Bill Smith Buick GMC

Good sales people, rude management They've had my new car for over 2 weeks waiting on a part to fix the trunk. During this time they punctured the tire. When I confronted the sales ma They've had my new car for over 2 weeks waiting on a part to fix the trunk. During this time they punctured the tire. When I confronted the sales manager about this I was treated rudely and shown the door. I won't be back for sure and I wouldn't recommend anyone use this dealership for anything. Once again my salesman Aaron was fantastic and this review does not reflect on him in any way. More

Best dealership ever Excellent place to buy a car. I came in unsure if I’m ready to get one next thing I know 15 minutes later I’m walking out with a set of keys. They hav Excellent place to buy a car. I came in unsure if I’m ready to get one next thing I know 15 minutes later I’m walking out with a set of keys. They have a really good service department that will literally stop at nothing to ensure that they get your car up and running More

Scam - Sales Prices are FALSE Don't believe their internet prices. They get you into the dealership and then try to charge you thousands over the "sale" price because you aren't ac Don't believe their internet prices. They get you into the dealership and then try to charge you thousands over the "sale" price because you aren't active military. Very misleading sales tactic. Walked out without looking back and would recommend everyone to go elsewhere for your car. More

Great Experience! I really appreciated my experience at Bill Smith Buick GMC. I requested a video walk around and additional photos before I made the trip to the dealer I really appreciated my experience at Bill Smith Buick GMC. I requested a video walk around and additional photos before I made the trip to the dealership. The salesman, Chris Logan, was happy to send me those items promptly. The sales process was smooth and I was back on the road to head home within an hour. Thanks guys! More

SHADY PEOPLE!!! STAY AWAY!!! BAIT AND SWITCH!! They advertise false prices and we drove 4 hours to find out the fees were $5000 extra bc we werent military or financing at high in BAIT AND SWITCH!! They advertise false prices and we drove 4 hours to find out the fees were $5000 extra bc we werent military or financing at high interest rates!! They should be shut down! They are what gave car salesmens a bad rap!!!!!!! More

Bait and switch This place is a joke. Called them based on good internet price. After two phone calls discovered that the “internet price” assumes 1) you’re current This place is a joke. Called them based on good internet price. After two phone calls discovered that the “internet price” assumes 1) you’re current or ex military 2) you must have a trade in and 3) you must finance with them at an exorbitant interest rate. I simply wanted to pay cash with no trade. Well the internet price suddenly became $6000 more. What a sham. Deceptive advertising at its best. More

Beware Don’t buy there used vehicles unless you get a warranty, my motor blew 200 miles after I bought my truck and they wouldn’t do a thing to help out..... Don’t buy there used vehicles unless you get a warranty, my motor blew 200 miles after I bought my truck and they wouldn’t do a thing to help out..... I will not ever be back More

Hustlers I have bought a few cars before and have dealt with some shyster car dealers, but these guys hit the top of the list. A sale is only a sale if you do I have bought a few cars before and have dealt with some shyster car dealers, but these guys hit the top of the list. A sale is only a sale if you don't try to steal the trade-in to compensate. All I can tell you about these folks is, if you go to Bill Smith to buy a car either 1) have no trade in; 2) have no negative equity in your trade; 3) have a serious pile of cash down; or 4) - probably best option..... go to another dealer......any other dealer. What a pile of crooks. Just glad I didn't make the drive to Cullman or I would have been mad. More

Do not buy from them My husband traded in his truck for a Chevy 2500HD, all of the paper work was signed with the trade-in amount, the new truck amount, taxes, fees, and t My husband traded in his truck for a Chevy 2500HD, all of the paper work was signed with the trade-in amount, the new truck amount, taxes, fees, and the interest rate. It was all signed by my husband and the finance manager (we have every copy of it) my husband also bought his new tag for the truck. A week after purchasing the finance manager that signed all the paperwork calls my husband and says that the interest rate that's on his paper work isn't the right one and will go up and he had to sign new paperwork (the same stuff he has already signed but with a higher interest rate). My husband told him he was not signiing any new paper work because he already has the paperwork he needs, and the deal and the rate was set at the signing of the official paperwork. The finance manager got really ugly with my husband on the phone and was yelling at him and was threatening to come pick up his new truck and bring his trade-in back. We will never buy from Bill Smith again nor will we ever recommend anyone to buy from them. Once official paperwork is signed by both parties it is supposed to be done. More

Very upset We were sold a truck late Saturday was told they would hold paper work til Tuesday and if the truck didn't work for us paperwork would not be turned i We were sold a truck late Saturday was told they would hold paper work til Tuesday and if the truck didn't work for us paperwork would not be turned in we called Sunday to salesman and said the truck wouldn't work for us then he said to late it was electronically turned in already then told my husband he was an old man shouldn't sign anything and trust anyone we have never been treated so bad ever and we have bought before and were pressured to sign then we wouldn't have to come back if the truck worked. NEVER DO BUISNESS WITH PEOPLE WHO CLAIM THEY ARE CHRISTIAN S CHRISTIANS dont bragg they show buy their deeds More