Bisbee Honda Of Danville

No help! Sad dealership Visited this dealership again today. This was the second time I have been here in the past week. I realize that they have construction going on and Visited this dealership again today. This was the second time I have been here in the past week. I realize that they have construction going on and understand I boy things can be in disarray, however, I was on the lot for over 30 minutes each time and never received any help or even acknowledgement that I was there. Today as I was leaving the only interaction that I had was because I had parked my car in a place that was blocking the sales people from getting another vehicle out. As I was walking back to my car they asked me "is this your car?". When I was getting in it, the guy did ask has anyone helped you? I replied no and he said, "yeah we are swamped.". He did say he could "try to find someone to help me, or put me on the list for the next available sales person". Again...new construction going on yet they already have poor customer relations. Frustrating to say the least! Wonder how they will pay for a nice, new facility with that kind of service. Yes, I could have Gone inside to seek someone out...or even waited longer for someone to finally help me, but sales people standing around talking to each other and riding around on golf carts. They didn't appear to be swamped! Cannot imagine buying a vehicle here. Based on this experience, what kind of follow up service would you receive? Definitely would not recommend to others. Actually I went there in spite of already having heard others with the same experience. They have vehicles I was interested in, but so do other dealers. Not worth feeling like you are not valued as a consumer! More

New Car Purchase I'd like to Thank David Cortes and Steve Padgett's Danville Honda for an exceptionally pleasant buying experience. From my first contact with David t I'd like to Thank David Cortes and Steve Padgett's Danville Honda for an exceptionally pleasant buying experience. From my first contact with David to the completion of the purchase, David responded quickly and accurately. There were no hidden costs or surprises along the way. David took his time and explained everything very clearly. I highly recommend David and Danville Honda. Martin Crippen, Apex NC 2917 Honda Pilot - Sold by David Cortes, Purchased From Steve Padgett's Danville Honda More

new car purchase Drove there from Murrells Inlet, SC to buy because of the integrity of a sales rep named Joe.Great experience. My friend asked where I bought my wife Drove there from Murrells Inlet, SC to buy because of the integrity of a sales rep named Joe.Great experience. My friend asked where I bought my wife's car and I gave him Joe's#. He bought that day and is very happy. More

Thanks Padgett's and David! I just purchased a 2016 Honda CRV SE from Steve Padgett's Danville dealership. The drive from SE coastal NC was well worth the trip. David Cortes co I just purchased a 2016 Honda CRV SE from Steve Padgett's Danville dealership. The drive from SE coastal NC was well worth the trip. David Cortes couldn't have been more professional and helpful, as were the many individuals who work at Padgett's. By far and away, the best sales experience I have had in car buying. This is my fourth Honda and third CRV. A car that cannot be beat. Thank you David and Steve Padgett's - the experience was delightful and I have been recommending you to all who are interested.... More

Poor Customer Service Scheduled service for 9:00 am Saturday, March 5, 2016. Two hours later, no work done to my car. To say the least, I was very disappointed. I was given Scheduled service for 9:00 am Saturday, March 5, 2016. Two hours later, no work done to my car. To say the least, I was very disappointed. I was given a free oil change voucher, but I have to wait again and hope that my time is not wasted again! More

Satisfied Customer I'm impressed with the courteous and respectful manner that I was treated with when I needed some work done recently on my Honda. My first encounter I'm impressed with the courteous and respectful manner that I was treated with when I needed some work done recently on my Honda. My first encounter was with Steve and he made the time to lead me to the associate that could help me, his name is Marcus. Marcus took down the info he needed to get a part and had the part within a couple of days. The service was excellent and I left feeling this dealership prides themselves on team work with a sincerity to make the customer comfortable. Thanks to all. Dolly Supernault More

Bad Experience I just purchased a 2016 Honda Accord from Steve Padgett Honda. I bought a Honda because I have good service in the past. I found the sales staff and o I just purchased a 2016 Honda Accord from Steve Padgett Honda. I bought a Honda because I have good service in the past. I found the sales staff and office personnel to be rude,deceptive and arrogant .I will own Hondas in the future, but not from Steve padgett's Danville Honda. Norman Myers More

Friendly service staff The entire service staff in the drive-in lane greeted me when I drove in the service area. I was not looking forward to getting my car repaired but th The entire service staff in the drive-in lane greeted me when I drove in the service area. I was not looking forward to getting my car repaired but they made it a very pleasurable experience. The wait time was not long at all. More

hidden fees and not friendly management team I bought a certified pre- owned Honda here. I love the vehicle, and the actual salesman was good, but the sales experience beyond that was very poor I bought a certified pre- owned Honda here. I love the vehicle, and the actual salesman was good, but the sales experience beyond that was very poor. The main reason is for the hidden fees. A $398.50 "processing fee" then $116 hybrid fee? My car is not a hybrid. When asked they said that is for the title through a third party company. Then what is the processing fee for? Just for fun? Now my temporary tags are expiring and the state tag office has no record of receiving anything showing that I purchased a vehicle. After several phone calls to the dealership they agreed to send me a new temp tag, wow, so generous. Only a few other issues. They didn't care to remove the dealer sticker like I asked. When I checked the engine oil and trans fluid, both are approx one quart over filled, so I wouldn't trust the service department either. The best part was how unfriendly everyone was while I'm spending $28,000 there, and that continues into my quest to find the licence plate I paid over $600 for. Years ago I purchased a Honda from Sanford Honda on Sanford, NC. That was an amazing experience. Will go there in the future! More

Service is terrible Do not get them to do an oil change or tire change, and cleaning. They took over 2 3/4 hours and i had an appointment. Do not buy the preferred care p Do not get them to do an oil change or tire change, and cleaning. They took over 2 3/4 hours and i had an appointment. Do not buy the preferred care package with your new car. They will make you wait the longer More