in for warranty service and was provided another Alfa as a loaner. The service tech provided me a thorough explanation of the issue with Took my Alfa in for warranty service and was provided another Alfa as a loaner. The service tech provided me a thorough explanation of the issue with my car and what they did to fix it. Always good to talk to people who really understand the products they sell and service. More
by jonjanecek
Verified CustomerEmployees Worked With
Carson Garrison
September 17, 2019
Excellent Dealer. Exceptional customer service and knowledge highly recommend. Traveled 200 miles for their service you were met with a smile and they really care for t Exceptional customer service and knowledge highly recommend. Traveled 200 miles for their service you were met with a smile and they really care for the customers and it shows. More
by Andrew BMW
Employees Worked With
Greg
September 17, 2019
Like pulling teeth Called for weeks to get an appointment. Finally some one returned my call to tell me that Essence lacked a necessary diagnostic tool and that Essen Called for weeks to get an appointment. Finally some one returned my call to tell me that Essence lacked a necessary diagnostic tool and that Essence would call when the tool had been received. Waited two more weeks, crickets. Finally I started calling again. Eventually got appointment set up. Valet communication was awful, wrong, and caused me to sit at home for hours ruining my plans for the day. Car went in on the 3rd. Got call on 6th that it was done. I asked if they checked on an issue I raised. They said no such issue existed. Asked them to double check. They advised they would but would not have car ready until the 7th but would call when recheck complete. Crickets. I call on the 13th. Car had been ready since 7th. Your customer service is unworthy of high end cars. You should be embarrassed. More
by xian_xian
Employees Worked With
Some one who said his name was John
September 14, 2019
Great customer service I bought a Jeep from here through Al. He was great and easy to contact throughout the whole process. He made everything easy and took care of me, clea I bought a Jeep from here through Al. He was great and easy to contact throughout the whole process. He made everything easy and took care of me, cleaned everything up around the car and everything went very smoothly. If you ever come by make sure Al is there to help you out! More
by Tucker C.
Employees Worked With
Ala Hamad, Ash O.
September 12, 2019
Sooooo happy with my Stelvio Friendly, prompt customer service! Love my new car...it is a silver bullet! The finance guys worked hard to keep within my budget and I appreciate t Friendly, prompt customer service! Love my new car...it is a silver bullet! The finance guys worked hard to keep within my budget and I appreciate that! 🌟🌟🌟🌟🌟 More
by Christine’sSilverBullet
Employees Worked With
Adam A., Ben Rojas, Ala Hamad
September 11, 2019
Happy Camper Al and Adam are wonderful! I have always wanted a Jeep!!!! These gentlemen totally took care of me! They are very knowledgeable and friendly. Love my Al and Adam are wonderful! I have always wanted a Jeep!!!! These gentlemen totally took care of me! They are very knowledgeable and friendly. Love my new ride! More
by Toni
Employees Worked With
Brandyn Moore, Adam A., Ala Hamad
September 11, 2019
Excellent experience Best experience working with thier team , excellent customer service , special thanks to Alaa , ash and I highly recommend this dealer ship and workin Best experience working with thier team , excellent customer service , special thanks to Alaa , ash and I highly recommend this dealer ship and working with thier sales team More
by Jay
Employees Worked With
Adam A., Ala Hamad, Ash O.
September 11, 2019
Excellent Customer Service The entire service, and sales, staff at Essence Maerati Alfa Romeo are second to none. I have never been treated so well and made to feel welcomed an The entire service, and sales, staff at Essence Maerati Alfa Romeo are second to none. I have never been treated so well and made to feel welcomed and at home when I am servicing a vehicle. The staff made me comfortable, made sure my loan vehicle was what I needed, and took excellent care of my vehicle. Will be returning for all my maintenance needs. More
by Wreynolds99
Employees Worked With
Nikko C., Jorge P., Tatum Nowlin, Hillary Ondrej, Carson Garrison
September 11, 2019
Long but worth it I will say I was here for a long time, but Al made it much more bearable. I definitely thank him for making things easier, getting me food and sweatin I will say I was here for a long time, but Al made it much more bearable. I definitely thank him for making things easier, getting me food and sweating his butt off grabbing me multiple cars to test drive More
by Marina
Employees Worked With
Ala Hamad, Ash O.
