Bill Utter Ford

Buying a used car has a long earned reputation of not so much integrity, but rather cut throat tactics. I can say this about Bill Utter Ford used car dealership, I went in earlier last week shopping. I di much integrity, but rather cut throat tactics. I can say this about Bill Utter Ford used car dealership, I went in earlier last week shopping. I did not fill out anything, but checked a couple of cars and met one salesperson (Phil Tysinger) briefly. He gave me his card. Well, I went back in yesterday and he happened to be out getting lunch. I went ahead and asked another salesman (Kenny Morgan) to help since I really had not started any part of the process, so he got me the keys to one vehicle I was interested in and I took it for a little test drive around the parking lot (he told me to take it wherever, but the ride over the speed bumps was what I needed to know). Anyways, when I parked the car and went back in, Phil was back. Kenny met me outside and let me know that I should continue with Phil since he was my first contact. He was very polite about it and said if I wanted, I could stay with him, but it would cause a little tension. I could not have been more impressed with that integrity! The car I was first interested in, it was nice, but there were a few things I did not like about it (Nissan Pathfinder Rock Creek), like the shifter. While waiting, I spotted the expedition on the website and asked Phil to let me check this one out. When he pulled it up, it immediately caught my eye. I ended up taking that one on a ride on the freeway for a short ride. The controls were not distracting, the shifter is weird, but clear to use, getting in and out was comfortable, the seats were super comfortable, it has heated and cooled seats, heated steering wheel and a good towing package. While the fuel economy is not great, it is fine since we don't drive much anyway. Anyway, that is the car I did buy, but back to the dealership and it's integrity between salesmen. Both of them struck me as good folks who know the reputation of used car salesmen and actually did their best to make that better. I did check KBB and I got the car at just under trade in value. It's not a repo, it was not in an accident, and was bought new in a city pretty close in Texas (repos usually are sold out of state to avoid precious owner issue). They filled the gas tank which is pretty big, I did not ask them to fill the back end with eggs LOL, but the dealership was pretty darned busy, and they still made sure to take all the time needed More

I saw a truck i was interested in on autotrader. I called the dealership and Phil Tysinger answered the phone. I'm glad he did. Every question i asked he had an answer for me. He was very knowled I called the dealership and Phil Tysinger answered the phone. I'm glad he did. Every question i asked he had an answer for me. He was very knowledgeable about his product. Whenever I asked for something such as pictures and videos; he got back to me in a timely manner. He treated me with exceptional customer service. He treated me so good over the phone; I flew into DFW from Mississippi to buy that pickup truck. He even arranged for me to be picked up. If you are ever in the market for an automobile, go see or call Phil at Bill Utter Ford; you'll be glad you did! More

The entire experience was top notch! Friendly and knowledgeable staff who made me comfortable and welcomed. Phil Tysinger was helpful in explaining all my options. Highly recommend! To Friendly and knowledgeable staff who made me comfortable and welcomed. Phil Tysinger was helpful in explaining all my options. Highly recommend! Total transparency through the whole process, no hidden fees or surprises. Overall I couldn’t be happier with my purchase. More

Phil Tysinger was outstanding! VERY easy to work with and I felt truly gave the best upfront deal that could be offered right off the bat. VERY easy to work with and I felt truly gave the best upfront deal that could be offered right off the bat. More

This dealership has the best prices nationwide. They gave me the best customer service! Adam Russell gave me the best deal in all of Texas. I bought a Ford Bronco at a reasonable price. I will defi They gave me the best customer service! Adam Russell gave me the best deal in all of Texas. I bought a Ford Bronco at a reasonable price. I will definitely recommend my family to come back but specifically to Adam Russell. He doesn’t beat around the bush about anything. He is down to earth and looks out for the customer’s needs. More

This is the 3rd vehicle i have purchased through Mr. Russell. Adam has always come through with no pressure for quick decisions. Communication was always spot on and easy to understand. This may be my Russell. Adam has always come through with no pressure for quick decisions. Communication was always spot on and easy to understand. This may be my last purchase as i just retired. Should something come up and i need another vehicle i will be contacting Adam! More

Phil Tysinger was great. Extremely helpful and friendly, especially helpful in getting me my second key fob. Extremely helpful and friendly, especially helpful in getting me my second key fob. More

Recently purchased a new F150 and had a great experience with Phil Tysinger. He was a straight shooter and made the transaction painless and quick with Phil Tysinger. He was a straight shooter and made the transaction painless and quick More

I have bought several vehicles from Bill Utter. I have always been treated with respect - and not the “little lady!” I just bought a 2024 Bronco and am so happy with the experience and cannot wait I have always been treated with respect - and not the “little lady!” I just bought a 2024 Bronco and am so happy with the experience and cannot wait to begin my new adventures in it! More