Billion Toyota

I brought my newly bought used Toyota Highlander for an oil change and tire rotation. I had a small air leak in one tire that I added air to every couple months but forgot to mention that. He also came in oil change and tire rotation. I had a small air leak in one tire that I added air to every couple months but forgot to mention that. He also came in trying to tell me I needed new brake fluid because it was extremely dirty. I produced receipts for I had all the fluids recently changed elsewhere which he then backed off his claims of it being dirty. Im hoping he actually changed my oil because upon checking tire pressure a couple months later the tire with the small leak was still in the same position!! He never rotated the tires but charged me for it! I do not recommend this dealership service dept. More

I was upsold on a "new" 2021 Toyota Sienna that had been previously purchased that had over 800 miles which voided the $1,000 mobility incentive. I specifically informed the dealership that the van neede previously purchased that had over 800 miles which voided the $1,000 mobility incentive. I specifically informed the dealership that the van needed to accommodate a 6 foot long stretcher which requires removing the middle seats. Toyota states that removing the seats may void the warranty. I’ve repeatedly contacted the dealership and Toyota to resolve this issue. Presently I have a $43,000 minivan that I purchased specifically to do ADA compliant transports that can’t be used to do ADA transports as the seats are “non-removable”. Neither Toyota or the dealership will allow a refund. I was sold a $43,000 van under the guise that I could take the seats out and do ADA compliant transports. Toyota has created an issue/dilemma that could simply be resolved with an airbag bypass switch but they would rather hide behind their warranties and policies rather than allow consumers to use the vehicles for ADA compliant handicap transports. The customer is job number one is a philosophy long gone. It is now our job to distrust the salesperson, the dealership and the manufacturer and to scrutinize every aspect of the purchase, product, manufacturer and get it in writing. Policies and warranties supercede consumer rights. Toyota is unwilling to authorize their own certified service technicians to remove the seats. Toyota authorizes certain mobility companies to make major modifications but they won’t authorize their own service technicians to remove 4 bolts and securely place a $3 resister. Toyota has set a policy that does not allow consumers to comply with ADA guidelines. The dealership and the manufacturers policy is “we don’t do refunds” and you can’t modify the vehicle by removing the seats. Simply stated, I purchased a minivan to do ADA compliant transports and was sold a $43,000 van that can’t do ADA compliant transports that I can’t get a refund on. More

jay jefferis was my 'salesperson' He quoted me one price, then the paperwork he sent had another, HIGHER price....$2100 higher. I'm not sure if this is a normal 'tactic' for this dealership, but, aft price, then the paperwork he sent had another, HIGHER price....$2100 higher. I'm not sure if this is a normal 'tactic' for this dealership, but, after the nonsense I went through, I highly recommend people buy elsewhere, but check the contract VERY close if you do buy from them. More

Best experience ever y husband and I have been looking for a pick up for quite some time! So we decided to go into billion Toyota lot so see what they had to offer. I was y husband and I have been looking for a pick up for quite some time! So we decided to go into billion Toyota lot so see what they had to offer. I was greated with in 3 mins of me pulling into there lot. By a young nice looking gentlemen named Javier Carrillo. This young man went over the top to find us a pick up! My husband fell in love with a pick up that they had on there lot and wanted to trade our Honda Accord in for it. And pay cash on top. When the neg. First started for value on our tarde it was no Where close to what we wanted in the trade. After a couple time back and forth with counter offers on our trade. The boss and Javier did a amazing job.. and got us to a price we were happy with for our trade. JAVIER IS A AWESOME SELLS MAN. AND I WOULD RECOMMEND BUYING A CAR FROM HIM ANY DAY? LOVE THE FACT HE'S BILINGUAL SO HE WAS ABLE TO COMUNÍCATE WITH NY HUSBAND AND FIGURE STUFF OUT WITH HIM. WE ALSO FORGOT SOME BELONGING IN OUR HONDA WHEN WE LEFT THE CAR. I CONTACTED JAVIER AND HE WENT OVER THE TOP TO FIND MY ITEMS! AWESOME BILLION TEAM!!! DEFINALLY WILL BE BACK ON OUR NEXT PURCHASE!!!! THANKS SO MUCH FOR A AWESOME EXPERIENCE? ????????????????????? IF I COULD I WOULD GIVE 1000 STARS More

I purchased a vehicle from Ian Kumerow The buying experience with Ian Kumerow was one of the best ones I have ever experienced. If you are looking for a vehicle I would highly recommend wo The buying experience with Ian Kumerow was one of the best ones I have ever experienced. If you are looking for a vehicle I would highly recommend working with this salesman. More

Warranty enhancement on 2007 Avalon dash replacement 2007 Avalon dash replacement and service was very good. The work was very well done and clean. Would recommend this service dealership to anyone. Than 2007 Avalon dash replacement and service was very good. The work was very well done and clean. Would recommend this service dealership to anyone. Thanks for the good work. More

My salesman actually got upset with me because I asked for a lower price on a car. I don't know if this is a sales tactic or if he was just rude...Not a pleasant experience at all and wasted a lot of my t for a lower price on a car. I don't know if this is a sales tactic or if he was just rude...Not a pleasant experience at all and wasted a lot of my time showing me fictional numbers that we both knew were made up. The internet price is always below sticker price. They claim it is an error, but every vehicle is priced that way. ... I know that's part of the game, but their dishonesty and condescending attitudes are both greater than I've ever experienced when buying a used car. More