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Bill Utter Ford
Denton, TX
4,077 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,077 reviews
November 21, 2020
Tanya in parts and Greg in service are excellent to work with. The only thing that would make this better is if the survey system in it's current form was abolished. If you want to give customer's surveys with. The only thing that would make this better is if the survey system in it's current form was abolished. If you want to give customer's surveys in an effort to improve your product/brand then that is great. However demanding a perfect score, considering a 9 a failing grade and punishing the service advisor's pay because someone didn't like the brand of coffee served is complete and total bulls**t. More
by PROCARECOLLISION
Verified Customer
November 21, 2020
Working with Joseph was a great experience. Joseph was able to meet my price and find my car at another dealership. He had it delivered quickly and everything went very smoothly. I am completely satisfied able to meet my price and find my car at another dealership. He had it delivered quickly and everything went very smoothly. I am completely satisfied with my experience. More
by ron8450
Employees Worked With
Joseph Bonnette
November 21, 2020
Service was speedy and efficient, I appreciate no one tried to up sell me on anything. I also loved the fact my tires were rotated and inflated to manufacturers' PSI standards and braked were checked wit tried to up sell me on anything. I also loved the fact my tires were rotated and inflated to manufacturers' PSI standards and braked were checked without me having to ask and fluids all topped off. Excellent Customer Service!! Thank you More
by stephanie38
November 20, 2020
Easy to book an appointment, service advisor was very professional had already checked to see if my vehicle had recalls. The service was on time and I was informed by the service manager what my vehicle professional had already checked to see if my vehicle had recalls. The service was on time and I was informed by the service manager what my vehicle needed. Excellent service by a group of professional. More
by MWILLIS2
November 20, 2020
The dealership is top notch. Starting with the online sales person to the inhouse sales person. They went out of their way to help find what I was looking for. Also the financial people got me at the pri sales person to the inhouse sales person. They went out of their way to help find what I was looking for. Also the financial people got me at the price I wanted to pay. Lastly the aftermarket accessories lady was awesome as well. More
by SHAWN59
Employees Worked With
Denise Wolfe, Mike Lewis, Juan Millan, Kellie Oehmler
November 20, 2020
I bought my vehicle at another dealer (honestly I would have bought it at BIll Utter but it was a specific vehicleI I wanted you did not have in inventory at the time I bought it), but I always come to Bil have bought it at BIll Utter but it was a specific vehicleI I wanted you did not have in inventory at the time I bought it), but I always come to Bill Utter for service. The service department is one of the best I have experienced in all the years of owning vehicles. More
by sean59
Employees Worked With
November 19, 2020
I appreciated the great service and effort.to locate our vehicle of choice. The personalities of the employees assisting us were honest and kind, assuring and knowledgeable.Thank you. vehicle of choice. The personalities of the employees assisting us were honest and kind, assuring and knowledgeable.Thank you. More
by gailligg1
Employees Worked With
Denise, Wolf, Mike Lewis, Kellie Oehmler
November 19, 2020
Best Ford dealer I’ve ever worked with! All around great experience and atmosphere. Dan goes above and beyond to satisfy his customers. Will continue shopping with y’all. experience and atmosphere. Dan goes above and beyond to satisfy his customers. Will continue shopping with y’all. More
by stoneberger17
Employees Worked With
November 19, 2020
The service team was friendly and welcoming. Greg was very professional and valued my time. He communicated well and kept me informed on the status of my vehicle and the technicians recommendations. Be very professional and valued my time. He communicated well and kept me informed on the status of my vehicle and the technicians recommendations. Been to a few Ford dealers and Bill Utter Ford is my favorite. More
by JACKEMERSON
Employees Worked With
