Bill White Volkswagen
Fort Smith, AR
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Shady dealer. Covered up air bag light with a sticker. When asked they simply said we got tired of resetting it. Be warned they don't fix the issues they cover i Covered up air bag light with a sticker. When asked they simply said we got tired of resetting it. Be warned they don't fix the issues they cover it up. More
I bought a used vehicle from them and while I love the car, dealing with them has been horrible. Within a week I had to take it in for service, and they were condescending (management. I do not recomm car, dealing with them has been horrible. Within a week I had to take it in for service, and they were condescending (management. I do not recommend at all. More
If you value your money, stay away from Bill White's service department. They kept my Tiguan for months, never once initiated a call to me to let me know what was going on, did not provide a loaner veh service department. They kept my Tiguan for months, never once initiated a call to me to let me know what was going on, did not provide a loaner vehicle or any apology for their mistakes, misdiagnosed the problem multiple times, ordered incorrect parts, quoted me one price to fix it, then raised it by more than $1500 when it was all said and done. I have never in all my life experienced such dishonest, incompetent, overpriced "service". Now that it's all fixed I'll be selling my VW as soon as I can. More
Wouldn’t do business with them again due to service department especially service manager.Saleperson was very professional but service manager will never frequent establishment again due to him department especially service manager.Saleperson was very professional but service manager will never frequent establishment again due to him More
I went buy my dealership today...to ask questions about my windshield that has crack ...it's like a structure crack. The mechanic was very rude.. wouldn't listen to anything I had to say...Bill White vw Y my windshield that has crack ...it's like a structure crack. The mechanic was very rude.. wouldn't listen to anything I had to say...Bill White vw You need to listen to your customers we are the ones that keep you in business More
My husband and I stopped in to say hello to Michael Justice on our way from Tulsa, Ok to Atlanta, Ga, and to take a peek at the new VW Atlas Cross Sport. We were driving a 2020 VW Tiguan, but fell in l Justice on our way from Tulsa, Ok to Atlanta, Ga, and to take a peek at the new VW Atlas Cross Sport. We were driving a 2020 VW Tiguan, but fell in love with the Cross Sport. Michael made the deal with no fuss and had our new Cross Sport ready for us when we returned to Tulsa a few days later. Easiest deal ever! We highly recommend Michael Justice and Bill White VW! Kathy O More
I had a great experience dealing with bill white vw my sales woman was very nice and explained every thing I love my new vw atlas and would recommend every one to go check them out sales woman was very nice and explained every thing I love my new vw atlas and would recommend every one to go check them out More
Service Department MGR Dave Parnell at Bill White Volkswagen is always Professional, Very Informative and Always very Helpful. I rate Bill White Volkswagen a 5 star **** MGR Dave Parnell at Bill White Volkswagen is always Professional, Very Informative and Always very Helpful. I rate Bill White Volkswagen a 5 star ***** More
I took my car in for an oil change & the timing chain broke. I was worried my troubles were only starting. Bob in the service department was very friendly, VERY helpful & kept me posted on the repairs al broke. I was worried my troubles were only starting. Bob in the service department was very friendly, VERY helpful & kept me posted on the repairs along the way. He dealt with my warranty company and ensured everything was covered. I ended up having to replace my engine due to damage. Bob made sure the repairs were done in a timely manner & was 100% professional the entire way! I will never use another service department for my Jetta!! I've been very impressed with their service! More