Bill Utter Ford

Very poor follow up on work. Took my 2018 truck in for basic maintenance and to fix an issue with my radio. Oil change and minor checks were performed but the radio and an inter Took my 2018 truck in for basic maintenance and to fix an issue with my radio. Oil change and minor checks were performed but the radio and an interior repair required parts. They said they would call when the parts came in. I called back 2x over 2 weeks checking status by leaving messages, with NO call back. Third call back asked for manager. Was immediately scheduled for radio repair (which also affected GPS). Once fixed I inquired about the interior repair. Again called 2x with no follow up. Called 3rd time and got someone else who had it scheduled the next day. During these discussions I was told the original maint ticket was closed after my first visit... so no record to follow up was there. Not sure why this led to no follow up to my calls from Johnny. At this point, I plan to go back to the Ford dealer I used to use and no longer do business with this one. So frustrating. More

It was a smooth process It took me a while to decide on what car to take home. Delear was patient and answered all my questions. They stayed around the clock to be able to me It took me a while to decide on what car to take home. Delear was patient and answered all my questions. They stayed around the clock to be able to meet me in person. More

Outstanding Danny Morris is an outstanding person. His customer service is excellent, courteous and goes beyond the expectations that we imagined. He has always Danny Morris is an outstanding person. His customer service is excellent, courteous and goes beyond the expectations that we imagined. He has always treated us with respect and friendliness. More

Friendly, timely, knowledgeable These guys are so friendly they even remembered me when I came back! I love going here to get my services done because they have a nice waiting room w These guys are so friendly they even remembered me when I came back! I love going here to get my services done because they have a nice waiting room with beverages and computer space along with a tv. I got my homework done while I got my oil changed! And the price seriously can’t be beat!!! I drive a lot so I get a lot of service done and I will keep going back every time!! More

toyotas too Get my oil changed for my F150 here and now they do my Toyota Camry as well. It's $20 cheaper than Toyota dealer. Yeah! Get my oil changed for my F150 here and now they do my Toyota Camry as well. It's $20 cheaper than Toyota dealer. Yeah! More

2 1/2 hour plus oil change I was told my service writer it would take hour. It was at least 45 minutes before my vehicle was pulled into the bay directly by the window In the wa I was told my service writer it would take hour. It was at least 45 minutes before my vehicle was pulled into the bay directly by the window In the waiting area. It was at least an hour before my service writer came out and told me they were working on it. Then I was told I needed a new air filter and cabin filter. It then sat for thirty minutes before they did.anything else. While observing thru the window, there was a lot of horse play, talking, standing g around doing nothing or on their phones, by many of the technicians. I finally had enough and stated asking questions. Needless to say I was there almost theee hours for something I was told would take an hour. I am extremely disappointed in the service received, and it fills me with dread to have to come back for future service. More

excellent service. very efficient and professional.. it was a very busy and rushed day for your employees yet they were all very effiecient, professional, and very courteous. you should be very proud o it was a very busy and rushed day for your employees yet they were all very effiecient, professional, and very courteous. you should be very proud of them. More

No Hassle Car Buying Great buying experience. I got what I wanted at a price I could afford with no hassle. Their was no pressure at all. I would definitely purchase fro Great buying experience. I got what I wanted at a price I could afford with no hassle. Their was no pressure at all. I would definitely purchase from them again. More

Great customer service. Very high prices The service representative was extremely nice and understanding. However, the cost was twice that of another repair establishment. I had to choose The service representative was extremely nice and understanding. However, the cost was twice that of another repair establishment. I had to choose to take it elsewhere. More

Good but not as good as a few years ago Service times are longer since the service bay was redone. Staff that meets you when you drive in are not as helpful as they were 2-3 years back. Th Service times are longer since the service bay was redone. Staff that meets you when you drive in are not as helpful as they were 2-3 years back. They don't want to resolve all your concerns. Just want to get you a 2 hour oil change. More