Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Billy Howell Ford Lincoln
Cumming, GA
301 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
301 Reviews of Billy Howell Ford Lincoln
October 20, 2012
We have dealt with Billy Howell for years. We couldn't be more happy with the service and friendliness. We look forward to contintuing to do business with them. more happy with the service and friendliness. We look forward to contintuing to do business with them. More
by pandesanders
Employees Worked With
Randy Mankovitch, Randy Mankovitch
October 19, 2012
My wife and I recently purchased a 2013 Ford Explorer from Billy Howell Ford. My wife had been in an accident that totaled her Fusion and we needed a replacement vehicle quickly so that we were not char from Billy Howell Ford. My wife had been in an accident that totaled her Fusion and we needed a replacement vehicle quickly so that we were not charged additional rental coverage - our insurance policy only covered 5 days after the settlement offer was accepted. We have a 1 year old and both work ~50 hour weeks so we have NO extra time in our schedules for car shopping. Once Randy knew what we were looking for he found us a vehicle within 10 minutes of being on site and had the cost breakdown soon after. He did a great job of showing us the available features on the vehicle we chose and while he did tell us of other available options at no time did we feel pressured into upgrading. While we waited for the price breakdown he was very understanding of us being parents and did not seem to mind our little one playing in his office. Once the pricing was presented we let him know that we would come back to purchase the vehicle - it was getting late and the baby was starting to fuss. We were not pressured into buying that night. Due to a lack of free time, we disused the financials over the phone and not in person. Dudley had all the details worked out before we got there and when we did come in to purchase the vehicle we were in and out in 1 hours time. I had let him know on the phone that I was not interested in any additional warranties or services packages other than gap insurance. When we came in to sign the papers I was not pressured into purchasing any of those items. They had the vehicle detailed and ready and after a quick tutorial of the sync system we were on our way. It was also nice to see Brenda. I had purchased my 2010 F150 from her a few years back and she still remembered who I was and said hi. I have purchased multiple vehicles new and used from other dealerships in the north ATL area. There is no comparison to the quality of service we received from the people at Billy Howell. These are good people that treated us right. They presented the options and let us make our own decision - at our own pace - and did not pressure us at any time to do otherwise. This has not been my experience at other dealerships where the goal is to sell, up-sell & then close the deal before you have time to rethink the options. Writing a review is not typical for me however I felt that after 2 good experiences they deserved some credit. I hope at some point to not have a car/truck payment however if we are ever in need of a new vehicle we will return to Billy Howell Ford. I would recommend this dealership to anyone in need of a new or used vehicle. FYI - I have also used their service department and received the same great service. More
by swervin
Employees Worked With
Randy Mankovitch, Dudley Bentle, Brenda McClain
October 07, 2012
My lease on my 2010 Taurus was running out in the next four months and I was looking at opportunities for the next lease. Mr Mike Gorham approached me and was very helpful in reviewing options for the new four months and I was looking at opportunities for the next lease. Mr Mike Gorham approached me and was very helpful in reviewing options for the new MKS and the Taurus. It was determined that the MKS was going to be the best deal. At that point, Mr. Castleberry stepped in and worked all the numbers for me. The process went fast and the right car was found on a lot in Albany GA. It was a two day process that took up only a couple hours of my time. When the car arrived it was prepared for delivery and then Mike Gorham called me to come in and pick up the car. Mike spent nearly an hour explaining all of the features on the MKS and was very knowledgeable about all aspects of the car. My hats off to Billy Howell and his great staff. Usually buying a car takes a long time of sitting around and negotiating. This was the best experience since I started driving ford products 10 years ago. Great experience! More
by smartin836
Employees Worked With
Bruce Castleberry, Mike Gorham
October 02, 2012
I purchased 2 used cars in the past 10 days and had been looking and reviewing vehicles for over 2 months, so I have had many experiences with manipulative, high-pressure salespeople. Mike, at Billy Howell, looking and reviewing vehicles for over 2 months, so I have had many experiences with manipulative, high-pressure salespeople. Mike, at Billy Howell, was very considerate and listened. He went with me to let my mechanic look over the vehicle. When we agreed on a price, the time it took to complete the deal was a fraction of what I have experienced in previous car deals. Mike followed up to make sure the service department items were complete and that the vehicle was ready when promised. He did not pressure me or use the intimidation, condescending tactics that I had experienced at other dealerships. I didn't wait in a cubicle while a "manager" determined whether we had a deal. And, the car that was advertised was actually there; no "bait and switch". This was probably my easiest car purchase out of my 14 deal over the years. More
by ThereN
Employees Worked With
Mike Gorham, Dudley Bentle
September 01, 2012
Purchased 2011 F350 - currently processing lemon law - owner stated that he would rather not deal with the headache of my service issues and I am no longer welcome. Nothing like having a 65K truck that d owner stated that he would rather not deal with the headache of my service issues and I am no longer welcome. Nothing like having a 65K truck that doesn't run. Buyer Beware!!! More
by tholmber74
Employees Worked With
Bill Howell "Owner"
August 13, 2012
Brenda McClain was amazing. She knew we had to stick within a price range, and truly wanted our daughter to be able to purchase a car on her own. She called within 24 hours of our visit with an offer w within a price range, and truly wanted our daughter to be able to purchase a car on her own. She called within 24 hours of our visit with an offer we couldn't refuse on a perfect vehicle. Dudley Bentle was a joy to work with and, although thorough in making sure we understood our paperwork, was not pushy. I appreciate his honesty and willingness to negotiate. More
by dafahey
Employees Worked With
Dudley Bentle, Brenda McClain
August 08, 2012
My wife and I came from out of state because Billy Howell had the vehicle we were looking for. Brenda McClain was great and worked to make our trip worth wild. She was helpful, friendly, and very knowledge had the vehicle we were looking for. Brenda McClain was great and worked to make our trip worth wild. She was helpful, friendly, and very knowledgeable of the vehicle we were interested in. Gary LaDue and Bruce Castleberry worked very hard to make the deal happen and get the most for our trade and financing that we needed. The entire staff was friendly and helpful and we are very satisfied with out experience and purchase. Thanks to the information available on the internet and the followup telephone conversations, our trip to Billy Howell was definitely worth making. More
by RDetherage
Employees Worked With
Bruce Castleberry, Gary LaDue, Brenda McClain
July 25, 2012
Outstanding professionals. Impressed from the moment I spoke with Gary LaDue and then my sales rep Ron Williams over the phone till I met them in person and walked out with my trade in complete and my new spoke with Gary LaDue and then my sales rep Ron Williams over the phone till I met them in person and walked out with my trade in complete and my new Ford Fusion. Ron Williams worked hard to meet my wish list and stay within my budget. Didn't try to sell me a vehicle based on my gross income but understood what I said my budget would be and gave me the most bang for my buck in my Fusion. I know I presented a bit of financial challenge to Dudley Bentle with blemished credit history and not wanting to put cash up front down and a trade in with negative equity. I secured a great interest rate and it is with a reputable finance company - Ford Motor Credit. I have been a Ford customer for many years and dealt with several dealerships in the past but this was the MOST PLEASURABLE EXPERIENCE I have ever had. I would recommend trying BILLY HOWELL FORD in CUMMING, GA before going to any other Ford dealer. Jen - Dahlonega, GA More
by gaharleygirl60
Employees Worked With
Dudley Bentle, Gary LaDue
July 23, 2012
My father and I went to Billy Howell to look at 2012 Ford Escape's. We spoke with Randy and took a test drive. We had a great, no pressure experience. We appreciate Randy taking the time to run various fi Escape's. We spoke with Randy and took a test drive. We had a great, no pressure experience. We appreciate Randy taking the time to run various finance options with us. He spent the time with us answering our questions until we felt very comfortable with our brand new Ford Escape. He also spent the time go over the features of the vehicle, programming the SYNC, connecting our phone through the Bluetooth, explaining the Sirius XM Radio and many other options on the Escape. We would highly recommend Billy Howell to anyone considering a car purchase and Randy is a fantastic salesman! Thanks, we will be back! More
by merlyn4180
Employees Worked With
Randy Mankovitch
July 11, 2012
This way a very enjoyable car buying experience. Our salesperson was very knowledgeable and listened to what we were looking for. He was able to get us into a truck that we were looking for. The add salesperson was very knowledgeable and listened to what we were looking for. He was able to get us into a truck that we were looking for. The additional add on items were also taken care of very smoothly and efficiently. I would highly recommend this dealership and Doug to my family and friends. More
by evsundstrom
Employees Worked With
Doug Bollinger
