Billy Navarre Chevrolet

Brought in my brand new 2020 Chevy Spark (under 5k miles) because the AC had stopped blowing for the 3rd time. The previous two times this had happened it had been at night and when I restarted the vehicle t because the AC had stopped blowing for the 3rd time. The previous two times this had happened it had been at night and when I restarted the vehicle the AC worked fine again but this time it was during the day so I was able to bring it in and they confirmed it wasn’t working because there was component that was seized up and they couldn’t fix it without removing the entire dash. This was on a Friday and they asked me to bring the vehicle in first thing Monday morning and that they would put me in a loaner vehicle. I arrived Monday morning and was told that they had no loaner vehicles and that Enterprise had no qualified vehicles so I’d have to find someone to pick me up or come back later. That afternoon I had a friend follow me and dropped the car off. Thursday at noon I was told that they couldn’t find anything wrong with the vehicle (despite having confirmed that a component was seized up previously) and that I could come pick it up. I told them that I use my vehicle for work (I’m a delivery driver) and that this has already cost me at least $500 from missed days and that if this brand new vehicle isn’t fixed they need to purchase the vehicle back. They told me they’d let the vehicle run and see if the problem came back. Monday morning they contacted me and said they’d let it run and that the issue never returned. Monday afternoon I picked up the vehicle in order to evacuate for Hurricane Laura with my Wife and dog. Less than 1 hour and 30 minutes into the drive the AC went out. We discovered that if we parked the vehicle for approximately 15-20 minutes the problem would subside for approximately 30 minutes so we drove the remaining 3 hour drive to San Antonio in 30 minute increments. On the way back it didn’t even make it 1 hour before we had to start making incremental stops. So in conclusion I bought a completely brand new vehicle for the reliability and in less than 5k miles I have a vehicle that I can only drive in 30 minute increments and I typically work in my car 8-12 hours a day 6 days a week so this is by far the worst vehicle I’ve ever purchased and the fact that Billy Navarre says there is nothing they can do despite having previously confirmed the issue is beyond a horrible experience. Thank you Billy Navarre for making my evacuation even more stressful. More

Great time management ,clean area, super friendly, they all have my comfort first I would recommend them for all of your auto needs thank you so much ! all have my comfort first I would recommend them for all of your auto needs thank you so much ! More

The service was great. Mrs Dena and Cassie took care of us like we were family. Every time we buy a vehicle from billy Navarre in sulphur we leave happy with our vehicle. us like we were family. Every time we buy a vehicle from billy Navarre in sulphur we leave happy with our vehicle. More

The sales lady was very friendly and professional. Easy to communicate with also. The service department gentleman (Dorian) at the entrance is very friendly and has been very helpful every time. He's GREAT to communicate with also. The service department gentleman (Dorian) at the entrance is very friendly and has been very helpful every time. He's GREAT!!!. As far as the actual service department They are not any help... I have had prolly 4-6 appointments they end up telling me to come back. Iv sat there 5 hours one day then 2 another. I didn't have my policy# last week. That's my fault yes. I made a appointment for yesterday. I got there they didn't have a rental. Took my # and said they would call. I didn't hear anything so I just called and she said they have nothing and don't know when they will... The check engine light is on since I left the lot. when I press the gas at times the rpms will go up but it don't go faster. A alarm keeps going off at random times. Almost Everytime I turn it off it steadily tells me to put it in park which it is in. Then I can't lock it bc it says the keys are in it... The head lights won't go off at times either... It's using about $20 a day in gas just around here... I work alot and hardly have time to worry about this... Sorry vent over More

We have never had a problem with of getting our trucked service and has never had to wait long hours. The place is always neat clen. service and has never had to wait long hours. The place is always neat clen. More

Went Well Everything went well and this writing a review that is 25 words long is annoying i don't like 25 word reviews like the short Everything went well and this writing a review that is 25 words long is annoying i don't like 25 word reviews like the short More

Very professional staff. Very courteous and friendly. They take the time to listen to your explanations of the problem your vehicle is having. All work is done professionly. They take the time to listen to your explanations of the problem your vehicle is having. All work is done professionly. More

Immaculate service, in a most timely manner, professionally achieved, very organized and neat shop; any question That I asked was answered with courtesy and accuracy and total confidence. professionally achieved, very organized and neat shop; any question That I asked was answered with courtesy and accuracy and total confidence. More

I scheduled my initial appointment with Amanda and she got me in quickly. They had to order a part so I did have a wait a while for that to come in but thankfully my car was driveable. Amanda called me as got me in quickly. They had to order a part so I did have a wait a while for that to come in but thankfully my car was driveable. Amanda called me as soon as the party came in and got me in the next day. I was taken great car of and will definitely return. More

In and out very quick Scott is very efficient. He ordered the parts and had it replaced in record time. They run a very efficient operation at Billy Navarre collision/repai Scott is very efficient. He ordered the parts and had it replaced in record time. They run a very efficient operation at Billy Navarre collision/repair center in Sulphur. More