Bill Robertson Nissan - Service Center

Another icon popped on After having a check engine light problem taken care of another one popped on as I was leaving the lot. Zach Don made an appointment that worked into After having a check engine light problem taken care of another one popped on as I was leaving the lot. Zach Don made an appointment that worked into my schedule and the service crew fixed the hiccup that had occurred. More

Awesome, as always! The employees in the service department were courteous, friendly, and knowledgeable. Zach Don has WONDERFUL customer service skills! While I was waiti The employees in the service department were courteous, friendly, and knowledgeable. Zach Don has WONDERFUL customer service skills! While I was waiting (with access to hot coffee, cold bottled water, bagged chips, and fresh cookies), Zach updated me on the progress periodically, and when I received my bill there were no surprises. Afterwards, they washed my car and returned it to me better than before! The only criticism I can find was the receptionist was on her cellphone quite a bit. She wasn't talking but texting, etc. It may be my age (60+), but I don't think this is professional and rather rude. When I addressed her, she looked up at me with an irritated look like I'd interrupted her. Without regard, I'm sure she could have found something else to do for the business while getting paid for her time. A business that doesn't have and recognize the value of good/great customer service, will lose customers and business. Period. More

5000 mile Oil Change From start to finish everything went well and smooth. Time that we were given for the work to be completed...was actually finished before that. Just a From start to finish everything went well and smooth. Time that we were given for the work to be completed...was actually finished before that. Just a great overall experience. More

Top Notch Proffessionals I had a factory transmission problem on my 2013 Pathfinder. Nissan recognized responsibility and extended the warranty. Bill (&Debbie😊) Robertson al I had a factory transmission problem on my 2013 Pathfinder. Nissan recognized responsibility and extended the warranty. Bill (&Debbie😊) Robertson along with their outstanding service dept. Not only fixed the problem PDQ,but made available transportation while repairs were made. More

Service The whole Nissan team does a wonderful job! The guy who washed my truck does a meticulous job!!!! Wonderful! AJ is the greatest salesman!!!! I will The whole Nissan team does a wonderful job! The guy who washed my truck does a meticulous job!!!! Wonderful! AJ is the greatest salesman!!!! I will definitely be back when I need to purchase another vehicle!!! We have purchased 7 cars from AJ so far. More

Oil change Service was fast and accomodating. I was pressed for time and the crew was able to fit me in early. Much appreciated - kudos to the service dept Service was fast and accomodating. I was pressed for time and the crew was able to fit me in early. Much appreciated - kudos to the service dept More

awesome experience Staff was friendly! Car was finished within the time frame! Great room for kids to watch tv and have snacks while we waited! Would recommend this deal Staff was friendly! Car was finished within the time frame! Great room for kids to watch tv and have snacks while we waited! Would recommend this dealership to others! More

Finished servicing on time ! Oil change service and car wash were finished on time ! Friendly staff and cookies are always a plus. "Report" on recommendations is good information Oil change service and car wash were finished on time ! Friendly staff and cookies are always a plus. "Report" on recommendations is good information to review while still there in person. More

Excellent Service Team It’s a pleasure bringing my vehicle in for service to Bill Robertson Nissan, the entire team does a great job making me and my dog Pepper feel welcome It’s a pleasure bringing my vehicle in for service to Bill Robertson Nissan, the entire team does a great job making me and my dog Pepper feel welcome. They consistently exceed my expectations regarding the service of my vehicles. More

Excellent service as always. Always an enjoyable experience when getting vehicle serviced. Very friendly, professional staff. I will continue to have my Nissan serviced at the Always an enjoyable experience when getting vehicle serviced. Very friendly, professional staff. I will continue to have my Nissan serviced at the Pasco location based on my experience. More