Bill Utter Ford - Service Center

Prompt and courteous service Dillon was able to save me some money I don’t like the 25 word minimum. Leave amount to the customer. some money I don’t like the 25 word minimum. Leave amount to the customer. More

Challenging Lack of communication and follow up on service work done and billed for. I would be glad to give more details and left a message for the service mana Lack of communication and follow up on service work done and billed for. I would be glad to give more details and left a message for the service manager to call me to discuss. Still waiting on call. John Witt did a good job at communication but no one else did. More

I, and three friends, bought our trucks at Bill Utter, from Doyle. Great experience. I have had my truck serviced there three times since then. Friendly, efficient, professional, reasonable cost. I work from Doyle. Great experience. I have had my truck serviced there three times since then. Friendly, efficient, professional, reasonable cost. I worked with Carina yesterday. Great representative of the company. I have recommended Utter to many people. Well done! More

Every time I take one of our vehicles to Bill Utter Ford for service I am impressed. They are great people that really listen to what I ask them to do. They do excellent careful work at a fair price. They r for service I am impressed. They are great people that really listen to what I ask them to do. They do excellent careful work at a fair price. They really respect their customers AND the customer’s cars. A special shout out to Carinna and Ryan. They are really awesome! More

This is the first time I've used Bill Utter Ford and I had a great experience. My service rep, Johnny, was very helpful and even when I came up with another concern, after the work was done, he worked me had a great experience. My service rep, Johnny, was very helpful and even when I came up with another concern, after the work was done, he worked me back in right away. Thanks for everything!! More

Recall Repair Don Swift wasn't assigned to me but he checked me in and advised that he expected the recall repair to take less than 1 hour. He followed up in the b Don Swift wasn't assigned to me but he checked me in and advised that he expected the recall repair to take less than 1 hour. He followed up in the back and updated that it would only be approximately 30 minutes. I was gone 30 minutes after my arrival. Very prompt. More

We normally go to the Ford dealership in Frisco, but we grew tired of the bad customer service and days long wait for our car to even be looked at even with an appointment. We decided to try Bill Utter. Ed grew tired of the bad customer service and days long wait for our car to even be looked at even with an appointment. We decided to try Bill Utter. Eddie Church was wonderful and kept me updated. I asked about the rental policy under our extended service plan and he got everything taken care of. Thanks so much Eddie!! What a relief to actually go somewhere where you are valued and treated like a customer. At the Frisco Ford, we have felt like the people there feel they are doing us a favor by servicing our car. We’ll definitely use Bill Utter in the future! More

Bill Utter Ford services my two Lincoln’s and my husband’s Ford pickup. They always do an excellent job and treat us like friends. husband’s Ford pickup. They always do an excellent job and treat us like friends. More

Was a Great visit!!!!!! Love the new waiting area, we had no appointment because they were booked so a little over an hour for the works was not bad. Can not remember who hel Love the new waiting area, we had no appointment because they were booked so a little over an hour for the works was not bad. Can not remember who helped me in service, but they were great. Saw our Salesman while at this visit and he was GREAT as always. More

I was impressed with the quick service. However, your I was impressed with the quick service. However, your team needs some training in regards to what kind of Cabin air filters are on the market. I w I was impressed with the quick service. However, your team needs some training in regards to what kind of Cabin air filters are on the market. I work for OREILLY Auto parts. We sell a filter that is charcoal to eliminate odors. She came out and showed me a filter that black. My dirty. The media material is charcoal colored. Hope this helps. More