Billion Auto Group

Worst Auto service I've ever tried to have work done. Took in a 2009 Lexus that had a vibration. This has been going on for at least a couple years and finally decided to have it looked at. A couple hour Took in a 2009 Lexus that had a vibration. This has been going on for at least a couple years and finally decided to have it looked at. A couple hours after dropping the vehicle off, I get a text message that the transmission needs to be replaced the a cost of $5400. The fact they would send a text message and expect someone to just click yes proceed is laughable customer service. I called and they said it's the only way the can guarantee a fix. I quickly told them not to touch it. Took it to a local service shop, the flushed the transmission, and added a conditioner with the fluid at a cost of $300. Hasn't done it since. I've heard several similar stories from others. More

I bought a used pickup from the Ram Dealer in Sioux Falls less than 45 days ago. I purchased the extended warranty thru the dealership. Have a issue and have called the dealership 4 times over the last 3 d less than 45 days ago. I purchased the extended warranty thru the dealership. Have a issue and have called the dealership 4 times over the last 3 days and left 4 messages and not one return call!! They are excited to sell a vehicle but the customer service after the sale is terrible. More

We had just recently bought a used truck from Billion Auto. We had not even had it for a year, and so much is going wrong with it. It turns out it needs a whole new engine because the engine has gone to Auto. We had not even had it for a year, and so much is going wrong with it. It turns out it needs a whole new engine because the engine has gone to crap. We talked to Billion Auto and they will do NOTHING about it. More

I dealt with Joe Billion in a business arrangement. He made a commitment to do a project and later went back on that commitment. We did not have a written contract but I took him at his word. I learned made a commitment to do a project and later went back on that commitment. We did not have a written contract but I took him at his word. I learned later that his word was no good. More

Worst dealership to deal with. Ever.Once you buy a car Worst dealership to deal with. Ever. Once you buy a car you are garbage. I had a bunch of issues with my new ram and went to buy a new one and w Worst dealership to deal with. Ever. Once you buy a car you are garbage. I had a bunch of issues with my new ram and went to buy a new one and was told they were to busy to deal with me and to come back later. I am so upset and will never say anything good about them. Do better Billion and fire Zach. He is the worst. More

Never buy a car from this dealer. Sold a car that was on a recall and had not been repaired. When I first picked up car it was dirty. I had requested touch up paint, they never did it. Traveled from out a recall and had not been repaired. When I first picked up car it was dirty. I had requested touch up paint, they never did it. Traveled from out state for pick up, got to dealership, nothing was ready to go, long wait and we had schedule appointment. Very very disappointing sales experience. Because of recall, car had to be returned for repair. This car should have never been on the lot, management had no apologies for our inconvenience. I would not recommend purchasing a car from Billion Sioux Falls. More

Unnecessary fraudulent repair attempts I have a Dodge Ram 3500 Diesel truck that requires an anti pollution additive called DEF (Diesel Emission Fluid). When the Truck was new at 3000 mi I have a Dodge Ram 3500 Diesel truck that requires an anti pollution additive called DEF (Diesel Emission Fluid). When the Truck was new at 3000 miles 2015, my wife was 1/4 miles from home and accidentally added 1/8 cup of Diesel fuel additive to the Emission Fluid tank. Immediately realizing her mistake she parked the truck at the gas station, walked home and called the Billion Auto's service department and made arrangements to have the truck towed on a flatbed to the dealership to have the holding tank flushed. She was instructed by the service department to go ahead and drive it 45 miles to the dealership and that there would be no way the fuel additive would reach any critical parts based on mileage and consumption and a full DEF tank. Following Billions advice, we drove the vehical to the service department where they confirmed there was a small mount of contaminant and then quoted $6000.00 full DEF system replacement "because the vehical had been driven in and some of the contaminate might have made it into other systems." I had the truck placed on a flatbed and towed to Yellowstone Country Motors. Yellowstone Country Motors disassembled the DEF tank and flushed the parts, reassembled and had me back on the road in an hour for $96 and had been running flawlessly for 30,000 miles In May 2020, in the middle of the Corona outbreak Billion called asking to preform some recall work that I was told would be 100% covered by warranty, I decided to allow them to work on it in spite of our last encounter to try to support local businesses during hard times. A big mistake. Four days after dropping it off Billion called me and said that there was an error light from the DEF system and that someone had filled it with Diesel fuel, it would not be covered by warranty and cost to fix was $2800.00. Once again I took it over to Yellowstone Country Motors where they ran a contaminate test and found NO Contamination but did find a bad float sending unit. The part was replaced under warranty with a $100 deductible. Billion Auto has tried to take advantage of us not just once but twice to the total tune of $8600.00 in unnecessary repairs. I cant help but believe that this is a cultural business ethic being demonstrated and I hope the Better Business Bureau and Dodge Corporate will investigate and take appropriate action to protect local consumers. More

I recently bought a truck from billion Chevrolet in Sioux Falls. I have never spent more the $500 on my own vehicles. Finally tired of working on things all the time. So I decided to go upto $10k max budget Falls. I have never spent more the $500 on my own vehicles. Finally tired of working on things all the time. So I decided to go upto $10k max budget. Found the truck I wanted. Since they “inspect” used vehicles I figured be worth not fixing it for once. I’ve had it less than 2 months already did oil change but according to sticker says not needed for a long time yet. However truck told me different. The biggest problem is now it needs a complete brake job and possibly a front knuckle. This isn’t covered under warranty I don’t think. I didn’t pay $10k for something I had to dum a lot of money into plus the payment. I could’ve found a much cheaper truck done the same repairs and saved a lot of money. I’m very disappointed and this was definitely my last time buying higher than usual. Lesson learned More

This business is xxxx! They talk to their employees disrespectfully and get away with it. For a business who claims to be so family orientated they need to get a grip. Multiple times employees have bee disrespectfully and get away with it. For a business who claims to be so family orientated they need to get a grip. Multiple times employees have been cursed at and yelled at, even for other peoples wrong doings, yet they do nothing about it. More

Irene was great! Warranty specialist Irene was immensely helpful in helping me get me vehicle in for things covered by my various warranties. We went back and forth through a few various Irene was immensely helpful in helping me get me vehicle in for things covered by my various warranties. We went back and forth through a few various calls, and she always was quick and on top of what needed to happen! What a great resource she is to the billion business. More