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Bill Utter Ford
Denton, TX
4,101 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,101 reviews
September 12, 2018
Best Service Center I come in regularly for oil changes and scheduled maintenance. Eddie Church is hands down the best guy to work with. He treats me with the utmost resp I come in regularly for oil changes and scheduled maintenance. Eddie Church is hands down the best guy to work with. He treats me with the utmost respect, keeps me informed on my vehicle's status and keeps me on the road without incident. I've been working with Eddie for years and will always continue to do so! Thanks, Eddie! More
by camarie.williams
Verified CustomerEmployees Worked With
September 12, 2018
AMAZING SERVICE Timely, precise, courteous and professional. Johnny did a great job at explaining everything that was going to be done. He provided a timeline in wh Timely, precise, courteous and professional. Johnny did a great job at explaining everything that was going to be done. He provided a timeline in which I could expect it to be done in, and it was right on the mark!!! I will DEFINTELY be back! More
by DWARRINGTON1978
Employees Worked With
Johnny Constancio
September 10, 2018
Best Dealership Ever Best Dealership ever, My car was waiting for me when I got there, signed my papers, my sales guy Michael Rodriquez schooled me on the features of my c Best Dealership ever, My car was waiting for me when I got there, signed my papers, my sales guy Michael Rodriquez schooled me on the features of my car, and I was out. took maybe 30min. I have never had car experience like that, I was so impressed. More
by Smoke&Mirrors
Employees Worked With
Mike Lewis, MIKE RODRIQUEZ
September 10, 2018
Top Notch Service Team I love the service team at Bill Utter Ford, especially, Danny Morris. Danny takes the time to explain things to me, I trust him fully and I am confid I love the service team at Bill Utter Ford, especially, Danny Morris. Danny takes the time to explain things to me, I trust him fully and I am confident that if he says I need something then I do. I would not buy a car or take my car anywhere else but Bill Utter Ford! More
by KESARO3
Employees Worked With
September 08, 2018
Service Eddie was awesome. Great time management, kept my visit on schedule. From the time I called to report the issue, to when I left that same day, I was p Eddie was awesome. Great time management, kept my visit on schedule. From the time I called to report the issue, to when I left that same day, I was pleasantly surprised by the service today! More
by bobseidl1981
September 07, 2018
Easy service Had new tire and a state inspection performed. Handled most of the coordination online with Greg Hall. Great customer service and my vehicle was rea Had new tire and a state inspection performed. Handled most of the coordination online with Greg Hall. Great customer service and my vehicle was ready when promised. More
by bbox850
Employees Worked With
September 07, 2018
Very poor follow up on work. Took my 2018 truck in for basic maintenance and to fix an issue with my radio. Oil change and minor checks were performed but the radio and an inter Took my 2018 truck in for basic maintenance and to fix an issue with my radio. Oil change and minor checks were performed but the radio and an interior repair required parts. They said they would call when the parts came in. I called back 2x over 2 weeks checking status by leaving messages, with NO call back. Third call back asked for manager. Was immediately scheduled for radio repair (which also affected GPS). Once fixed I inquired about the interior repair. Again called 2x with no follow up. Called 3rd time and got someone else who had it scheduled the next day. During these discussions I was told the original maint ticket was closed after my first visit... so no record to follow up was there. Not sure why this led to no follow up to my calls from Johnny. At this point, I plan to go back to the Ford dealer I used to use and no longer do business with this one. So frustrating. More
by Allen360
Employees Worked With
Johnny Constancio, John Witt
September 07, 2018
It was a smooth process It took me a while to decide on what car to take home. Delear was patient and answered all my questions. They stayed around the clock to be able to me It took me a while to decide on what car to take home. Delear was patient and answered all my questions. They stayed around the clock to be able to meet me in person. More
by jessica.huerta
September 07, 2018
Outstanding Danny Morris is an outstanding person. His customer service is excellent, courteous and goes beyond the expectations that we imagined. He has always Danny Morris is an outstanding person. His customer service is excellent, courteous and goes beyond the expectations that we imagined. He has always treated us with respect and friendliness. More
by BOBBIELLIS24
Employees Worked With
September 07, 2018
Friendly, timely, knowledgeable These guys are so friendly they even remembered me when I came back! I love going here to get my services done because they have a nice waiting room w These guys are so friendly they even remembered me when I came back! I love going here to get my services done because they have a nice waiting room with beverages and computer space along with a tv. I got my homework done while I got my oil changed! And the price seriously can’t be beat!!! I drive a lot so I get a lot of service done and I will keep going back every time!! More
by DLANDWEHR1210
Employees Worked With
Dillon Love
