Bill Utter Ford

Service was OK but techs were spending a lot of time on their phones and service took longer. Tried to get a check engine light plus an A/C issue looked at and truck is under warranty but said I’d have to their phones and service took longer. Tried to get a check engine light plus an A/C issue looked at and truck is under warranty but said I’d have to leave it a couple days but no loaner vehicle?? More

Resolve Maintenance Issue Battery died less than three weeks after purchase of my used vehicle. Went to see what could be done and spoke with my salesman Phil Tysinger who spok Battery died less than three weeks after purchase of my used vehicle. Went to see what could be done and spoke with my salesman Phil Tysinger who spoke with the sales manager and they made everything right. I got a loaner car while my truck was serviced. I couldn't have a better experience with the professionals I dealt with. I'm very please with the action taken by the dealership. I highly recommend these Bill Utter Ford in Denton and his professional staff. More

Pony Tales After dropping my car off at the mechanic, my husband and I stopped by Bill Utter Ford to check out the 2020 Mustang which he had been looking at for After dropping my car off at the mechanic, my husband and I stopped by Bill Utter Ford to check out the 2020 Mustang which he had been looking at for about a year. There were three in stock, but the Twin Turbo Ecoboost with the High Performance package was what he really wanted. Fortunately one was in stock and we were soon taking it for a test drive. We quickly agreed on a price and had the financing complete in less than an hour. Quincy (Sales) and Toronto (Finance) were professional but personable at the same time. Denise (Accessories) was very knowledgeable in her expertise, and all the extras were available and installed the following week. I did have an issue with the trunk liner (standard feature of the car) not fitting properly. Johnny in service had one of the techs try to get it to fit, but to no avail. A new part was ordered and installed the following week at no charge. Rebecca (Admin) called to tell us our license plates were in, and the service department mounted them at the same time the trunk liner was replaced. Everyone at Bill Utter Ford was very friendly and accommodating. I would highly recommend them to anyone looking to purchase a vehicle. More

Professional Everything from check in to check out went very smooth. Very clean and updated facilities. Car returned in clean or cleaner condition than when we to Everything from check in to check out went very smooth. Very clean and updated facilities. Car returned in clean or cleaner condition than when we took it in. Impressed! More

Great service as usual. John is very attentive and focused on great customer service! Not a fan of your minimum word requirements for this survey. focused on great customer service! Not a fan of your minimum word requirements for this survey. More

Excellent service Danny Morris was professional and Excellent service Danny Morris was professional and explained what needed to be done and answered all my questions. He helped me reset some of the f Excellent service Danny Morris was professional and explained what needed to be done and answered all my questions. He helped me reset some of the functions and was happy to do so More

Oil change/Tire rotation great service. truck was done in a little less than an hour. Waiting area was not crowded so no worry's about that. An employee came through a few tim great service. truck was done in a little less than an hour. Waiting area was not crowded so no worry's about that. An employee came through a few times wiping things down More

Awesome. Happy with our new F250 Super Duty and the purchase experience was great. No pressure sales and everyone was super friendly. Thanks Corey and Bill Utter Ford. purchase experience was great. No pressure sales and everyone was super friendly. Thanks Corey and Bill Utter Ford. More

Long time Ford owner with another great experience I like my car buying experience to be as quick and painless as possible. They happened to have what I wanted and Cory wasted no time getting us in an I like my car buying experience to be as quick and painless as possible. They happened to have what I wanted and Cory wasted no time getting us in and out. He explained the vehicle very well and I felt the whole process flowed very well from the test drive to signing the paperwork. No issues with any of the staff that we dealt with. Denise in accessories is very thorough and professional. The options that I had installed came out great. More

Adam Russell and Ken Schmitz were not welcoming throughout the entire sale. I was turned down on multiple offers and one of the offers included paying full price in exchange for a bed liner. The throughout the entire sale. I was turned down on multiple offers and one of the offers included paying full price in exchange for a bed liner. The manager said that he didn't care about any offers and that he was going home. They said that there was no negotiating. A week later dropped the price. I asked for a owners manual that I haven't yet received in almost 4 months. Adam told me upon purchasing the pickup that he would get one for me. I've called Ken and left messages and still haven't gotten a follow-up response. The entire experience was and continues to be horrible with the exception of Toronto Spikes helping me in the financial department. He was very friendly and welcoming. And he also followed up with me as he said he would. I have not received a title in almost 4 months as well. I had to call to be issued another temporary tag. The is not the type of dealership that I would recommend to anyone due to such poor salesmanship, management, and follow-up. I am still waiting the the basic necessity things such as a owners manual and my tag! Can anyone help me??? More