Bill Utter Ford

Second great experience! This is the second time I've leased a new Ford from Bill Utter Ford (& Doyle Chaffin). Great experience both times. No runaround & in & out of dealers This is the second time I've leased a new Ford from Bill Utter Ford (& Doyle Chaffin). Great experience both times. No runaround & in & out of dealership in 30 minutes. Definitely worth the drive to Denton! More

Sales team listens & acts! I chose for this F-150 purchase to deal with Bill Utter Ford, before looking any further, strictly based on treatment by their service department a fe I chose for this F-150 purchase to deal with Bill Utter Ford, before looking any further, strictly based on treatment by their service department a few years ago, when they helped on a warranty issue with my Ford Edge, twice. Upon departure from my last trip to their service department, because of the professional treatment, punctuality, kindness & waiting room atmosphere, I told the service manager I would be purchasing my next vehicle from Bill Utter Ford. As promised, 3 years later, I arrived at the show room at noon on Saturday, to be met by Laura & Randy Briggs. I'm a seasoned purchaser of vehicles, and because of research I knew exactly what I wanted. Because of a 3-hour specific time constraint, I was determined to leave by 3pm, with a new vehicle. Randy & Laura were quick to listen to my needs & desires, and they, Denise in Accessories & Michael in Financing, moved rapidly to get me in and out by 3pm, without any haggling. I very much appreciate the treatment & courtesy I received, as one of the least favorite things in life is purchasing a new vehicle. I will return to Bill Utter Ford in the near future to purchase another Ford from Randy Briggs & the team. So should you... More

Oil change and tire rotation It’s was fine. Just need them to put proper tire pressure in tires when they rotate them. They always forget to lower the tire pressure on front tires It’s was fine. Just need them to put proper tire pressure in tires when they rotate them. They always forget to lower the tire pressure on front tires. 40 up front 71 in back. More

Kim Payne and this dealership did an excellent job for us We had been looking into purchasing a Ford Fusion or Ford Fusion Energi from a couple of dealerships. One of the dealerships told us they had a new on We had been looking into purchasing a Ford Fusion or Ford Fusion Energi from a couple of dealerships. One of the dealerships told us they had a new one in stock but when we arrived there after a 45 min drive we found out we had been baited. We met Kim on our way home from work at the end of the day and he stayed late to help inform us and allowed us to test drive a car even though everyone was leaving for the day. He followed up within 2 days with the car we had been looking for on the lot and as we were going through the deal even surprised us with unexpected savings he had found from Ford. This was the least hassle most honest new car deal I have ever made. Thank you Kim for looking out for us before, during, and after the sale. We love the car and will definitely see you again when we are ready for our next vehicle. More

very pleased bought a new ford pickup and was very pleased with the service I received was treated very well and was satisfied with all the people I was in contact bought a new ford pickup and was very pleased with the service I received was treated very well and was satisfied with all the people I was in contact with More

Great Experience It was my first time buying a brand new car and Jason made sure to break everything down to where I understood what I was getting myself into. Though It was my first time buying a brand new car and Jason made sure to break everything down to where I understood what I was getting myself into. Though my credit isn't perfect they took into account that I haven't missed a payment in three years with my previous car and were able to offer a reasonable payment plan. The day I went to pick up my car it unfortunately got scratched or dinged up during the detailing process. Understandably I was very upset and was considering looking to other dealerships to take my business. Mike handled the situation perfectly, they were extremely apologetic, offered free window tinting and a loaner car until they fixed the issue. Instead of just covering it up they were completely honest which is a rare trait that is greatly admirable. I'm very happy I stuck with these guys, they made it completely worth while. More

Over the top customer service I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, i I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, informative and do what they say. Even if I just call with questions or want to know about pricing or information they are kind and make time for me. They are a long standing family business in the community and their dedication and quality shows in all areas from vehicle selection, upgrading the property, capable staff, even at times having events. My only complaint would be to monitor the direction of their sprinkler system to keep it on the grass. More

Quick Service Eddie Church took care of my truck in 2 days which would of taken a week if I took it somewhere else , will definitely be going back to Bill Utter For Eddie Church took care of my truck in 2 days which would of taken a week if I took it somewhere else , will definitely be going back to Bill Utter Ford More

Outstanding Service We purchased a new 2018 Ford F-150 about a week ago. We worked with Kim Payne as the salesman and our experience was nothing but exceptional! Kim was We purchased a new 2018 Ford F-150 about a week ago. We worked with Kim Payne as the salesman and our experience was nothing but exceptional! Kim was not pushy at all, had a great sense of humor and made it a very pleasant experience for us all the way around! Everyone we came in contact with through the process were friendly and helpful in every way. We purchased a 1997 Ford Expedition from Bill Utter Ford which we still have today and it has been a wonderful vehicle for all these years. We wouldn't shop anywhere else and highly recommend both this business and Kim Payne as the ones to deal with! More