Bisbee Honda Of Danville

Friendly service staff The entire service staff in the drive-in lane greeted me when I drove in the service area. I was not looking forward to getting my car repaired but th The entire service staff in the drive-in lane greeted me when I drove in the service area. I was not looking forward to getting my car repaired but they made it a very pleasurable experience. The wait time was not long at all. More

hidden fees and not friendly management team I bought a certified pre- owned Honda here. I love the vehicle, and the actual salesman was good, but the sales experience beyond that was very poor I bought a certified pre- owned Honda here. I love the vehicle, and the actual salesman was good, but the sales experience beyond that was very poor. The main reason is for the hidden fees. A $398.50 "processing fee" then $116 hybrid fee? My car is not a hybrid. When asked they said that is for the title through a third party company. Then what is the processing fee for? Just for fun? Now my temporary tags are expiring and the state tag office has no record of receiving anything showing that I purchased a vehicle. After several phone calls to the dealership they agreed to send me a new temp tag, wow, so generous. Only a few other issues. They didn't care to remove the dealer sticker like I asked. When I checked the engine oil and trans fluid, both are approx one quart over filled, so I wouldn't trust the service department either. The best part was how unfriendly everyone was while I'm spending $28,000 there, and that continues into my quest to find the licence plate I paid over $600 for. Years ago I purchased a Honda from Sanford Honda on Sanford, NC. That was an amazing experience. Will go there in the future! More

Service is terrible Do not get them to do an oil change or tire change, and cleaning. They took over 2 3/4 hours and i had an appointment. Do not buy the preferred care p Do not get them to do an oil change or tire change, and cleaning. They took over 2 3/4 hours and i had an appointment. Do not buy the preferred care package with your new car. They will make you wait the longer More

My fondness for this dealership and my experience buying a car has only increased after a recent experience at a different Honda dealer that was perhaps the worst I've ever had as a customer. I purchas a car has only increased after a recent experience at a different Honda dealer that was perhaps the worst I've ever had as a customer. I purchased my vehicle here about 2 1/2 years ago. It was a Nissan Rogue 2 or 3 years old. Despite the fact that this is a Honda dealer I never felt any pressure to only look at cars of a specific make nor was I encouraged to look at anything clearly outside my desired price range. I was not pressured to make a decision quickly and the whole experience was relatively laid back. Most importantly I left the dealership after my purchase confident that if I had problems or concerns they would be addressed and taken care of (within reason, of course, not something which was 'normal' wearing out 18 months down the line). Luckily for me I never needed to test my 'hunch'; I had zero problems with my purchase. Sadly it was hit and was a total loss. My only regret is that I did not purchase my latest car here; it is a decision I suspect I'll be regretting for a number of years. More

Buyer beware here. I reached out to the dealership for a new Pilot. I received a very competitive quote. Too good to be true actually. I had several conversations with Joey (as I am almost two hours away new Pilot. I received a very competitive quote. Too good to be true actually. I had several conversations with Joey (as I am almost two hours away) over the phone where we discussed the FINAL OTD price many times. I then gave him my credit card # to be charged $500 to secure the vehicle and was assured that those monies would go toward the total cost of the vehicle. He called me back about an hour later and asked some bland questions, followed with, "by the way, did we discuss how the $500 IS IN ADDITION to the OTD quoted earlier?" Obviously, I cancelled this deal. Shane's M.O. is to call back after the deal is cancelled and apologize for Joey's mistake. He says "they're honest" and "will eat" the $500 if you just go through with the deal. No thanks. Be straight with me from the get go... Ended up buying from Bryan Honda in Fayetteville, NC six days later. Got not only a better deal, but more importantly, was treated fairly. More

Tracy was very friendly. I had my car cleaned & vacuumed during the special that was being offered. The Service center had my finished before time. I felt like I was riding in a new car in the wa vacuumed during the special that was being offered. The Service center had my finished before time. I felt like I was riding in a new car in the way that it looked & smelled. I was given great service & quality of the service was excellent. More

Doug let me test drive several new and used vehicles, Honda and non-Honda, over a two year period until I figured out exactly which vehicle I wanted--a gorgeous Tango Red Pearl 2010 Honda Civic LX-S. He Honda and non-Honda, over a two year period until I figured out exactly which vehicle I wanted--a gorgeous Tango Red Pearl 2010 Honda Civic LX-S. He is extremely knowledgeable and did not pressure me into a sale; in fact his approach of encouraging me to look around to make sure I would be 100% satisfied was the reason I came back to him when it was time to buy. It was evident to me that he was "selling" a very good product (a Civic) and a very good company (Steve Padgett's DH) that would stand beside me for years to come. Ever since, the service department has been good to me. Management followed up but have not "bugged" me since--props!! This dealer's price was not the lowest, but very fair. They matched a slightly lower price from up the street and backed my Civic with a Lifetime Powertrain Warranty and a year of service free of charge (complimentary on every new car). I will be back to buy or lease a new vehicle in three or four years and will ask for Doug again. Keep up the good work guys!! More