Billion Nissan

Wish I could leave zero stars. The place was very nice and the staff was very helpful while I was there. Then I left... Traded in a vehicle and purchased another used vehicle. Chec The place was very nice and the staff was very helpful while I was there. Then I left... Traded in a vehicle and purchased another used vehicle. Checked with the salesman after 3 weeks as I had not received payoff for my trade-in or paperwork for my new vehicle. I was assured that everything was in order. Two weeks later I try again, get sent to voicemails or told so-and-so will call me back. Three days later I finally get a call and am told they sent my paperwork to their corporate location (instead of the bank and me) and it sat there the entire time. Several days of this before they say they have sent new paperwork and begin IMMEDIATELY telling me I need to send a check back ASAP (as I still owed a small amount on my new vehicle). I'm told that they would cover any fees/fines from the lapsing paperwork. I was hesitant as I left them my trade-in 6 weeks earlier and had not seen a dime of it yet. Finally, everything comes through and I can register my new vehicle. But wait, due to their delays, I owe an extra $400 because I cannot get a refund for my old registration. So I send them the papers from the DMV explaining this, but get ignored several times. TLDR: Dealership lost paperwork, cost me an extra $400 and 10 hours of my time trying to straighten it out. Poor communication throughout and refusal to reimburse my extra costs incurred because of their negligence. More

The Trifecta! We had the best customer service working with Ian in purchasing our Equinox!! Such a great guy!! He went above and beyond in helping us, answering our We had the best customer service working with Ian in purchasing our Equinox!! Such a great guy!! He went above and beyond in helping us, answering our questions, extra foot work and always with a smile and a thank you for choosing Billion! We'll keep choosing Billion, AND Ian! Corey, who helped us with our financing was great to work with too! More

Love our Nissan Pathfinder We wanted to get a third row vehicle and was referred to work with Ian. He not only listened to what I wanted in a vehicle but found one that I absolu We wanted to get a third row vehicle and was referred to work with Ian. He not only listened to what I wanted in a vehicle but found one that I absolutely love! I would recommend him and Billion to friends and family! More

Ian was awesome. I came in with no idea what I wanted and left with a car in the exact same day. Ian was very friendly and assisted my grandmother and I and helped up I came in with no idea what I wanted and left with a car in the exact same day. Ian was very friendly and assisted my grandmother and I and helped up find the perfect car. He is still very helpful and kind to us. Assisting us with getting the car properly serviced and the body paint fixed. 10/10 -The Rolofs More

Amazing Buying Experience I purchased a New Murano from Ian, at Billion Nissan and it was the easiest purchase I've ever made. Professional, no high pressure purchasing here. I purchased a New Murano from Ian, at Billion Nissan and it was the easiest purchase I've ever made. Professional, no high pressure purchasing here. Amazing customer service, listened and answered every question I had and more. Very professional and happy to help. I live on the other side of the state to buy here, very glad I did. I will be making the drive over again. I'm glad to drive over 6 hrs to have such a great car buying experience. I will be back to buy from you again, and will be letting friends know how great Ian is and this dealership. Thank You so much for the great deal and customer service. I will be back. This dealership is a 5 Star dealership plus. I will see you again soon. Thank You for making car buying fun. Amie More

Non car shark service. We have had horrible experiences in purchasing vehicles from dealers, so Ian was awesome! He was friendly & kind, knowledgeable, and very willing to We have had horrible experiences in purchasing vehicles from dealers, so Ian was awesome! He was friendly & kind, knowledgeable, and very willing to help us find the right vehicle within our budget, without high pressure sales! More

Positive experience So thankful I got to work with Ian. From the first moment I felt confident that he would find what I was looking for. He guided me through every st So thankful I got to work with Ian. From the first moment I felt confident that he would find what I was looking for. He guided me through every step of the journey. I would highly recommend Ian to anyone looking for a car. More

Great and easy experience! We had a great interaction with Ian! He helped us get exactly and I mean exactly what we were looking for, without the added pressure to purchase bigg We had a great interaction with Ian! He helped us get exactly and I mean exactly what we were looking for, without the added pressure to purchase bigger and better! I would recommend anyone to do business with him!! More

Easiest car purchase ever!! I was very nervous about buying a new vehicle, Ian was amazing and really thorough! I actually bought from out of town and he worked just as hard for I was very nervous about buying a new vehicle, Ian was amazing and really thorough! I actually bought from out of town and he worked just as hard for me as if I would have been right there. I can honestly say it was the best car buying experience I have ever had!! Ian took his time to really explain and go over everything with me and even arranged to have the car delivered to me!! I would highly recommend him and will definitely buy from him again!! More

Awesome, Helpful, Kind, Knowledgeable Those words at the top are only some of the words I would use to describe Ian. From the moment we met him to the end of the sale, he had a smile on hi Those words at the top are only some of the words I would use to describe Ian. From the moment we met him to the end of the sale, he had a smile on his face and really took the time to get to know us and what it was that WE as a family needed. He was courteous and professional through the entire process. He is more than an excellent salesman and really seems to care for his customers and helping them find what they need and what works best for them. He wasn’t pushy AT ALL like some can be. I would literally give him more than 10 stars if I could! I would, without a doubt, recommend him to anyone and most importantly the ones I love!! We live out of town and were only there for that weekend visiting family when we found the perfect vehicle for us. The vehicle wasn’t ready to be taken that day, but Ian didn’t even hesitate to tell us that he’d find a way to get it to us so we wouldn’t have to drive the 3 hours back with our 6 little ones to get it. Seriously a stand up guy and salesman!! Doing what he can to make his customers happy! He has even followed up with us a few times already in the 2 weeks we’ve had it to make sure we’re doing good and that the vehicle is working well. WOW is all I can say! We will, without a doubt, be back to see Ian for future purchases!! Thank you Ian Kumerow for being who you are and loving your job and customers!! More