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Bill Utter Ford - Service Center

Denton, TX

4.9
2,722 Reviews

2,722 Reviews of Bill Utter Ford - Service Center

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March 20, 2020

Great work / Great crew! I came in for service, the problem was quickly identified and I was out the door with a loaner car. Amazing. Next day I had my F-150 back, the probl More

by JCOrchard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Wolfe
March 19, 2020

So wonderful! They kept in contact and updated often! Thank you Jim! He made this process very easy and made a stressful event stress free! More

by Jaymwr
Recommend Dealer
Yes
Employees Worked With
John Witt
March 19, 2020

Amazing customer service! They went above and beyond to fix my car up and not leave me inconvenienced. Johnny and the entire service team are great! More

by MICHAELA.COFFEY
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
March 19, 2020

Service The service I received at Bill Utter was excellent as usual.. Greg Hall is my service advisor and taken care of my needs for many years with 100% sati More

by boyd010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2020

I had a recall on my escape & that was never mentioned or taken care of. Very disappointed.Know I will have to take vehicle again & spend time that should have been taken care of, while at shop getting oil c More

by emjmendoza
Recommend Dealer
No
March 17, 2020

Always enjoy my various transactions with Bill Utter Ford. I haves worked with sales, finance, service and accessories. The customer service I receive from Bill Utter Ford is very much appreciated. More

by Billy C.
Recommend Dealer
Yes
Employees Worked With
Carl Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam (Deal Maker) Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Wolfe, Kenneth Carter, Mike Lewis
March 16, 2020

Johnny in service went above and beyond to get my F150 repaired, even though I had not purchased the vehicle from Bill Utter Ford. All of my service will be done at Bill Ytter Ford More

by H20SON08
Recommend Dealer
Yes
Employees Worked With
Johnny Constancio, John Witt
March 14, 2020

Service is always great at here. I been dealing with Don Swift for years. He is the service advisor. What a great person he is. Always takes good care of our family. Thank you Don More

by b4barrera
Recommend Dealer
Yes
Employees Worked With
Adam (Deal Maker) Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Swift
March 13, 2020

My 2020 explorer limited was not tested for functionality prior to being made available for sale to the public. A/C in op due to broken line and subsequent loss of refrigerant. More

by two_six
Recommend Dealer
No
Employees Worked With
Kenneth Carter, Debbie Sprabeary, MIKE RODRIQUEZ, Dillon Love
March 13, 2020

Service was good and fast just getting more expensive every time. Don’t seem to be getting any more coupons like before. Just saying. Like the fast service though. More

by Smiz 14
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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