Bill Robertson Nissan
Pasco, WA
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Starting the summer out right Friendly and knowledgeable. Outstanding customer service. Team was quick and professional at all times. Thank you guys for all you did to help. Love m Friendly and knowledgeable. Outstanding customer service. Team was quick and professional at all times. Thank you guys for all you did to help. Love my new car. More
Awesome, as always! The employees in the service department were courteous, friendly, and knowledgeable. Zach Don has WONDERFUL customer service skills! While I was waiti The employees in the service department were courteous, friendly, and knowledgeable. Zach Don has WONDERFUL customer service skills! While I was waiting (with access to hot coffee, cold bottled water, bagged chips, and fresh cookies), Zach updated me on the progress periodically, and when I received my bill there were no surprises. Afterwards, they washed my car and returned it to me better than before! The only criticism I can find was the receptionist was on her cellphone quite a bit. She wasn't talking but texting, etc. It may be my age (60+), but I don't think this is professional and rather rude. When I addressed her, she looked up at me with an irritated look like I'd interrupted her. Without regard, I'm sure she could have found something else to do for the business while getting paid for her time. A business that doesn't have and recognize the value of good/great customer service, will lose customers and business. Period. More
5000 mile Oil Change From start to finish everything went well and smooth. Time that we were given for the work to be completed...was actually finished before that. Just a From start to finish everything went well and smooth. Time that we were given for the work to be completed...was actually finished before that. Just a great overall experience. More
Happy buyer Thank you Jeff Jackson... You’re awesome, you made us feel welcome. We are very happy with our new car. Best experience ever, looking forward to do b Thank you Jeff Jackson... You’re awesome, you made us feel welcome. We are very happy with our new car. Best experience ever, looking forward to do business again. More
Excellent customer service. I experienced a good customer service, people where polite and went above my expectations. I felt comfortable asking questions and got a good response I experienced a good customer service, people where polite and went above my expectations. I felt comfortable asking questions and got a good response back. I recommend going to Bill Robertson Nissan. More
Top Notch Proffessionals I had a factory transmission problem on my 2013 Pathfinder. Nissan recognized responsibility and extended the warranty. Bill (&Debbie😊) Robertson al I had a factory transmission problem on my 2013 Pathfinder. Nissan recognized responsibility and extended the warranty. Bill (&Debbie😊) Robertson along with their outstanding service dept. Not only fixed the problem PDQ,but made available transportation while repairs were made. More
It was anazing Everything was very good they help me and answer all my questions. I will 💯 % reccomend this dealership. They were friendly, they help a lot plus the Everything was very good they help me and answer all my questions. I will 💯 % reccomend this dealership. They were friendly, they help a lot plus they answer all my questions and my dads. More
Service The whole Nissan team does a wonderful job! The guy who washed my truck does a meticulous job!!!! Wonderful! AJ is the greatest salesman!!!! I will The whole Nissan team does a wonderful job! The guy who washed my truck does a meticulous job!!!! Wonderful! AJ is the greatest salesman!!!! I will definitely be back when I need to purchase another vehicle!!! We have purchased 7 cars from AJ so far. More
Oil change Service was fast and accomodating. I was pressed for time and the crew was able to fit me in early. Much appreciated - kudos to the service dept Service was fast and accomodating. I was pressed for time and the crew was able to fit me in early. Much appreciated - kudos to the service dept More
awesome experience Staff was friendly! Car was finished within the time frame! Great room for kids to watch tv and have snacks while we waited! Would recommend this deal Staff was friendly! Car was finished within the time frame! Great room for kids to watch tv and have snacks while we waited! Would recommend this dealership to others! More