Billy Howell Ford Lincoln
Cumming, GA
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301 Reviews of Billy Howell Ford Lincoln
Family Friendly Bought a 2015 Cmax Energi from salesman Randy. Great deal and great price Randy made it easy to find the package and found the car we wanted with a Bought a 2015 Cmax Energi from salesman Randy. Great deal and great price Randy made it easy to find the package and found the car we wanted with all of the features etc. This dealership makes it easy to purchase a good Ford product at a fair price and white glove customer treatment. Highly recommend buying your next Ford from this family owned and family style run business. It was easy! More
Everything was great! I just got my certified pre-owned 2013 Ford Fusion. This was my first car purchase. Randy made sure that everything was in English and that I knew wha I just got my certified pre-owned 2013 Ford Fusion. This was my first car purchase. Randy made sure that everything was in English and that I knew what was going on and he went above and beyond to help make sure I could get the car. By the time I left Billy Howell, I had no doubt in my mind that I had made the right decision especially for my first time car buying experience. Everything was laid out, explained and covered in full detail. And it truly helped that my wild 1 year old could be occupied (for the most part) with the play area and loved meeting all the nice new people that stopped to say hi. I had visited a few other dealers but knew from the get go that Randy is who I wanted to deal with. As a first time buyer I wouldn't have dreamed of dealing with anyone other than Billy Howell and Randy Mankovitch! I will always recommend people to go there before anywhereally else and to definitely tryou to talk to Randy. More
Friendly, high integrity, quality and customer-oriented I recently special ordered a 2015 Mustang GT from Billy Howell Ford with the help of Randy Mankovitch. I had visited other dealers, and visited with I recently special ordered a 2015 Mustang GT from Billy Howell Ford with the help of Randy Mankovitch. I had visited other dealers, and visited with Randy more than once before I made the order, and I have to say that Randy's easy, no-nonsense and no-pressure approach was what ultimately won my business (plus he loves mustangs as much as I do!). The ordering process was simple and once the car arrived, the purchase paperwork was quick. Waiting for the car to be built and delivered was the hardest part - but Randy kept me informed all along the way (and put up with my frequent inquiries by phone and email with grace - even on the day after Christmas!). I also want to mention the gentleman in finance (but can't recall his name). My husband and I hit some hard times during the economic crisis so have less-than-perfect credit - but Billy Howell was able to find us financing that met our needs. The day I picked up the car it was detailed perfectly, filled up with premium, and Randy took the time to make sure I knew everything I needed to know before I drove off. He even synced my phone to the car for me! Since then I have been pleased with follow up from Randy and Mr. Howell - checking to make sure all is right with the car and that we have everything we need. I truly know they care about my satisfaction as a customer. My husband and I will be back to buy an F-150 from Randy in a year or so once our son is old enough to drive and ready to inherit dad's 2010 Edge! More
Awesome experience!! The whole experience was great from the start. They had a play area that kept my son entertained during the time we were there. Everyone in the buildi The whole experience was great from the start. They had a play area that kept my son entertained during the time we were there. Everyone in the building was so friendly to us. The price was great, the service was fantastic. Randy was very knowledgeable, and made the whole experience enjoyable. I would highly recommend Billy Howell Ford to anyone looking for a great car buying experience. I love my Ford Edge! More
Great customer service Great guys especially Randy he found a 2014 Focus St for me and even had it there the next day. He also gave me a Great deal to i would defintly come Great guys especially Randy he found a 2014 Focus St for me and even had it there the next day. He also gave me a Great deal to i would defintly come back to them. More
Fantastic buying experience I just bought my second Ford this year from salesperson Randy Mankovitch. This dealership has a great team and they are exceptional in every way. Ra I just bought my second Ford this year from salesperson Randy Mankovitch. This dealership has a great team and they are exceptional in every way. Randy made my buying experience a pleasure. I will never buy a vehicle from anyone else. More
Bad experience - great recovery by Bill himself ok so here's what a good business manager/owner can do - Bill Howell made me go from being extremely disappointed and bad mouthing his business to bei ok so here's what a good business manager/owner can do - Bill Howell made me go from being extremely disappointed and bad mouthing his business to being someone who can't say enough now I had a situation where I very much felt like an unwanted customer by the Billy Howell Service Team - I posted a lengthy review here (and on yelp) and ended up coming across Bill Howell's email address so I sent him a quick email on a Saturday....2 1/2 hours later Bill send me a response first apologizing that he didn't have a number to personally call me at and 2 addressing the issue heads on - he asked me to personally call him (and I said I would on Monday) but before I had a chance he called both my Cell and my Home number...when I finally did reach Bill we had a very pleasant conversation - he took ownership of the issue himself (you could tell he really does believe in the "buck stops here") - he went on to explain that he leaves his personally cell on his voicemail in case issues do arise and I should feel free to reach out to him at any time So here's my tip - Bill does value everyone's business (I was only there for an oil change and he took all of this time to speak with him to address my issue)...if you have an issue ask for him so he can make it right More
Exceptional People The staff at Billy Howell made us feel welcome and relaxed. The people around the dealership were very helpful and friendly (even with two kids runnin The staff at Billy Howell made us feel welcome and relaxed. The people around the dealership were very helpful and friendly (even with two kids running around.) Gary, Randy and Nadine went out of their way to make this a pleasant experience. More
It was great! Randy made me comfortable, he understood what my needs were & worked to meet my needs. He was kind & patient while showing me all my features on my ne Randy made me comfortable, he understood what my needs were & worked to meet my needs. He was kind & patient while showing me all my features on my new car & how to use them. Dudley was also helpful & made me comfortable through the process. More
Buyin review Great place to buy a car! They were friendly, knowledgeable, not push at all! Very good people glad I chose this dealership.. I am very happy with my Great place to buy a car! They were friendly, knowledgeable, not push at all! Very good people glad I chose this dealership.. I am very happy with my purchase More