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Bill Utter Ford
Denton, TX
4,267 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,267 reviews
September 28, 2020
i brought my truck in for service, was greeted quickly and treated with respect. The team made suggestions and my truck was ready when expected! thank you and treated with respect. The team made suggestions and my truck was ready when expected! thank you More
by bkmcnatt
Verified CustomerEmployees Worked With
Don
September 28, 2020
Excellent Service!! Dillon is amazing! Would definitely recommend Bill Utter for every thing. Bought 2 trucks from them so far and always get my service done there. recommend Bill Utter for every thing. Bought 2 trucks from them so far and always get my service done there. More
by percival.austin
September 28, 2020
Mr. Swift did a excellent job of keeping me informed on what needed to be done, and the progress of the work being done. Mr. Swift's customer service is excellent. what needed to be done, and the progress of the work being done. Mr. Swift's customer service is excellent. More
by John K
Employees Worked With
Don Swift, John Witt, Sharon Moreno
September 24, 2020
Great experience. Very knowledgeable folks that walked us through the whole process from vehicle orientation, test drive and purchase. A pleasant experience from start to finish through the whole process from vehicle orientation, test drive and purchase. A pleasant experience from start to finish More
by Rlwilking1
September 23, 2020
Correction to previous review. I wrote in my first review that I was very pleased with the service at Bill Utter and found everyone very nice and efficient. I hit the 5 star rating and somehow it saved as 1 that I was very pleased with the service at Bill Utter and found everyone very nice and efficient. I hit the 5 star rating and somehow it saved as 1 1/2 stars. Not sure how that happened but I felt strongly about correcting this on line. I am picky about service centers and excellent customer service (as I am in the service industry). I am EXTREMELY happy about my experience at Bill Utter and will, without question, use this as my Service Center. Greg, my service advisor, was kind and very helpful. Apologies for the incorrect star rating on the previous review ! More
by kwolter1
Employees Worked With
September 22, 2020
We have been customers of Bill Utter Ford since 1982. Our son and his family are also faithful customers. Service is always top notch thanks to Danny. Doyle has been our salesman. We appreciate his professi son and his family are also faithful customers. Service is always top notch thanks to Danny. Doyle has been our salesman. We appreciate his professionalism. More
by glclausen
Employees Worked With
September 21, 2020
I have always received the best in Customer care from Greg Hall and Sharon Moreno! Every detail is fully explained and in addition any recommendations for future attention or possible considerations for Greg Hall and Sharon Moreno! Every detail is fully explained and in addition any recommendations for future attention or possible considerations for marginal repairs are always given and considered! We have purchased 3 vehicles and recommended to our daughter Elizabeth Thrailkil that she make a used vehicle purchase from Bill Utter Ford which she did! Great Job! Great Customer Service and Care from the sales to Service to Collision! More
by CHARLESWHANEY46
September 21, 2020
Great job. Had parts ordered and installed the next day. The radio finally seems to be working correctly. Thanks again for all of your help. The radio finally seems to be working correctly. Thanks again for all of your help. More
by MMEDENI
Employees Worked With
September 21, 2020
Ivan was my sales person and did an excellent job. This is the second vehicle I have bought from him. He makes the process very easy. is the second vehicle I have bought from him. He makes the process very easy. More
by ault08
Employees Worked With
September 19, 2020
I have received exceptional service every time I have visited Bill Utter Ford. I have been to other dealerships and they can’t compare, as far as the attention to detail and the speed in which they get y visited Bill Utter Ford. I have been to other dealerships and they can’t compare, as far as the attention to detail and the speed in which they get you out. I always ask for Dillon, because he is tops when it comes to service advisors. This guy goes above and beyond in letting you know what is going on and what your next step should be with caring for your vehicle. I am should he want be my service advisor for long, because I see him as some who will more than likely be in the managing of the service advisors. All and all I have always received excellent service at this location. Number one in my book. More
by Ronald Wafer
Employees Worked With
Dillon Love
