Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,268 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,268 reviews
July 15, 2020
Returning customer. Always great service The staff in the service department always does and excellent job. I've taken my 2011 F250 here since I bought the truck from Bill Utter and it's been The staff in the service department always does and excellent job. I've taken my 2011 F250 here since I bought the truck from Bill Utter and it's been reliable and fun to drive. Bill Utter does a great job maintaining my Ford! More
by HECTOR.SALAS
Verified CustomerEmployees Worked With
Johnny Constance, Kim Lang
July 11, 2020
We really enjoyed getting to know Cory, and our experience at Bill Utter Ford was nice and easy- everyone was friendly and helpful, and we 100% will go back the next time our family has a need for experience at Bill Utter Ford was nice and easy- everyone was friendly and helpful, and we 100% will go back the next time our family has a need for an Auto purchase! More
by b.allen19712
July 11, 2020
Friendly and Trustworthy We purchased a used pickup truck and not only was the price right the truck is great. Drives well in town and even better on the highway. Sales and We purchased a used pickup truck and not only was the price right the truck is great. Drives well in town and even better on the highway. Sales and finance folks could not have been any better. After many used and new car purchases over many decades, this was the easiest purchase ever. A dealership full of quality people. More
by Michael
Employees Worked With
July 10, 2020
Great service! The team at Bill Utter had my car repaired within an hour of me dropping it off. The service rep (Dillon) called to let me the issue, and again when t The team at Bill Utter had my car repaired within an hour of me dropping it off. The service rep (Dillon) called to let me the issue, and again when the car was ready to be picked up. Good communications and professional service. Also, I greatly appreciate everyone in the service department were wearing masks. I felt the COVID precautions practiced by staff and other customers were A+. Thank again for the great service. More
by SCOTTJCUTTER
Employees Worked With
Dillon Love
July 10, 2020
Amazing Sales Rep I've had my truck for about a month and a half now, and I could not be more happy with my purchase. After my first test drive, I obviously fell in lov I've had my truck for about a month and a half now, and I could not be more happy with my purchase. After my first test drive, I obviously fell in love with the truck. However, I wasn't able to get to my certain monthly payment. So the deal wasn't made during my first visit. A week went by, with no haggling or "harassment" from Quincy (my sales rep). I thought I was still in the search for a different truck. Quincy respectfully reached out to me, asking how he could help me out. I told him straight up where I needed to be, within an hour Quincy let me know that he got me where I needed to be which also included an extended warranty! I feel like a stole the truck, which is every buyers dream! There was even a dent in the front bumper that Bill Utter Ford replaced for me, complementary of my purchase. Even after my plates came in, Quincy met me in main lobby asking if I needed my plates installed. Extremely impressed. Thanks you Quincy Alonzo for outstanding service! Cant thank you and Bill Utter Ford enough! More
by collin.cauthen
Employees Worked With
Quincy Alonzo
July 10, 2020
Great Service My experience was a great one. Had a lot of work to be done. And reminded me of work that needed to be done. Approved My experience was a great one. Had a lot of work to be done. And reminded me of work that needed to be done. Approved More
by T-JBROWN
July 08, 2020
Always a pleasure to work with Bill Utter Ford. Smiling faces around every corner and Phil never disappoints! I have been coming here for over 10 years and so do my children. I will be a customer for life! faces around every corner and Phil never disappoints! I have been coming here for over 10 years and so do my children. I will be a customer for life! More
by wendyzoom6
July 08, 2020
My experience with the service group has always been pleasant except for the recent one. My interaction with Mr. Dillon was not good. He made it sound like I had to pay a dollar for someone to even look pleasant except for the recent one. My interaction with Mr. Dillon was not good. He made it sound like I had to pay a dollar for someone to even look at the vehicle. I was not impressed with the manager John either, who didn’t even acknowledge that I wanted to talk to him. Finally, I decided to share my concern with the quick lane Manager Ryan, who was very polite and listened to my concerns and checked the vehicle and also explained in detail what he thought I should do in future. Ryan used to be a tech and had worked on my vehicle in the past and I felt like I could trust him. Very sad to see that folks like Mr. Dillon in auto service are so money driven, they forget to build trust and almost dont know how to interact with customers. A message for the service Dept: “We live in DFW and there are many auto shops for us to choose”. You have a choice how you interact and communicate with customers. I will glad to provide more detailed feedback if you need one. If this pattern continues, I will definitely consider other shops. More
by Shockerfx
Employees Worked With
Ryan in quick lane is someone I trust and would rate him 5 star. Keep up the good work., Dillon Love, John Witt
July 06, 2020
Happy with our F-150 Will and Toronto are excellent to deal with. Even after the sale, Will was patient and accommodating. The entire experience was wonderful and we are e Will and Toronto are excellent to deal with. Even after the sale, Will was patient and accommodating. The entire experience was wonderful and we are enjoying our truck more and more each day. Thank you to the entire staff at Bill Utter. More
by richardcroft
July 06, 2020
Dead Battery OEM Battery lasted 8-1/2 years. Unable to start due to bad cell. Don had vehicle towed to shop and battery replaced in a timely manner. OEM Battery lasted 8-1/2 years. Unable to start due to bad cell. Don had vehicle towed to shop and battery replaced in a timely manner. More
by SD
Employees Worked With
John Witt
