Bill Utter Ford - Service Center

Johnny was helpful and kept me updated/informed about my truck. I will use Bill Utter service department for any additional service needs in the future! truck. I will use Bill Utter service department for any additional service needs in the future! More

Very good except for the long wait for the tech. Arrived at 9am for my 9:30 appointment to have my on computer updated from a 2.2 to a 3.0 so I could updated my navigation system. At 11:30 I asked Gr Arrived at 9am for my 9:30 appointment to have my on computer updated from a 2.2 to a 3.0 so I could updated my navigation system. At 11:30 I asked Greg what was taking so long. He did not know but would make a call and find out what the hold up was. He informed me that the person that does the updates was delayed at another dealership and would be there around 12pm. The update was completed at 1pm. Ford never notified my that I had to update my computer system from a 2.2 to a 3.0. There should be a better way to do it rather than saying the tech will be here between 10 and 10:30 but no guarantee he will be there on time. You just have to take you chances he will even show up. Needless to say I was pissed for the long wait even when I had an appointment. More

Very convienent Greeted with concern and politeness. Explained my visit. Was directed to a service writer. He advised me of procedure to confirm my issue. Gave Greeted with concern and politeness. Explained my visit. Was directed to a service writer. He advised me of procedure to confirm my issue. Gave me a time of my expected visit and then directed me to the lounge area where it is very comfortable and impressive. 90 minutes later I'm in my car and leaving with the problem repaired. Very good experience. If it had not been I would have also explained why. More

Edit review: Danny is working diligently to diagnose our vehicle. It was a miscommunication that we feel they are doing their best to correct. After we figure everything out we will update this accordingly. vehicle. It was a miscommunication that we feel they are doing their best to correct. After we figure everything out we will update this accordingly. More

Great Service The team at Bill Utter kept me informed on a regular basis and had my car repaired in a respectable timeframe. Thanks again for the wonderful support. The team at Bill Utter kept me informed on a regular basis and had my car repaired in a respectable timeframe. Thanks again for the wonderful support. More

Monty and his team did a great job on my 2016 truck! they are a trust group that will get it done right. And great at keeping me inform at all times are a trust group that will get it done right. And great at keeping me inform at all times More

Honest feedback, had my truck up and running quickly after diagnosis. Kept me updated throughout the entire process twice daily. I was pleased with the communication. after diagnosis. Kept me updated throughout the entire process twice daily. I was pleased with the communication. More

Service was great and I was updated on my vehicles progress daily. I was in on Monday and out by Thursday afternoon. Had an oil and transmission fluid change as well as a radiator replaced. progress daily. I was in on Monday and out by Thursday afternoon. Had an oil and transmission fluid change as well as a radiator replaced. More

Always great and quick service. I quit using Lee Jarman because I was treated like another number. I had traded with them for 40 years, but no more. I think they forgot their customer training. My son in because I was treated like another number. I had traded with them for 40 years, but no more. I think they forgot their customer training. My son in law also was treated the same earlier this year. He is your customer now. More

The Works Fast and friendly service. Thanks to Eddie Church and the guys in the shop for getting me out quickly without an appointment. They always take good ca Fast and friendly service. Thanks to Eddie Church and the guys in the shop for getting me out quickly without an appointment. They always take good care of my truck. More