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Bishop Maserati Alfa Romeo

Hurst, TX

4.7
1,277 Reviews

555 NE Loop 820

Hurst, TX

76053

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Showing 1,277 reviews

January 11, 2021

Kim is my Service Advisor and does a fantastic job ensuring I stay informed and receive the best service I have ever received. I live 3 hours away in another state and she calls and texts me with con More

by sfchaney1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran
January 11, 2021

Ken was a pleasure to deal with. Listened to what we wanted, didn't try to push us in another direction or sell us more than we wanted. We got the exact car, price and payment we wanted and he worked h More

by JeepShopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Workman, Greg Main, Preston W.
January 10, 2021

My experience with Essence was exceptional. Ash was great to work with and I have been very pleased with his attentiveness to detail. He has been quick to respond to all my questions and needs. My purchase More

by Virginia
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ash O.
January 10, 2021

Elias got this selling thing down. He calls you right back and answers all the questions. He is honest never thought I say that about a car salesman . I drove down from Little Rock to pick it up and sta More

by herbsduckclub
Recommend Dealer
Yes
Employees Worked With
Elias S.
January 09, 2021

The whole process is quick and simple. Test drove two trucks and picked one out. Excellent financing rates. Elias was great to work with. Thank you again. More

by Lairdbryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elias S.
January 08, 2021

Kim Tran did a great job accomodating my needs, keeping me informed and meeting her time commits. Best customer service experience I have had in a long time from any type of company. I will use this servic More

by pdunnam23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran
January 08, 2021

Kim did a wonderful job of taking care of all of our service needs. She was professional and our vehicle was ready, just as she promised. More

by carcher0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran
January 08, 2021

I drove 7 hours to buy my vehicle here and even though they knew my arrival time I still had to wait 2.5 hours. The customer service was zero to none, with no communication as to why I had to wait so long More

by cui0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam A.
January 08, 2021

There is only one reason I wouldn’t recommend service here and that’s price. Everything was fine except $600 for an oil change is excessive. Staff was friendly. Scheduling and communication were great. More

by jhicks132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Tran
Jan 09, 2021 -

Bishop Maserati Alfa Romeo responded

Hello Mr. Hicks, We do apologize for the confusion regarding the service on the Alfa Romeo. The Service 2 requires much more than an oil change only, the Service 2 includes the oil change, brake flush, cabin filter, tire rotation for non staggered tires, top off all fluids, check brakes, tires and a full inspection of the vehicle. Based on the national average we tend to be right in line for pricing on the Service#2. We are truly pleased that Kim gave you exceptional service and I will absolutely do another national comparison to make sure we are still in line on our pricing. If you have any future concerns regarding your vehicle please feel free to reach out to me. Kindest Regards, Carson Garrison Service Director

January 06, 2021

Elias was very kind & helpful. I drove all the way from Kansas City to Dallas to buy my Guilia and would recommend Elias & Essance to anyone. More

by phillipanigro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elias S., Preston W.
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