Bill Utter Ford - Service Center

Awesome service. Was in and out in now time for my Oil change, fluid top off, and tire change. I was a walk in ad was finished in 45min. change, fluid top off, and tire change. I was a walk in ad was finished in 45min. More

I've had better Service on the vehicle was fine, this is the second time though that I've seen my vehicle moved out of the bay, assuming there was work being done els Service on the vehicle was fine, this is the second time though that I've seen my vehicle moved out of the bay, assuming there was work being done elsewhere, only to wander to the restroom and see it sitting outside in the front complete and only after I said something did they get the paperwork and get me out. More

Always quick to take you in for an unscheduled oil change. Service tech and AP very professional. Thanks and see you all back in a month. change. Service tech and AP very professional. Thanks and see you all back in a month. More

Miscommunication - on the fence about recommendations Experienced communication issues that did not leave us with a great experience. We were advised at a previous service that repairs were needed on the Experienced communication issues that did not leave us with a great experience. We were advised at a previous service that repairs were needed on the rear suspension. Work was authorized and completed as expected - we were also advised that new tires were recommended and an alignment was needed after the tires were installed and would be included as part of the suspension repair. I let the Service Manager know that I was electing to purchase the tires at our regular tire shop and would be back for the alignment. We had the tires replaced at our usual tire shop - and took the Ford in for alignment and were advised that since we bought the tires elsewhere, the inclusion of the cost for alignment would not be honored. Never heard that when we were working thru the process and we were disappointed with the end result. Clearer communication would be appreciated. More

Vehicle was taken care of in a timely manner and also liked that they had recommended a few things to get done but didn’t pressure you into buying it. liked that they had recommended a few things to get done but didn’t pressure you into buying it. More

Excellent visit. From previous experience, my wife knew that she would receive excellent treatment at BUF so she was not hesitant at all to go solo for an update issue From previous experience, my wife knew that she would receive excellent treatment at BUF so she was not hesitant at all to go solo for an update issue she was having with her Expedition. She came hope just bubbling about her experience from the service writer to the receptionist to the shuttle driver. Always have and always will trust BUF to provide outstanding customer service. Thanks, guys and gals. More

No professionals Here. My truck was towed to the dealership on Thursday and repaired on Monday in less than an hour. They were too busy to talk to me ...so I sent my grandso My truck was towed to the dealership on Thursday and repaired on Monday in less than an hour. They were too busy to talk to me ...so I sent my grandson who could get the attention of a flirtatious girl!!! Her assessment to that point was to drive the truck twice on the highway to see if it would “do it again.” More

Very knowledgeable and professional staff. Work gets done in a timely manner and they always communicate effectively. They have taken care of everything I needed and Greg does a great job. in a timely manner and they always communicate effectively. They have taken care of everything I needed and Greg does a great job. More

Always treated right at the dealership in every department. Thank you for taking great care of us. Service took care of a recall we were not aware of; thank you. department. Thank you for taking great care of us. Service took care of a recall we were not aware of; thank you. More

Good experience Only brought my new Ford Explorer in for my 2nd oil change. All went well. Thank you for continued good service provided by Bill Utter Ford. Only brought my new Ford Explorer in for my 2nd oil change. All went well. Thank you for continued good service provided by Bill Utter Ford. More