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Birmingham Luxury Motors

Birmingham, AL

4.8
1,141 Reviews
Welcome to Birmingham Luxury Motors. Be sure to visit our virtual showroom of inventory available for purchase. There you will see detailed information about each vehicle, a picture gallery, as well as convenient ways to contact us for more information about that vehicle. We are located at 190 Vulcan Rd, Birmingham and are available by phone at 205-206-9494 . You can also get driving directions and hours of service from our user friendly website.
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190 Vulcan Rd

Birmingham, AL

35209

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Showing 1,141 reviews

October 13, 2016

Fast and easy process There was no pressure in the selection process and they let me test drive several cars before I chose one. They were very easy to work with and very h More

by I-Spear
Recommend Dealer
Yes
Employees Worked With
Tracy (works in the office) was super helpful., Mel Eric
Oct 24, 2016 -

Birmingham Luxury Motors responded

Thank you for your 5-star review and comments to Birmingham Luxury Motors; a satisfied customer is our greatest compliment. We constantly strive to align our strategies to make the purchase process transparent and efficient. It was our pleasure assisting you. Please keep us in mind should you or yours be in the market for a car in the future.

October 13, 2016

No High Pressure Sales Tactics Melvin is a professional. He is extremely courteous and his integrity unmatched. He was timely and responsive to all inquiries. If you asked for speci More

by Motors123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Ervin, Mel Eric
Oct 24, 2016 -

Birmingham Luxury Motors responded

Thank you for your 5-star review to Birmingham Luxury Motors on all markers and for your generous compliments to Melvin Ervin. We take great pride in our professional and efficient service; please accept our sincere gratitude for your acknowledgement. Please keep us in mind should you or yours be in the market for a car in the future.

October 10, 2016

Friendly, determined Mr. Ervin helped me get a vehicle of my preference. No hassle, no run arounds, great customer service, and was all about the customer. Did not try to More

by K2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Eric
Oct 11, 2016 -

Birmingham Luxury Motors responded

Thank you for your 5-Star review and for your compliments to one of our esteemed team members, Melvin. Customer satisfaction is our ultimate goal and we are delighted that your experience was commendable. If you or yours are in the market for a vehicle in the future, we hope you will give us an opportunity to earn your business again.

October 05, 2016

Very positive experience I came to buy a Prius. The lack of pressure Melvin put on me made it all a pleasure to do business. I had a good experience and feel I got a good deal More

by Shannon O'Dell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Eric
Oct 11, 2016 -

Birmingham Luxury Motors responded

Dear Shannon, Thank you for your compliments to Birmingham Luxury Motors, our superstar Melvin, and for your 5-Star Review. Customer Service is a core value in our business model; it was our pleasure serving you. We are dedicated to confirming that our deals are indeed the best! If you or yours are ever in the market for a car in the future, we hope you will allow us an opportunity to earn your business again.

September 29, 2016

The best car buying experience ever! Prompt, courteous, friendly, and very in tune with the customer's needs and wants. Excellent pricing and customer service is a hard to find at from a More

by PMauldin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Eric
Sep 29, 2016 -

Birmingham Luxury Motors responded

Thank you for your compliments to Birmingham Luxury Motors, and for your 5-star review! You have accurately called out our core values and we appreciate being recognized for putting those values into practice. It was our pleasure doing business with you. We hope you will keep us in mind if you or your family/friends are in the market for a car again in the future.

September 29, 2016

Worst car buying experience I have not and will not EVER recommend this car lot to anyone. Bought a 2013 Lexus ES350. Melvin agreed that my concerns about the tires would be addr More

by RMM_PhD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mel Eric, Stephanie Peterson
Oct 11, 2016 -

Birmingham Luxury Motors responded

Dear Regina, We apologize for the inconvenience you’ve had. Customer Service is our top priority and we go the extra mile to ensure customer satisfaction, beyond that which is customary in the used car business. Used car dealerships sell their cars “as is”. Our cars go through a thorough check both at the dealership respective of the make of the car, and in house at our lot, before we deem them ready for the sales floor. With used cars however, sometimes things show up that could not have been detected or anticipated before. To that end, Melvin and Stephanie took measures to replace a set of tires per your request. The tires were being replaced while you returned home to pick up your check to complete the sales transaction. Once replaced, we understand that you were dissatisfied with the mismatched tires; therefore, as a courtesy, Melvin agreed to contribute $260 towards a set of tires of your choice, replaced at a place of your choice. Instead, we paid $300 to the shop directly so that we met you halfway. In addition, we replaced the rotors per your request, and performed cosmetic work on the bumper although the price of the car was adjusted to reflect that microscopically minor bumper misalignment. Despite providing the best value within a 100-mile radius, we take measures to ensure customer satisfaction. We regret that you left dissatisfied and hope that you give us an opportunity in the future to turn that experience around for you.

September 20, 2016

Good Experience!! Melvin and his team down at Birmingham Luxury Motors are friendly and knowledgeable. Had a good experience and I'm really happy w/my Lexus! Thanks Guy More

by JBM641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Eric
Sep 29, 2016 -

Birmingham Luxury Motors responded

We are delighted that you are enjoying your Lexus! Thank you for your compliments to our team at Birmingham Luxury Motors, and for your review! It was our pleasure doing business with you. We hope you will keep us in mind if you or your family/friends are in the market for a car again in the future.

September 16, 2016

Outstanding!!! EXCELLANT CUSTOMER SERVICE..IT WAS INDEED A PLEASURE..IF YOU'RE LOOKING FOR A GOOD QUALITY AFFORDABLE LUXURY VEHICLE I HIGHLY RECOMMENDED BIRMINGHAM L More

by Reeree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Eric, Stephen Whitlock
Sep 23, 2016 -

Birmingham Luxury Motors responded

Dear Reeree, Thank you for your compliments to Birmingham Luxury Motors and for your 5-star review! The pleasure was ours! At Birmingham Luxury Motors, we are dedicated to providing a hassle-free car-buying experience with exceptional deals, efficient service, and transparent transactions. We hope you will keep us in mind if you or your family/friends are in the market for a car again in the future.

September 16, 2016

Excellent Customer Service I live in Atlanta GA, Luxuary Motors went over and above excellent customer service. They had my care delivered to me. Excellent customer service!! T More

by Minnie & Bobby Daniels
Recommend Dealer
Yes
Employees Worked With
Jack he made it all happen. , Hussein Mawani, Mel Eric, Stephanie Peterson
Sep 23, 2016 -

Birmingham Luxury Motors responded

Dear Minnie & Bobby, Thank you for your compliments to Birmingham Luxury Motors and for your 5-star review! We take pride in going that extra mile in customer service; it was our pleasure doing business with you. At Birmingham Luxury Motors, we are dedicated to providing a hassle-free car-buying experience with exceptional deals, efficient service, and transparent transactions. We hope you will keep us in mind if you or your family/friends are in the market for a car again in the future.

September 13, 2016

Best service in the city This is my 3rd car purchase at BLM. I visited the dealership 5times in a week. They always welcomed me. No rush. They answered all my questions. Got m More

by Shaun
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hussein Mawani, Mel Eric, Stephen Whitlock
Sep 23, 2016 -

Birmingham Luxury Motors responded

Dear Shaun, Thank you for your compliments to Birmingham Luxury Motors and for your 5-star review! It has been our pleasure doing business with you all three times. At Birmingham Luxury Motors, we are dedicated to providing a hassle-free car-buying experience with exceptional deals, efficient service, and transparent transactions. We hope you will keep us in mind if you or your family/friends are in the market for a car again in the future.

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