Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,080 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,080 reviews
October 19, 2018
Excellent customer service with a purchase of a new car Bill Utter Ford worked with me just as I expected, I went in knowing exactly what car I wanted to purchase and what price I was willing to pay. Bill Bill Utter Ford worked with me just as I expected, I went in knowing exactly what car I wanted to purchase and what price I was willing to pay. Bill Utter Ford beat the price of a competing dealership as well as making an additional incentive to make the deal even better. I will definitely refer the dealership and give them additional business in the future. More
by Charles Lanfear
Employees Worked With
MIKE RODRIQUEZ
October 18, 2018
Service Fast service friendly good commutation good with on the spot service in a moment s notice. And preset appointments work was completed on time . Will Fast service friendly good commutation good with on the spot service in a moment s notice. And preset appointments work was completed on time . Will come back More
by M8276
Verified CustomerEmployees Worked With
October 17, 2018
Lincoln Service Wait time seemed a little long, since I had made an appointment. Everything else associated with the service was good. I really think Greg Hall does Wait time seemed a little long, since I had made an appointment. Everything else associated with the service was good. I really think Greg Hall does a great job. More
by MKX
Employees Worked With
October 17, 2018
Earned my trust From the time you drive in to the time you pick up your car you are treated with respect and a genuine knowledge of what's needed to solve your auto From the time you drive in to the time you pick up your car you are treated with respect and a genuine knowledge of what's needed to solve your auto problems. The respect comes from the feeling you get that the employees actually enjoy their job, and they want to get you back on the road as quick as possible. More
by RTUBBS55
Employees Worked With
Debbie Sprabeary, Miff Center
October 16, 2018
Excellent Your service department is excellent. The waiting room is very friendly and the waiting time for service was very good. I was in and out in no time. Your service department is excellent. The waiting room is very friendly and the waiting time for service was very good. I was in and out in no time. More
by CTHEEL
October 16, 2018
Always good service, friendly advisors I had contact with an adviser other than my usual professional yesterday on a matter that the service dept had neglected to do on 9/24/18 when I picke I had contact with an adviser other than my usual professional yesterday on a matter that the service dept had neglected to do on 9/24/18 when I picked up my new vehicle. The individual was friendly, helpful and seemed to be genuinely interested in getting the matter attended to as swiftly as possible. These are all good people, people I have done business with for over 20 years, I highly recommend this dealership and especially Greg Hall in Service and Doyle Chaffin in Sales. ...they will treat you right as does the GM Carl Anderson... More
by Williejo0830
Employees Worked With
Other Employees :
Bill Hesters, Kyle Hodges, John Witt
October 15, 2018
Excellent service! We had a very positive experience at Bill Utter Ford. Our salesman was extremely informative, helpful and honest. It was not a high pressure experie We had a very positive experience at Bill Utter Ford. Our salesman was extremely informative, helpful and honest. It was not a high pressure experience which was refreshing. We definitely recommend this dealership to anyone wanting to purchase a Ford product! More
by Lakeview62
Employees Worked With
MIKE RODRIQUEZ
October 15, 2018
Don Swift provided excellent service to repair numerous prob Don Swift provided excellent service repairing numerous problems with navigation system, wiper blades. Key entry system, routine service such as oil c Don Swift provided excellent service repairing numerous problems with navigation system, wiper blades. Key entry system, routine service such as oil change, lube , and tire rotation. More
by LeRoy Carlson
Employees Worked With
Don Swift
October 15, 2018
The garage personnel verify that my battery under warranty Someone took the initiative and verify the warranty coverage with replacing the battery. I was told updates to the coverage was updated as of 10/01 Someone took the initiative and verify the warranty coverage with replacing the battery. I was told updates to the coverage was updated as of 10/01/2018. More
by amrobinson4
Employees Worked With
John Witt
October 15, 2018
Bad Diagnosis on Faulty Instrument Cluster I took in a 2004 Ford Focus with less than 50K miles to have the instrument cluster diagnosed. The cluster's operation was intermittent and I suspecte I took in a 2004 Ford Focus with less than 50K miles to have the instrument cluster diagnosed. The cluster's operation was intermittent and I suspected it would need to be replaced. However, the service department did the diagnosis and told me the problem was not a bad instrument cluster, but was being caused by the alternator which needed to be replaced. And oh, by the way, the diagnosis also showed that the fuel pump was ready to go out and also needed to be replaced. The estimate for both was north of $1500. I declined their offer and had the alternator and fuel pump replaced by a local automotive care center for less than 60% of Utter's quote. Unfortunately, the new alternator did not fix the instrument cluster problem. So back to square 1 for the problem with the instrument cluster. But, looking at the glass as half-full instead of half-empty, I now have a new alternator and fuel pump which I may not have needed. More
by RFGMAN61
Employees Worked With
Erin Bostick
