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Bill Utter Ford
Denton, TX
4,267 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,267 reviews
October 15, 2020
Last time I brought my truck in for oil change about 2 weeks ago. I drove in the bay no one came out and the advisors were not busy with people. I had to go in and get someone attention to help me. I thou weeks ago. I drove in the bay no one came out and the advisors were not busy with people. I had to go in and get someone attention to help me. I thought this was terrible service this time around. This hasn't happened before but other stuff has in this service department. More
by fireaxman25
Verified CustomerEmployees Worked With
Johnny Constancio, John Witt
October 15, 2020
Brought my car in when I thought it may need a new battery. Yes it did...and 1 hour later the battery was installed and paid for!! Quick, professional service and a very comfortable waiting room!! battery. Yes it did...and 1 hour later the battery was installed and paid for!! Quick, professional service and a very comfortable waiting room!! More
by georgew4
Employees Worked With
John Witt
October 14, 2020
Very clean and easy to drive into the service department. I had to wait more than I should have waiting for service rep to come to my vehicle. Service rep was good to call me to tell me my vehicle was ready I had to wait more than I should have waiting for service rep to come to my vehicle. Service rep was good to call me to tell me my vehicle was ready to go. More
by GHEATHCOAT
Employees Worked With
Johnny Constancio
October 14, 2020
The service department preformed an oil and filter change while I waited in their comfortable lounge. The service was quick and trouble free. I was back on the road in just over an hour. while I waited in their comfortable lounge. The service was quick and trouble free. I was back on the road in just over an hour. More
by credfearn
Employees Worked With
October 14, 2020
Monica Utter, I want you to know Quincy did a great job helping get my new truck Quincy hit a HOMERUN in by book. Thanks helping get my new truck Quincy hit a HOMERUN in by book. Thanks More
by RWOODELL
October 14, 2020
Poor communications, Clean and comfortable waiting area. Vehicle was in for oil change and a recall. was told one to two days to complete due to lack of technicians. Dropped off vehicle around 4pm on Mon Vehicle was in for oil change and a recall. was told one to two days to complete due to lack of technicians. Dropped off vehicle around 4pm on Monday. did not hear anything so I called on Wednesday afternoon around 3pm and the vehicle had not even been assigned to a technician. Did not hear anything from the service department until Thursday afternoon that it had been assigned to a tech and was being worked on. Vehicle was complete on Thursday afternoon. I was also told that there was no vehicles available to use while my vehicle was in for service but if I wanted one it would 2 weeks before they could schedule me for an appointment. Keep in mind part of the service was a safety recall. More
by cornerbum
Employees Worked With
October 12, 2020
Always enjoy coming to the dealership for my service needs. The work can sometimes seem to take longer than it should but always feel it is done right, with friendly staff. needs. The work can sometimes seem to take longer than it should but always feel it is done right, with friendly staff. More
by zach1278
Employees Worked With
John Witt
October 12, 2020
First of all my name is Hank. It was corrected several times. Brought my car in for recall items to be fixed. After 2 days and many calls, I went to the dealership to find my car had not been evaluated. I times. Brought my car in for recall items to be fixed. After 2 days and many calls, I went to the dealership to find my car had not been evaluated. I took the offered free oil change, car wash and rotation of tires, and brought my car back. The car wash was forgotten, until I reminded them, charged for rotation and oil change. The first service agent I dealt with was so over worked he could not properly do his job. The second agent was to busy flirting with a young lady on the drive that he was distracted and could not give good service. More
by OHDEMOUS
Employees Worked With
Don ?? First service agent, Dillon Love
October 12, 2020
While I gave Dillon Love and the technicians a high rating, I am very disappointed to learn that the part replaced (Purge Valve) was not covered by the warranty you sold me. This part failed--it was no rating, I am very disappointed to learn that the part replaced (Purge Valve) was not covered by the warranty you sold me. This part failed--it was not a fair, wear, and tear issue, rather it is a critical part to the emissions system that failed without any negligence on my part. I ask that someone working with warranty matters to review this invoice (395594) and, ultimately, determine that is was not my fault that the part was worn it--it was the manufacturer's fault and the warranty advisor's fault that I had to spend this amount to repair my vehicle. More
by spauldingd
Employees Worked With
Dillon Love
October 11, 2020
My wife's vehicle was taken in and when the problem was determined Danny let me know the options available to take care of it. Never a bad experience. determined Danny let me know the options available to take care of it. Never a bad experience. More
by RSSEGARS
Employees Worked With
