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Bill Walsh Honda - Service Center

Ottawa, IL

3.6
45 Reviews

45 Reviews of Bill Walsh Honda - Service Center

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October 16, 2024

Their ability to have an awesome lounge (could use an arcade.) Just kidding lol The place is always clean More

by Clint W
Recommend Dealer
Yes
Employees Worked With
BRANDAN LE RETTE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Bill Walsh Honda responded

Hey Clint, thanks for the 5-star review! We're glad to hear you're enjoying our awesome lounge. As for the arcade, we're working on a plan to turn the place into a full-on retro gaming haven. Just kidding again! But seriously, we're always striving to keep things clean and comfortable for our guests. Thanks for choosing us!

October 15, 2024

Very clean building and lot. Friendly service and close to home. Good variety of inventory More

by Kevin_lerette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Klenck
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRANDAN LE RETTE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Bill Walsh Honda responded

Thank you for your 5-star review, Kevin_lerette! We're glad to hear that you had a positive experience at our dealership. We strive to keep our facilities clean and well-maintained, and we're happy that you appreciated our friendly service. Thank you for choosing us!"

October 14, 2024

The dealerships is clean and has a good inventory! Every one there is very helpful and friendly! More

by Fisher_girl03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDAN LE RETTE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Bill Walsh Honda responded

Thanks for the 5-star review, Fisher_girl03! We're thrilled to hear that you had a positive experience at our dealership. We strive to keep our facilities clean and well-maintained, and we're happy that you appreciated our friendly and helpful staff. Thank you for choosing us!

December 16, 2023

Brought in Honda Ridgeline for recall. Max told us vehicle passed punch test and is ordering the part to install to support the gas tank. Parts came in and we worked with Aaron who told More

by Ridgelinecorrosion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aron and Max in service department
Feb 09, 2024 -

Bill Walsh Honda responded

This is being handled by America Honda

Feb 09, 2024 -

Ridgelinecorrosion responded

Thankfully Honda corporate is sending us to a different dealer to complete our recall work. Bill Walsh was unresponsive and refused to communicate.

January 26, 2023

Stay away from the service department. Very dishonest and try and take advantage of you. Was told to bring it it as it would be covered under warranty then they tried to charge $500 for a More

by chicagoseller99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
September 20, 2020

I really love this dealer. They are friendly and professional. They get the work done at fair prices with no surprises. Best of all I feel I can trust them. More

by S.baker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bridget and Aaron
September 15, 2020

Mandy was great to work with. I was confident with her caring for my car. Service was quick and I trust the workers to do what they promise More

by Russ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
none
August 22, 2020

Mandy was phenomenal. She treated me with great respect and helped me out greatly. She was so friendly. I look forward to working with her again. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Russo
July 22, 2020

Oil change Mandy is a great asset to your organization. I have been in customer service since 1970. She was friendly, knowledgeable,and showed great concern f More

by msquincer
Recommend Dealer
Yes
Employees Worked With
Raif Murphy
July 11, 2020

Great Service Made appt for oil change and got in early. Mandy Russo and the Honda team did a great service, fast and friendly. She also said I needed new air filte More

by camignone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Russo
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