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Bill Utter Ford
Denton, TX
4,267 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,267 reviews
October 24, 2018
100k service Pricey but good cust svc, comfortable waiting area, paid a little extra for tires out of convenience while there, would be nice if Ford offered free r Pricey but good cust svc, comfortable waiting area, paid a little extra for tires out of convenience while there, would be nice if Ford offered free road hazard like Costco, wanted to charge extra $120 for warranty. More
by Rscott121
Verified CustomerEmployees Worked With
October 23, 2018
Great used car. I purchased a used 2013 Jeep Grand Cherokee from Roberto Barrios, the sale went extremely smooth and quick, he was very personable, took care of som I purchased a used 2013 Jeep Grand Cherokee from Roberto Barrios, the sale went extremely smooth and quick, he was very personable, took care of some after the sale things very promptly, I very much appreciated doing business with them. Would definitely buy from them again. More
by Royused
Employees Worked With
October 23, 2018
Recall on Escape Don was courteous and accommodating. I was scheduled in on short notice and service was faster than expected. I plan to use this place in the future. Don was courteous and accommodating. I was scheduled in on short notice and service was faster than expected. I plan to use this place in the future. More
by Ford escape
Employees Worked With
Don Swift
October 23, 2018
Recall on F150 Eddie was professional and got me scheduled for the next morning after I called and the repairs were done just when he said they would be. Eddie was professional and got me scheduled for the next morning after I called and the repairs were done just when he said they would be. More
by mbratcher0
Employees Worked With
October 23, 2018
Erin is very helpful. The vehicle had an issue w/ the leaf springs since low mileage. I brought in for service a couple months ago and it was fixed by replacing a couple o The vehicle had an issue w/ the leaf springs since low mileage. I brought in for service a couple months ago and it was fixed by replacing a couple of pieces and greasing. It resurfaced and I expressed the need to identify the problem and replace a part so this doesn't continue. Erin was very helpful in the process and received approval to replace the part. More
by jfykes
Employees Worked With
Erin Bostick
October 23, 2018
customer service goes a long way Friendly, easy, & no pressure customer service! Willingness to make you feel like family was by far over the top! Highly recommend everyone looking in Friendly, easy, & no pressure customer service! Willingness to make you feel like family was by far over the top! Highly recommend everyone looking into a Ford vehicle; I was so impressed with what the explorer had to offer to a mom on the go! More
by dickenslindsey
Employees Worked With
Other Employees :
Tom McGarvey, Mike Lewis, Chris Blazo
October 23, 2018
Like the dealership but 6 visits still no resolution! We have pictures and proof of latch problem but...service can’t replicate it. So taking car back tomorrow with hope 6 visits still no resolution! We have pictures and proof of latch problem but...service can’t replicate it. So taking car back tomorrow with hope More
by SKMEURER52
Employees Worked With
Rob
October 23, 2018
A computer chip can make a mess of your monday morning! I took my 2016 Explorer in with no radio. They took it in and found the problem and I was able to pick up my SUV that afternoon. Really nice service I took my 2016 Explorer in with no radio. They took it in and found the problem and I was able to pick up my SUV that afternoon. Really nice service people. More
by fiberfanatic2
Employees Worked With
Regina McGinn
October 22, 2018
Oil Change - October/2018 I took my Ford F1 50 in to have the oil changed last Friday. The service technician suggested that I do a coolant flush which I also authorized. On S I took my Ford F1 50 in to have the oil changed last Friday. The service technician suggested that I do a coolant flush which I also authorized. On Sunday having driven probably less than 100 miles, and indicator came on my truck stating that I needed to have an oil change I suspect the technician forgot to reset the oil mechanism. I also sent a text message to the service department, but have not received a reply. More
by LEHANUS
Employees Worked With
Randy Owen
October 22, 2018
Great service staff!! I was told that it could take two hours for what my vehicle was in for and the amount of vehicles that were checked in ahead of mine. It was finished I was told that it could take two hours for what my vehicle was in for and the amount of vehicles that were checked in ahead of mine. It was finished in just over an hour. Completely satisfied that the staff was considerate of my time. Thank you service department!!! More
by Steve.kelley
