Bill Utter Ford

Very Easy The process was extremely easy at Bill Utter Ford, and they were also helpful in understanding what I was looking for, and showed the vehicle that mat The process was extremely easy at Bill Utter Ford, and they were also helpful in understanding what I was looking for, and showed the vehicle that matched my needs. The whole process was not long drawn out. If I were in the market for another vehicle, they would be my first stop! More

Normal Service Call This was a 45000 mile service for my 2016 Ford Explorer. I had to slip the appointment by one day and they made the change. I was immediately met at This was a 45000 mile service for my 2016 Ford Explorer. I had to slip the appointment by one day and they made the change. I was immediately met at the service door and the car was quickly entered into the service bay. The new service bays and waiting rooms are beautiful. I watched them service the car while I was waiting. Great job by everyone! I will be back More

The service was great an the waiting area was well stocked My service was great an the waiting area was clean an well stocked they had plenty of newspapers an magazine to read the coffee was great My service was great an the waiting area was clean an well stocked they had plenty of newspapers an magazine to read the coffee was great More

Not Pleased with Wait Time I apologize in advance for the long review, but your site says to be specific. I called ahead to confirm the information I saw online when making my I apologize in advance for the long review, but your site says to be specific. I called ahead to confirm the information I saw online when making my appointment. I needed to be located near work & drop my vehicle off for servicing & needed a courtesy ride back to my office 1 mile away. I was told yes, someone could take me back to my office when I dropped the vehicle off for the 10:30 AM appt. As soon as I checked in, I mentioned needing a ride to my Tech who pointed & said see someone over at the Check Out Desk. So I wandered over to the desk and there were 3 ladies sitting there and one man who looked like a manager perhaps. They were all talking to each other and trying to figure out how one girl should log in to a particular system. After 2-3 minutes, someone finally acknowledged my presence & apologized, but didn't ask if they could help me. After several more minutes of the man & 2 younger ladies discussing the one girl's log on issue, the other lady asked if she could help me. I moved back around to her side of the counter & she said the driver was out right now taking other people places & would be back soon. When I asked how long it might be, she said she didn't know but would call the driver. I took a seat to wait. After 5 minutes or so, I went back up and asked again, how long before the driver was back. She said he would be about 15 minutes from the time she called him. I'm thinking OMG, I'll be here nearly 30 minutes by then! So I go back to my seat and wait, text my boss and apologize for the delay. After 20 more minutes, I get up and approach the lady again but she is on the phone. I ask one of the other younger girls who says she has no idea. I go back up to the service desk to look for my tech to ask how long my truck will take to be done, but he's on the phone. Finally, he's available and checks to see where the truck is and it's sitting outside the bays still waiting to be started. I ask again about the courtesy shuttle and I am told to wait while he checks on it. While he's checking the driver returns and my tech says, he'll get him to take me first. Well, no one else was waiting for the shuttle so we left. I had been there an hour & 10 minutes! Needless to say, I did not ask for the "courtesy" shuttle to come back and get me when my truck was done 2 hours later. I called my niece and asked her to come by on her way home (20 minutes out of her way). So at 4:00 PM when she arrives I leave work early and go to pick up my truck. I had lost over 2 hours of productivity, which was completely unplanned and I had tried hard to avoid. I will never have my vehicle serviced at this location again. If you made it this far, you should also know that my husband said when he was looking to purchase my truck 10 months ago, he had spoken to the internet sales team after looking at the online inventory and had a terrible experience with them also. This is why my truck was purchased at the Grapevine Ford dealership and not at Bill Utter Ford. More

Nice employees Called to buy replacement cartridge for 2014 spare tire inflater (no spare in Shelby) The only cartridge for sale was already two years old with an Called to buy replacement cartridge for 2014 spare tire inflater (no spare in Shelby) The only cartridge for sale was already two years old with an 18 month shelf life left. I said no thanks but please order me a new one. Told by a guy he wouldn’t do it and I would have to buy old one first to help hud inventory. Went to SAM Pack. Got new one and wife decided to not buy Utter Explorer and bought 2018 at SAM Pack too. More

Not impressed I was sold a car that I could not drive due to a recall. I had to call multiple times to multiple people and still can't drive my car. I understand th I was sold a car that I could not drive due to a recall. I had to call multiple times to multiple people and still can't drive my car. I understand the parts have not arrived so it not there fault it's the dealerships More

great service drop car off, they ask if I wanted to wait. I said no. later they call said my car was ready. they did a great job. drop car off, they ask if I wanted to wait. I said no. later they call said my car was ready. they did a great job. More

Great place to be certain that service is of the quality that you need. I have obtained at least six cars from Bill Utter Ford since I have lived in Denton (43 to be certain that service is of the quality that you need. I have obtained at least six cars from Bill Utter Ford since I have lived in Denton (43 years). Dr. Bulls More

Well organized service team! Knowledgeable crew. Good work all! Service team is well organized and customer satisfaction is obviously high on everyone’s priorities. Management c Knowledgeable crew. Good work all! Service team is well organized and customer satisfaction is obviously high on everyone’s priorities. Management clearly understands the motto: “Take care of your customers or someone else will!” More

Worth the drive! I got the best vehicle I've ever owned from the best dealership I've ever worked with. They spent the time to listen to what I wanted and what I coul I got the best vehicle I've ever owned from the best dealership I've ever worked with. They spent the time to listen to what I wanted and what I could afford. They lead me straight to 3 options that would work, and I drove off the lot the same day with a fantastic deal. Financing was easy. There was no hassle or negotiation on trade-in value. This was such a fantastic experience, and I love my new truck! I will be a repeat customer. More