Bill Smith Buick GMC

Had an incredible experience working with Leon Denson at Bill Smith on a 2023 Denali HD truck. They managed to find the one I wanted and had it at the dealership in 2 days. We are from out of state and h Bill Smith on a 2023 Denali HD truck. They managed to find the one I wanted and had it at the dealership in 2 days. We are from out of state and had to travel to pick up the car and Leon made that process smooth and easy. The business office was also easy to work with and the whole staff were friendly and professional. I’ll drive two states for that treatment again. Thanks Leon! More

Inquired about a car multiple times with zero response. Contacted initially through Cars.com and then through the various automated emails they sent asking me how they had done. Contacted initially through Cars.com and then through the various automated emails they sent asking me how they had done. More

Service department always is so good. I highly recommend them to al of my friends. I highly recommend them to al of my friends. More

Everyone was nice and polite. Chris was the best, straight forward, honest, everything I saw online and what he said was true. I'm very pleased with my 2022 1500 Sierra!! Thanks C Chris was the best, straight forward, honest, everything I saw online and what he said was true. I'm very pleased with my 2022 1500 Sierra!! Thanks Chris More

They place fake adds. Old bait and switch. Same car posted multiple times when you inquire about it they say its sold. And its more then one vehicle. They don't even use Old bait and switch. Same car posted multiple times when you inquire about it they say its sold. And its more then one vehicle. They don't even use real photos. More

Service department always does a great jobThey provide Service department always does a great job They provide service that is timely, friendly, and appropriate Service department always does a great job They provide service that is timely, friendly, and appropriate More

I'm disappointed I'm in my purchase. I realize it's a used vehicle but...... I traveled two hours to look at the 2013 F 150 I bought. I stopped on my way home in Elkton, Tn and on further inspection I n used vehicle but...... I traveled two hours to look at the 2013 F 150 I bought. I stopped on my way home in Elkton, Tn and on further inspection I noticed that one of the fog lights was missing. Fog light and the bracket/bezel was missing. I looked at the window sticker that was in my center console and it specifically said that it comes with "foglights" that's plural not a single foglight. So that's disappointment #1. #2: I have a Actron OBD II auto scanner at the house, wish I would have taken it with me, anyway I plugged it in and it says that's there's a "catalyst efficiency below threshold" (bank 1 & 2). The check engine light wasn't on however. That's in the first 3 hours of ownership! Day #2: The check engine light finally goes off. Plugged in the autoscanner and it was still the catalyst fault. PS: I was looking in the glove box and there's a receipt dated 1/05/21(replacement part 608326) from A-1 muffler shop which is for a catalytic converter limited warranty registration. I'm assuming that might be the issue I'm getting? I attached a photo of the receipt. So there you go. I went ahead and bought a new foglight and the bracket which I should have delivered by next week. The existing wiring is cut so I'll have to take it to a shop to have it installed for me. I have contacted via email and text and on a couple occaisions they told me they'll get with the necessary person and have them call me. 2 months into my purchas and no response. I will never buy new or used from this dealership again. BTW: I gave them a high rating on freindliness but then again aren't they always feindly when they're making a sale?? More

Very polite, very courteous staff, the appointment was right on schedule as promised and I was very pleased at the quickness of the service department’s expert skilled mechanics. I was in and out 30 minut right on schedule as promised and I was very pleased at the quickness of the service department’s expert skilled mechanics. I was in and out 30 minutes faster than I had expected and my truck drives like a dream. Great job Bill Smith Buick GMC!!!!! More

BUYERS BEWARE IF I COULD GIVE A 0 STAR I WOULD.If you BUYERS BEWARE IF I COULD GIVE A 0 STAR I WOULD. If you like to deal with people that does shady business this is the place for you. If you put BUYERS BEWARE IF I COULD GIVE A 0 STAR I WOULD. If you like to deal with people that does shady business this is the place for you. If you put a deposit on a vehicle make sure you line up a round trip ride don’t get a one way ticket are you will have a long walk home. General manager Johanthan is really good at trying to feed you full of a bunch of lies when he has sold the truck I have a deposit on and my card has been charged. I have talked to them 3 times and was told the truck was there waiting on me. (The truck I have a deposit on). Good thing salesmen Leon is honest and tells the truth that his general manager is a lier and does shady business. More

I drove 150 miles round trip after talking with sales man and when l arrived the car was not there. I was later informed that the sales price was down payment! Not true in the ad, they immediately posted the and when l arrived the car was not there. I was later informed that the sales price was down payment! Not true in the ad, they immediately posted the 2012 ford lariat truck was sold. Very bad business as l a totally disabled and wasted my time. Shame on Bill Smith GMC. Very bad business More