Bill Utter Ford

servics Aug 30 I made an appointment for 10 30 am. I was told when I got there that they were running late. I was early so I wrongly thought I would get out on time. I made an appointment for 10 30 am. I was told when I got there that they were running late. I was early so I wrongly thought I would get out on time. Every one in the weighting room was serviced, and it filled up again. the ones I talked to were getting the same service I was, but the second group left too. I do not know why when you make an appointment that you are not service at that time. The man helped me did comp my service, but that will not help when I missed 2 other appointments that I had. I pass other dealers to get to you, so please start the work on time. Lewis Lowe More

Battery problem. I had a problem with a battery in a 2017 f250 that I had just purchased. They immediately made it right and took care of the problem in a very timely I had a problem with a battery in a 2017 f250 that I had just purchased. They immediately made it right and took care of the problem in a very timely manner while I waited. More

Purchase Well it started it out a little rough. The sales in the used showroom are NOT friendly at all No One offered me wate or anything to drink at all an Well it started it out a little rough. The sales in the used showroom are NOT friendly at all No One offered me wate or anything to drink at all and it was close to 100 degrees out. I finally my salesman Will and he was amazing, thorough and professional. The finance manager was amazing he structured the perfect loan for me. I think the salesman need a class on curtesy and friendliness that is all. I love my car and will buy again as long Will is there otherwise I probably would not. More

Friendly Non-Pushy Sales ! We went Bill Utter to shop a used but good condition truck for my husband. Mr. Jason Robinson greeted us and led us to a GMC Sierra we found online. We went Bill Utter to shop a used but good condition truck for my husband. Mr. Jason Robinson greeted us and led us to a GMC Sierra we found online. Mr.Robinson was not pushy, he was direct and frank about the price and the truck. At the time, we couldn't reach the price we budgeted and left; he respected our decision and didn't make us feel "guilty" of not buying or wasting his time. While we were shopping around at other dealers, he kept us informed about status of the GMC truck. When we finally decided that GMC Sierra truck was we wanted, Mr.Robinson was helpful and patient to help in every process. In addition, Mr. Kenneth Carter from Finance was helpful in the finance process and respected our finance choice. Mr. Bill Hester was helpful in Jason's absence. Overall, the above employees are pleasant, processional , direct and sincere. We would recommend their service . More

100000 mile maintenance All work was done well in a clean and relaxing environment. Two way communication with the service reps was considerate and productive in getting wha All work was done well in a clean and relaxing environment. Two way communication with the service reps was considerate and productive in getting what I needed for my auto. I felt that I was in control of the work being done and was never pressured into things that were not needed. In fact, my battery was 4 years old so I asked that it be checked. It tested OK but, I purchased a new one anyway of my own free will, not under any pressure to do so. More

Good service I got my regular maintenance work done this week. The staff was helpful and courteous. I enjoyed the new waiting area very much. The work was done in I got my regular maintenance work done this week. The staff was helpful and courteous. I enjoyed the new waiting area very much. The work was done in a timely manner. Keith Shelton More

Finally found what was wrong with my car and fixed it. I am always pleased with the courteous with which I am given when I am at Bill Utter Ford. Mr. John Witt has been a real help with the repair of my c I am always pleased with the courteous with which I am given when I am at Bill Utter Ford. Mr. John Witt has been a real help with the repair of my car. The problem was very hard for them to find, but he finally got it done! I appreciate that very much. Also appreciate the car I was furnished while they fixed by car. Thanks, Loretta Jeter More

Great service, Eddie Church does an excellent job The service department does a great job and is always courteous and takes pride in their workmanship. The new service department and glass viewing win The service department does a great job and is always courteous and takes pride in their workmanship. The new service department and glass viewing windows are interesting to watch the work going on on my vehicle. More

Oil change My appointment started on time. I was escorted into a large comfortable lounge to wait and offered coffee or water. Service was excellent and I highl My appointment started on time. I was escorted into a large comfortable lounge to wait and offered coffee or water. Service was excellent and I highly recommend Bill Utter Ford. More

Expedient, Knowledgeable, and Professional Although my original service was not performed here (which now I wish it was), Eddie and his team were open to look at my vehicle and quick to determi Although my original service was not performed here (which now I wish it was), Eddie and his team were open to look at my vehicle and quick to determine the issues I was experiencing. I will be back to this dealership for any service that will be needed for my vehicle, whether it be routine or unexpected maintenance. More