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Bill Utter Ford
Denton, TX
4,203 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,203 reviews
August 18, 2024
So I traded my 2023 Ford Raptor in and bought an F-250 several months ago from Bill Utter ford that had hail damage on it. During the sales process I asked them what they would charge on top of the sales several months ago from Bill Utter ford that had hail damage on it. During the sales process I asked them what they would charge on top of the sales price to repair the hail. It came out to $1800 but I would have to bring it back to Denton at some point to get it fixed. After having the truck for about a week I decided the hail repair wasn’t a priority so I asked the dealership if I could use the amount towards a tonneau cover, maybe some floor mats, etc. They said they couldn’t do that because it’s a separate department… hmm ok, can you just cut me a check back for the $1800 amount then… no since you financed the truck we can’t do that… but I put $2000 cash down and had a trade, that money just went straight in your pockets, didn’t have anything to do with the financing. Well we already paid the hail repair shop… xx man, no one pays before the work is done. Then a manager calls me and says they misunderstood, they’ll order me the accessories. At that point I knew they were full of it. I went ahead and ordered a tonneau cover, but I decided I didn’t need anything else since my old floor mats fit the new truck. When I went to pick it up I asked what can we do with the rest of the money. The salesman said they can put it towards my principle. I said that’s fine, at this point I just wanted the money to go somewhere. I have text this same salesman probably no less than 10 times and every time I get the same response, I’ll check with my manager. No proof of payment, nothing. So in essence they have stolen between $500-600 from me and will not do anything to reimburse me. Not to mention the original salesman I worked with moved on to a new dealership literally 3 days after we did our deal so I’ve been working through someone that doesn’t even care if I’m taken care of. I feel like I have been treated poorly by Bill Utter Ford and their management and regret having done business there. I thought I was getting a good deal on a hail damaged vehicle, but that was a mistake. I’ve given them way more opportunities to remedy this situation than I should have. I wouldn’t recommend anyone do business with Bill Utter Ford at this point. More
by CC525
Employees Worked With
Jakson Velasquez
August 14, 2024
The staff was friendly, professional, and informative. The work done was also professional and corrected the issues I was having with my truck The work done was also professional and corrected the issues I was having with my truck More
by Turner21102
Employees Worked With
August 14, 2024
Bill Utter is always efficient and does good work. I have been taking my F250 to them for over 8 years for service. I appreciate their service managers and Eddie Church always takes care of me. Apprec I have been taking my F250 to them for over 8 years for service. I appreciate their service managers and Eddie Church always takes care of me. Appreciate their fast lane service. More
by craigm
Employees Worked With
August 14, 2024
I am very impressed with Megan Meredith and the rest of your team. I was expecting to wait at least 5 days to get my truck back, based on experiences from other shops. I dropped it off at 4pm yesterday and your team. I was expecting to wait at least 5 days to get my truck back, based on experiences from other shops. I dropped it off at 4pm yesterday and it was ready to pick up at 10am today. I will certainly be back for my future maintenance needs. Thank you! More
by Steve
Employees Worked With
August 12, 2024
Bill Utter Ford has always been knowledgeable and professional in all my dealings with them. Their work is professionally done and the service is timely. professional in all my dealings with them. Their work is professionally done and the service is timely. More
by mrspatwynn
August 12, 2024
Great service from Bill Utter Ford and our service advisor Omar did a great jobs,, thanks again advisor Omar did a great jobs,, thanks again More
by Memedeanda
Employees Worked With
August 10, 2024
Service advisor Greg was really good. Explained everything found during oil change, along with recommended services based on current mileage. Explained everything found during oil change, along with recommended services based on current mileage. More
by SandboxFriend
Employees Worked With
August 05, 2024
Service Advisor Eddie always takes great care of me. He gets me in and out fast and is very prompt. Thank you, Bill Utter Ford. He gets me in and out fast and is very prompt. Thank you, Bill Utter Ford. More
by Howard
Employees Worked With
August 03, 2024
I usually have had a good experience at Bill Utter Ford, that's why I keep going back. Employees are very pleasant, and service is great. Ford, that's why I keep going back. Employees are very pleasant, and service is great. More
by Isranu10
August 02, 2024
Quick and easy to work with. Logan was an awesome salesperson. Everyone we worked with was great! Logan was an awesome salesperson. Everyone we worked with was great! More
by Bneal
