Bill Utter Ford

Bad Diagnosis on Faulty Instrument Cluster I took in a 2004 Ford Focus with less than 50K miles to have the instrument cluster diagnosed. The cluster's operation was intermittent and I suspecte I took in a 2004 Ford Focus with less than 50K miles to have the instrument cluster diagnosed. The cluster's operation was intermittent and I suspected it would need to be replaced. However, the service department did the diagnosis and told me the problem was not a bad instrument cluster, but was being caused by the alternator which needed to be replaced. And oh, by the way, the diagnosis also showed that the fuel pump was ready to go out and also needed to be replaced. The estimate for both was north of $1500. I declined their offer and had the alternator and fuel pump replaced by a local automotive care center for less than 60% of Utter's quote. Unfortunately, the new alternator did not fix the instrument cluster problem. So back to square 1 for the problem with the instrument cluster. But, looking at the glass as half-full instead of half-empty, I now have a new alternator and fuel pump which I may not have needed. More

Excellent service long wait times Service team here is very friendly and helpful. I would give 5 stars if the service was quicker. I’ve waited an hour and a half before for an oil chan Service team here is very friendly and helpful. I would give 5 stars if the service was quicker. I’ve waited an hour and a half before for an oil change with an appointment and 2 hours for an alignment. Other than that, the experience was outstanding. More

Good service Knowledgeable service department. They keep you informed as to the progress being made in your vechicle. Work well with warranty companies and work to Knowledgeable service department. They keep you informed as to the progress being made in your vechicle. Work well with warranty companies and work to get the best deal possible from them. More

Service on 06 ford 500 Worked with Mr. Greg Hall, on the problems of my car very pleased with his professional and friendly informative manner. Mr. Hall kept me informed and Worked with Mr. Greg Hall, on the problems of my car very pleased with his professional and friendly informative manner. Mr. Hall kept me informed and explain the process and worked until my car was completely good to go...Thank You Mr Hall More

Great prompt, efficient professional service Had cooling system flushed and vehicle detailed. Detailing was very impressive. Car looks like new. Flush went smoothly. I was provided courtesy s Had cooling system flushed and vehicle detailed. Detailing was very impressive. Car looks like new. Flush went smoothly. I was provided courtesy shuttle service to and from the dealership. Everything went as smooth as glass; timely, courteous and professional. Everyone treats the vehicle owner like a member of the family More

Jason Robinson is the greatest, very professional. Jason Robinson is the greatest, very professional and very informative,we will definitely recommend him to our friendsWe will call again if we need a Jason Robinson is the greatest, very professional and very informative,we will definitely recommend him to our friendsWe will call again if we need a new car.. More

Nothing was resolved Unfortunately have a Lincoln with a bad air bag . Still waiting to get it fixed. It's not like I am a new customer as I have bought over a dozen cars Unfortunately have a Lincoln with a bad air bag . Still waiting to get it fixed. It's not like I am a new customer as I have bought over a dozen cars an trucks from this dealer. I try to stay local but that may have to change More

And did a good job of communicating with me Our appointment was right on time Erin follow through with the things that needed to be done except we are not happy with the outcome on the brightne Our appointment was right on time Erin follow through with the things that needed to be done except we are not happy with the outcome on the brightness for the instrument panel lights it Has to be a very bright day out for that to kick on brighter When we looked at different ford products that was the plus that helped for her eyesight problems now we find out it turns off on bright days not happy with that outcome More

Great Service I had my vehicle in for service and it was completed quickly, was fairly priced and had excellent communication. John went above and beyond my expecta I had my vehicle in for service and it was completed quickly, was fairly priced and had excellent communication. John went above and beyond my expectations for customer service. Thank You. More

fixing my truck There is,Just the best Ford dealership, with just the right and nice people. good help when you need it and very reasonnable compare some others There is,Just the best Ford dealership, with just the right and nice people. good help when you need it and very reasonnable compare some others More