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Bill Utter Ford
Denton, TX
4,268 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,268 reviews
July 31, 2020
Service writer John Witt is the real face of Ford Motor Company and Bill Utter Ford. He had of reservation pulled up, all the paperwork ready and scheduled the driver to take us home before we arrived. Company and Bill Utter Ford. He had of reservation pulled up, all the paperwork ready and scheduled the driver to take us home before we arrived. More
by Jack
Verified CustomerEmployees Worked With
John Witt
July 29, 2020
Great Service. Greg Hall and the Technician did an outstanding job of taken care of my issue. I dropped the vehicle of and was given a loaner. The service was proppe Greg Hall and the Technician did an outstanding job of taken care of my issue. I dropped the vehicle of and was given a loaner. The service was propped and they keep me informed of the progress. It sounds like the technician went above and beyond to try and figure out this intermittent issue. Thanks Bill Utter Ford for great service. More
by Rcope1958
Employees Worked With
July 29, 2020
2 1/2 hours for oil change & tire rotation, there was a lot of confusion at the service desk. My vehicle sat right in front of them for over an hour before it was touched. If I hadn’t said something, who k lot of confusion at the service desk. My vehicle sat right in front of them for over an hour before it was touched. If I hadn’t said something, who knows how long it would have taken. After service was complete, I waited another 25 minutes before the paperwork was complete. More
by tommyd1677
July 27, 2020
This purchase was a very quick and, more importantly, painless experience. Joseph Bonnette was attentive to my needs which made finding the right vehicle for my family easy and pressure free. He gets 5 painless experience. Joseph Bonnette was attentive to my needs which made finding the right vehicle for my family easy and pressure free. He gets 5 stars in my book! More
by mirko.campbell
Employees Worked With
Joseph Bonnette, Kenneth Carter
July 26, 2020
internet vehicle purchase They had the vehicle I wanted at a very fair price. I live out of state and normally would have flown to Dallas and driven the car home. Unfortunately They had the vehicle I wanted at a very fair price. I live out of state and normally would have flown to Dallas and driven the car home. Unfortunately the coronavirus situation didn't allow that. So the salesman, Adam Russell, went out of his way to ensure I had all the vehicle information available for me to make an informed decision. The dealership identified a lender with favorable loan terms and provide contact information for me. They also provided a contact for a vehicle transport company so that I could negotiate a delivery schedule. Every contact with the dealership was professional and courteous. No high pressure, no "run-around". I wish every vehicle purchase went this smoothly! Thanks again to Adam and the entire team at Bill Utter Ford. More
by mcampsmith2640
July 24, 2020
The service department at Bill Utter Ford in Denton is always amazing!! I am most appreciative of the Service Manager, Greg Hall!!! He always goes above and beyond!!! I moved from Corinth to downtown D always amazing!! I am most appreciative of the Service Manager, Greg Hall!!! He always goes above and beyond!!! I moved from Corinth to downtown Dallas, so there are much closer places I could take my vehicles, but I will ALWAYS go to Bill Utter because of Greg!! More
by sarah_siobhan321
Employees Worked With
July 22, 2020
Great service Department Greg Hall is my service manger he takes great pride in taking care of me along with Jeff that works on my truck only Jeff & Greg are aloud to work with me along with The retired St he takes great pride in taking care of me along with Jeff that works on my truck only Jeff & Greg are aloud to work with me along with The retired Steve Prince who always was there for me More
by lloyd.felts
July 22, 2020
Ranger Purchase Conscientious and very fair. I appreciated the return calls and/or text message updates. The dealership and its employees are responsive. Extra step t Conscientious and very fair. I appreciated the return calls and/or text message updates. The dealership and its employees are responsive. Extra step taken to ensure my safety. More
by davidshulmantx
Employees Worked With
Elante Smith and Johnny Constancio
July 21, 2020
Factory recall on lights for 2003 Crown Vic - Don Swift wrote this up, when my lights failed/intermittently and found this recall. I left it for a full day/night and result: On Auto setting: li Don Swift wrote this up, when my lights failed/intermittently and found this recall. I left it for a full day/night and result: On Auto setting: lights on 24/7 no matter the sensor. When the car is stopped, lights go out after timeout as expected On Manual: on/off now works -no longer intermittent Auto Lights are tied into several points, including a sensor in the wiper motor (of all things) - I've replaced TWO so far over the years not due to the motor itself. I asked for Don to discuss with he service Manager, and no response yet. More
by texasbigboomer
Employees Worked With
Don Swift
July 20, 2020
Overall it took almost three weeks to diagnose and repair the problems. Fortunately the truck is now running good and seems to be fixed. Johnny provided good service and communication throughout the repair p the problems. Fortunately the truck is now running good and seems to be fixed. Johnny provided good service and communication throughout the repair process. More
by BRADW
